E-customer analysis

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E-customer analysis by Mind Map: E-customer analysis

1. 7. In the customer service treat carefully every single detail.

2. social media

3. Ethics code

3.1. 1. To be focused on the customer needs;

3.2. 2. to adapt to the customer changing desires;

3.3. 3. Make the customer feel special

3.4. 4. Always take care of the customer

3.5. 5. Work hard to solve any kind of problems

3.6. 6. Maintain Positive Attitudes

4. Categories of e-customers

4.1. E-buyer

4.2. E-Seller

5. 4 different types of software categories

5.1. CRM

5.1.1. TOOLS

5.1.1.1. HubSpot CRM

5.1.1.2. Pipedrive

5.1.1.3. Saleforce CRM

5.1.1.4. Freshsales

5.1.1.5. Insightly

5.1.1.6. Zoco CRM

5.1.1.7. Nimble

5.1.1.8. Nutshell CRM

5.1.1.9. Bpm online CRM

5.1.1.10. Velocity 365

5.1.2. Functionalities

5.1.2.1. customized views

5.1.2.2. company database

5.1.2.3. drag and drop

5.1.2.3.1. communicator

5.1.2.3.2. website

5.1.2.4. integration

5.1.2.4.1. phone

5.1.2.4.2. mail

5.1.3. Consulten Relationship Management

5.1.4. you can

5.1.4.1. store customer

5.1.4.2. prospect

5.1.4.2.1. contact information

5.1.4.2.2. accounts

5.1.4.2.3. leads

5.1.4.2.4. sales opportunities

5.2. Customer Services

5.2.1. type of support

5.2.1.1. automatic

5.2.1.1.1. bot

5.2.1.1.2. agents

5.2.1.1.3. FAQs

5.2.1.2. real person

5.2.1.2.1. chat

5.2.1.2.2. phone

5.2.1.2.3. skype

5.2.1.2.4. support

5.2.2. popular servises

5.2.2.1. Freshdesk

5.2.2.2. Zoho Desk

5.2.2.3. Zendesk

5.2.2.4. LiveAgent

5.2.2.5. Samanage

5.3. Analytics

5.4. Social Media

5.4.1. Loomly find the best social marketing software for your business:

5.4.2. HubSpot inbound marketing software provides self-service business intelligence and web analytics reporting to measure the success of your website and online marketing efforts. HubSpot also helps your business get found online, convert your website traffic into leads & customers, and optimize based on your results. Request a FREE assessment today to see how HubSpot can help you drive leads, sales, and monitor the success of your business!

5.4.3. Zoho Social: Schedule unlimited posts, manage social networks, track conversations, and measure performance from a single dashboard

5.4.4. Hootsuite is the most widely used platform for managing social media, trusted by more than 800 of the Fortune 1000.

5.4.5. Wave.video is an online tool for creating and publishing videos that are perfectly optimized for a variety of social media channels.

5.4.6. LeadsBridge is an all-in-one Lead Generation platform that offers a suite of tools with over 240 integrations.

5.4.7. Percolate is The System of Record for Marketing. Software to help you see, organize, and improve everything marketing does.

5.4.8. Missinglettr creates strategic, automated social media campaigns for each blog post you publish. Leaving you to focus on what's really

5.4.9. PromoRepublic is a Social Media Content Builder and Posting Tool. It provides users with more than 100,000 ideas and visual templates

5.4.10. EaseSocial helps users to create and amplify their social media campaigns, analyze and monitor their brand's online reputation.