Wilson Car Park - Novotel Central

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Wilson Car Park - Novotel Central by Mind Map: Wilson Car Park - Novotel Central

1. Physical quality of spaces

1.1. Too big or too small

1.2. Poles and supporting structures not in the way

1.3. Pot holes or breakages

2. User Satisfaction

2.1. Secure parking available

2.1.1. Security cameras or staff

2.2. Easily accessible

2.2.1. Stairs or Lift

2.2.2. 24/7 access

3. Price

3.1. Too expensive

3.1.1. Prices ranging from $6 to $36

3.2. More price brackets per hour

4. Payment options

4.1. Accessibility of machines

4.1.1. Two available

4.2. Card or Cash

4.2.1. Breakages of cash options

4.3. Faulty machines

5. Car spaces available

5.1. Complete full car parks

5.1.1. Customers driving around wasting time

5.1.2. Angry customers

5.1.3. Potential payment for driving around for too long

5.2. Green lights not working

5.3. Illegal parking

5.3.1. Dangerous to other user

6. Location

6.1. Wide ranges of locations

6.2. Easy to find

6.2.1. Clear directions and signs

6.3. Nearby city icons or popular venues

7. Employees

7.1. Time wasting fixing machines

7.1.1. Not qualified to fix

7.2. Anger getting taken out on employees

7.3. Security and safety risks running the car park by themselves