1. Security
1.1. Lack of security software and hardware
1.1.1. Use antivirus software
1.1.1.1. Bitdefender Antivirus Plus
1.1.1.2. Norton Security Standard
1.1.2. Delete browser cookies
1.1.3. Multiple firewalls
1.1.3.1. Perimeter firewalls
1.1.3.2. Packet-filtering firewall
1.1.4. Backup
1.1.4.1. Icloud
1.1.4.2. Improving an own server of backup by third party
1.2. Lack of staff training and knowledge
1.2.1. Take secrity serviously
1.2.2. Send no valuable date via email
1.3. ID and authorisation
1.3.1. Create strong passwords
1.3.2. Use multiple passwords
1.3.3. Change passwords
1.3.3.1. Every 3 - 6 months
1.4. Lack of policies and procedures
1.4.1. Avoid procedural mistakes
1.4.2. Senior management creates company-wide policies
1.4.3. Termination of employees
2. Network
2.1. Lack of "Cloud" based networking system
2.1.1. Develop policies + Procedures regarding into sharing intentionally for SilverCloud
2.2. Irregular team meeting / slow communication
2.2.1. Order fibre for business
2.2.2. Create online (Accessibility)
2.2.2.1. Skype
2.2.2.2. Gmail
2.2.2.3. Zendesk
2.3. Lack of data and resources
2.3.1. Have a World Wide Web
2.3.1.1. HTML
2.3.1.1.1. Links, Heading, Image and Text
2.3.1.2. URL
2.3.1.2.1. Name, Node, Parameters and Protocol
2.3.1.3. Client / Server
2.3.1.3.1. Web Browser
2.3.1.3.2. Web Server
2.3.1.4. Web application
2.3.1.4.1. Database, Dynamic Technologies, Information System.
3. Hardware
3.1. Current Hardware cant support the business such as slow internet speed, computer speed.
3.1.1. Recommend two type of computer working together Mac and Window.
3.1.1.1. HP Compaq DC7900 Core 2 Duo 3.00GHz 4gb 80GB SFF computer
3.1.1.2. The Mac mini with 2.8Ghz Dual core i5 and 8gb memory with 1TB fusion Drive and Intel Iris Graphics.
3.2. Out of date Equipment
3.2.1. Recommend for some change at Equipment
3.2.1.1. For Monitor, keyboards and mouse
3.2.1.1.1. Mouse: Microsoft Classic Intellimouse
3.2.1.1.2. Monitor: Acer V276HL
3.2.1.1.3. Keyboard: Leopold Fc660c
3.2.1.2. Telephone for communication
3.2.1.2.1. AT&T CL2940 Corded Phone with Speaker Phone
3.2.1.3. Switches and Router
3.2.1.3.1. Switches: Cisco Small Business SG300-28 Switch - SRW2024-K9
3.2.1.3.2. Router: Asus BRT AC828
3.3. Insufficient onsite backup servers
4. Software
4.1. Softwares don't meet the requirement of business to their works.
4.1.1. For support accounting
4.1.1.1. Xero
4.1.2. For support marketing needs ( create videos, promotion materials,..)
4.1.2.1. Adobe Illustrator
4.1.2.2. Final Cut Pro
4.1.2.3. Moovly
4.1.3. For support Networking and branches connection.
4.1.3.1. Gmail business account
4.1.3.2. Zendesk
4.1.3.3. Skype
4.2. Lack of Software that protect the company information.
4.2.1. Upgrade and buy security Software
4.2.1.1. Windows Defender
4.2.1.2. Advanced Threat Protection
4.2.1.3. Reason Core security
4.2.2. Training provided to employees to use new software.