1. Vendor Management
1.1. Area of Strength
1.1.1. 1
1.1.1.1. We have great relationships with vendors/partners
1.2. Area of Improvement
1.2.1. 4
1.2.1.1. Expand resources
1.2.1.2. We don’t leverage well especially in construction, costs increasing continuously
2. Project Management (Construction)
2.1. Area of Strength
2.1.1. 1
2.1.1.1. In-house design
2.1.1.2. Handled multiple projects
2.1.1.3. Can make a judgement call
2.2. Area of Improvement
2.2.1. 5
2.2.1.1. Lower Investment Cost
2.2.1.2. Back jobs, quality of works for new stores
2.2.1.3. Exceeding the target budget
2.2.1.4. Project cost and standardization of materials can still improve
2.2.1.5. Number of days increasing, quality of work decreasing
3. Project Management (Initiatives/WIGS)
3.1. Area of Strength
3.2. Area of Improvement
3.2.1. 5
3.2.1.1. No cadence of accountability
3.2.1.2. Not everyone is delivering their commitment. Some are successful at the expense of other departments
3.2.1.3. WIGS are not reported and reviewed regularly
4. Facilities and Equipment Maintenance
4.1. Area of Strength
4.2. Area of Improvement
4.2.1. 6
4.2.1.1. Pest control Mgt, involvement in store design
4.2.1.2. No in depth study on equipment repair history versus purchasing a new equipment.
4.2.1.3. In-store maintenance systems can be improved
5. Feedback Management System
5.1. Area of Strength
5.1.1. 5
5.1.1.1. No similar feedback system from competitors
5.1.1.2. In place but need to strengthen resolutions
5.1.1.3. With various internal and external channels
5.2. Area of Improvement
5.2.1. 1
5.2.1.1. Not hitting the target of 20% usage. Technology not utilised by the stores
6. Data Management
6.1. Area of Strength
6.2. Area of Improvement
6.2.1. 4
6.2.1.1. When can we get rid of Manual Sales and other data daily monitoring
6.2.1.2. We need to address constantly changing sales data. Bench mark to other companies or new trends in POS technology and accurate data collection that gives almost complete insight on behavioral data
6.2.1.3. Address disconnect in data + guest identification
6.2.1.4. Establish cross-department framework where sales data can be validated by Finance and ready for data extraction and analysis by next day
7. Franchising System
7.1. Area of Strength
7.2. Area of Improvement
7.2.1. 4
7.2.1.1. Bad operators continue to get new sites
8. Business Development
8.1. Area of Strength
8.2. Area of Improvement
8.2.1. 4
8.2.1.1. Consistency in successful site acquisition is always a challenge
9. Product Development (New and reengineering)
9.1. Area of Strength
9.1.1. 5
9.1.1.1. But steered mostly by top management.
9.1.1.2. We are innovative and fast to launch
9.1.1.3. Product development is fast. Reengineering must be continues to improve processes/preparation and decrease cost
9.2. Area of Improvement
9.2.1. 1
9.2.1.1. Improvement on product line (pasta and new pizza flavors)
10. Store/Restaurant Operations
10.1. Area of Strength
10.1.1. 2
10.1.1.1. Aggressive and competitive
10.1.1.2. It is a core competency, execution can be better
10.2. Area of Improvement
10.2.1. 5
10.2.1.1. Lots of room for improvement
10.2.1.2. Communications / Coordination
10.2.1.3. Flexibility
10.2.1.4. Low QSCH Execution
11. Delivery Operations
11.1. Area of Strength
11.1.1. 4
11.1.1.1. Big Market Share On its way to become more digital ready.
11.1.1.2. The sales growth and improved operational execution
11.2. Area of Improvement
11.2.1. 3
11.2.1.1. Call center execution
11.2.1.2. Systems implementation
11.2.1.3. For Roadrunner stores improvement is evident, can still be achieved for other stores
12. Financial Processes
12.1. Area of Strength
12.1.1. 2
12.1.1.1. Flexible
12.1.1.2. Financial ratios show we manage it well
12.2. Area of Improvement
12.2.1. 5
12.2.1.1. Difficulty to processing of papers
12.2.1.2. Too many paper works
12.2.1.3. Bureaucratic
12.2.1.4. Relatively late Theo Food Cost improvement, PNL recon is still under optimized
13. Integrated information system (ERP)
13.1. Area of Strength
13.2. Area of Improvement
13.2.1. 6
13.2.1.1. No one source of data
13.2.1.2. Inaccurate/ inconsistent data
13.2.1.3. WIFI connections in store
13.2.1.4. Facilities
13.2.1.5. Unfinished and undeployed
13.2.1.6. Project still not completed
14. Supply Chain Management (end to end)
14.1. Area of Strength
14.2. Area of Improvement
14.2.1. 6
14.2.1.1. Ordering and distribution procedure
14.2.1.2. Logistics and stocks availability issues
14.2.1.3. Can still improve logistical hit rates
15. Manpower Planning (identification to placement)
15.1. Area of Strength
15.2. Area of Improvement
15.2.1. 6
15.2.1.1. No pool of talents
15.2.1.2. Effective screening method to gauge the right talent
15.2.1.3. Can still improve hiring, training and engagement
16. Compensations and Rewards
16.1. Area of Strength
16.2. Area of Improvement
16.2.1. 6
16.2.1.1. Systems implementation with disputes
16.2.1.2. Alignment is needed internal and external. Increases below inflation rate.
16.2.1.3. Can still be made competitive vs market & industry
17. Training and Development
17.1. Area of Strength
17.1.1. 3
17.1.1.1. With curriculum
17.1.1.2. Right external programs are now being made available
17.2. Area of Improvement
17.2.1. 3
17.2.1.1. Does not significantly show the transfer of knowledge.
17.2.1.2. New Training program
17.2.1.3. Competency based
17.2.1.4. Needs to level up and update program/curriculum
17.2.1.5. Focused and strong on restaurant operations but no internal training program or focus on building digital marketing acumen of team. Has to be initiated by concerned departments.
18. Local Store Marketing
18.1. Area of Strength
18.1.1. 2
18.1.1.1. With LSM Tool kit
18.1.1.2. LSM numbers improved a lot though program offerings can still improve
18.2. Area of Improvement
18.2.1. 4
18.2.1.1. Weak execution
18.2.1.2. Not all stores doing LSM
18.2.1.3. Improving, but needs to be consistent for all segments needing attention
18.2.1.4. Senior management, stores and partners have to be educated on data privacy law and impact of contacting or engaging with guests due to risks of past practices on call and text brigades
19. Product Management
19.1. Area of Strength
19.1.1. 2
19.1.1.1. We are innovative and fast to launch
19.2. Area of Improvement
19.2.1. 4
19.2.1.1. Frequent review of product performance
19.2.1.2. Menu mix study is not periodically available
20. Marketing Communications
20.1. Area of Strength
20.1.1. 1
20.1.1.1. Digital Marketing communications significantly improved
20.2. Area of Improvement
20.2.1. 5
20.2.1.1. Solidifying the fun, family pizza in advertising
20.2.1.2. Digital Marketing has greatly improved, but Trad Comm can still work on targeting Gen Y&Z