1. Processes
1.1. Software Updates
1.2. Major incidents
1.3. Releases
1.3.1. Emergency
1.4. Quality Control
1.5. Post environment refresh
2. Reporting
2.1. Post release trackit
2.2. Jira Release Analysis
2.3. Ad hoc prod database
3. Support
3.1. Must Fixes
3.1.1. Raise change
3.1.2. Implement Must Fix
3.2. Tribal Remedy force
3.3. My eQuals - Zendesk
3.4. Major Incident Manager
3.5. SITS client access knowledge
3.6. Pagepulse monitoring
3.7. Check staff end dates
3.8. Check for CET student unikeys
3.9. Check for unsent email GSLs
3.10. Outages
3.10.1. Messages on portal and client
3.11. Patching schedule
4. Audit
4.1. Prepare audit reports
4.2. Meet with auditors
4.3. Annual Access review
5. Liason
5.1. ICT Contact
5.1.1. Integration
5.1.2. Service Delivery
5.1.3. Upstream and downstream impacts of releases
5.2. Release questions/Responses
5.3. SAS Training
6. Asset managment
6.1. Return end of lease PCs
6.2. Order new PCs
6.3. Maintain asset log
6.4. Update main SAS asset register
7. Quality Control
7.1. Peer review
7.2. Testing evidence
7.3. Quality Gates
8. Releases
8.1. Prepare releases
8.1.1. Collate stories
8.1.2. Extract configuration
8.1.3. Prepare cutover plan
8.1.4. Raise change request
8.1.4.1. Business service owner approval
8.1.4.2. Attend CAB
8.1.5. Source ICT help
8.2. Rehearse release
8.3. Release notes
8.4. Implement releases
8.5. Communicate releases
8.6. Resolve tickets/jiras
8.7. Close release
9. Environment
9.1. Environment refresh
9.2. Software Updates
9.2.1. Review contents of mysits
9.2.1.1. Export pdf versions of release notes
9.2.2. Create stories
9.2.2.1. Populate release notes
9.2.3. Raise requests to have them applied to environments
9.2.4. post update steps
9.3. Promotions
9.3.1. Regression preparation
9.4. Environment bugs
9.4.1. Analysis
9.4.2. Assignment
9.4.3. Reporting
9.5. URMON Cache refresh
9.5.1. Create URI records per environment
9.5.2. Normal vs force stop
9.6. SDDCs
9.6.1. New request
9.6.2. Access
9.6.3. Data creation
9.6.4. Bug resolution
9.6.4.1. Analaysis
9.6.4.2. Assignment
9.6.4.3. Reporting
9.6.5. Decomission
9.6.6. Software updates applied to base image
9.7. Access Management
9.8. Environment catchup
9.8.1. Weekly meeting in Sydney Student calendar
9.8.2. Meetings tracked in Confluence
9.9. Tribal Licenses applied to Prod and TSTs
9.10. Integrations
9.10.1. onestop
9.10.2. ESB
9.10.2.1. MuleSoft
9.10.2.2. tibco
9.10.3. Others
9.11. Men gen steps
9.11.1. MEN_FIX to run upgrade scripts
9.11.2. XPRA to run program (pra) updates