1. Store/Restaurant Operations
1.1. Area of Strength
1.1.1. 2
1.1.1.1. Aggressive and competitive
1.1.1.2. It is a core competency, execution can be better
1.2. Area of Improvement
1.2.1. 5
1.2.1.1. Lots of room for improvement
1.2.1.2. Communications / Coordination
1.2.1.3. Flexibility
1.2.1.4. Low QSCH Execution
2. Delivery Operations
2.1. Area of Strength
2.1.1. 4
2.1.1.1. Big Market Share On its way to become more digital ready.
2.1.1.2. The sales growth and improved operational execution
2.2. Area of Improvement
2.2.1. 3
2.2.1.1. Call center execution
2.2.1.2. Systems implementation
2.2.1.3. For Roadrunner stores improvement is evident, can still be achieved for other stores
3. Financial Processes
3.1. Area of Strength
3.1.1. 2
3.1.1.1. Flexible
3.1.1.2. Financial ratios show we manage it well
3.2. Area of Improvement
3.2.1. 5
3.2.1.1. Difficulty to processing of papers
3.2.1.2. Too many paper works
3.2.1.3. Bureaucratic
3.2.1.4. Relatively late Theo Food Cost improvement, PNL recon is still under optimized
4. Integrated information system (ERP)
4.1. Area of Strength
4.2. Area of Improvement
4.2.1. 6
4.2.1.1. No one source of data
4.2.1.2. Inaccurate/ inconsistent data
4.2.1.3. WIFI connections in store
4.2.1.4. Facilities
4.2.1.5. Unfinished and undeployed
4.2.1.6. Project still not completed
5. Supply Chain Management (end to end)
5.1. Area of Strength
5.2. Area of Improvement
5.2.1. 6
5.2.1.1. Ordering and distribution procedure
5.2.1.2. Logistics and stocks availability issues
5.2.1.3. Can still improve logistical hit rates
6. Manpower Planning (identification to placement)
6.1. Area of Strength
6.2. Area of Improvement
6.2.1. 6
6.2.1.1. No pool of talents
6.2.1.2. Effective screening method to gauge the right talent
6.2.1.3. Can still improve hiring, training and engagement
7. Compensations and Rewards
7.1. Area of Strength
7.2. Area of Improvement
7.2.1. 6
7.2.1.1. Systems implementation with disputes
7.2.1.2. Alignment is needed internal and external. Increases below inflation rate.
7.2.1.3. Can still be made competitive vs market & industry
8. Training and Development
8.1. Area of Strength
8.1.1. 3
8.1.1.1. With curriculum
8.1.1.2. Right external programs are now being made available
8.2. Area of Improvement
8.2.1. 3
8.2.1.1. Does not significantly show the transfer of knowledge.
8.2.1.2. New Training program
8.2.1.3. Competency based
8.2.1.4. Needs to level up and update program/curriculum
8.2.1.5. Focused and strong on restaurant operations but no internal training program or focus on building digital marketing acumen of team. Has to be initiated by concerned departments.
9. Local Store Marketing
9.1. Area of Strength
9.1.1. 2
9.1.1.1. With LSM Tool kit
9.1.1.2. LSM numbers improved a lot though program offerings can still improve
9.2. Area of Improvement
9.2.1. 4
9.2.1.1. Weak execution
9.2.1.2. Not all stores doing LSM
9.2.1.3. Improving, but needs to be consistent for all segments needing attention
9.2.1.4. Senior management, stores and partners have to be educated on data privacy law and impact of contacting or engaging with guests due to risks of past practices on call and text brigades
10. Product Management
10.1. Area of Strength
10.1.1. 2
10.1.1.1. We are innovative and fast to launch
10.2. Area of Improvement
10.2.1. 4
10.2.1.1. Frequent review of product performance
10.2.1.2. Menu mix study is not periodically available
11. Marketing Communications
11.1. Area of Strength
11.1.1. 1
11.1.1.1. Digital Marketing communications significantly improved
11.2. Area of Improvement
11.2.1. 5
11.2.1.1. Solidifying the fun, family pizza in advertising
11.2.1.2. Digital Marketing has greatly improved, but Trad Comm can still work on targeting Gen Y&Z
12. Vendor Management
12.1. Area of Strength
12.1.1. 1
12.1.1.1. We have great relationships with vendors/partners
12.2. Area of Improvement
12.2.1. 4
12.2.1.1. Expand resources
12.2.1.2. We don’t leverage well especially in construction, costs increasing continuously
13. Project Management (Construction)
13.1. Area of Strength
13.1.1. 1
13.1.1.1. In-house design
13.1.1.2. Handled multiple projects
13.1.1.3. Can make a judgement call
13.2. Area of Improvement
13.2.1. 5
13.2.1.1. Lower Investment Cost
13.2.1.2. Back jobs, quality of works for new stores
13.2.1.3. Exceeding the target budget
13.2.1.4. Project cost and standardization of materials can still improve
13.2.1.5. Number of days increasing, quality of work decreasing
14. Project Management (Initiatives/WIGS)
14.1. Area of Strength
14.2. Area of Improvement
14.2.1. 5
14.2.1.1. No cadence of accountability
14.2.1.2. Not everyone is delivering their commitment. Some are successful at the expense of other departments
14.2.1.3. WIGS are not reported and reviewed regularly
15. Facilities and Equipment Maintenance
15.1. Area of Strength
15.2. Area of Improvement
15.2.1. 6
15.2.1.1. Pest control Mgt, involvement in store design
15.2.1.2. No in depth study on equipment repair history versus purchasing a new equipment.
15.2.1.3. In-store maintenance systems can be improved
16. Feedback Management System
16.1. Area of Strength
16.1.1. 5
16.1.1.1. No similar feedback system from competitors
16.1.1.2. In place but need to strengthen resolutions
16.1.1.3. With various internal and external channels
16.2. Area of Improvement
16.2.1. 1
16.2.1.1. Not hitting the target of 20% usage. Technology not utilised by the stores
17. Data Management
17.1. Area of Strength
17.2. Area of Improvement
17.2.1. 4
17.2.1.1. When can we get rid of Manual Sales and other data daily monitoring
17.2.1.2. We need to address constantly changing sales data. Bench mark to other companies or new trends in POS technology and accurate data collection that gives almost complete insight on behavioral data
17.2.1.3. Address disconnect in data + guest identification
17.2.1.4. Establish cross-department framework where sales data can be validated by Finance and ready for data extraction and analysis by next day
18. Franchising System
18.1. Area of Strength
18.2. Area of Improvement
18.2.1. 4
18.2.1.1. Bad operators continue to get new sites
19. Business Development
19.1. Area of Strength
19.2. Area of Improvement
19.2.1. 4
19.2.1.1. Consistency in successful site acquisition is always a challenge
20. Product Development (New and reengineering)
20.1. Area of Strength
20.1.1. 5
20.1.1.1. But steered mostly by top management.
20.1.1.2. We are innovative and fast to launch
20.1.1.3. Product development is fast. Reengineering must be continues to improve processes/preparation and decrease cost
20.2. Area of Improvement
20.2.1. 1
20.2.1.1. Improvement on product line (pasta and new pizza flavors)