Trail Bay Source for Sports Sechelt - CX Observations on busy summer Saturday - Whats going on

1. Lacrosse

1.1. ...

2. Mix of teen and adult staff

2.1. Staff are friendly

2.2. Attentive to customers needs

2.3. Greet every customer when they enter store

3. Customer to customer interactions

3.1. Tourist visitors keep mostly to themselves unless engaged by a local.

3.2. Locals interaction is common, as it's a small town and many people know each other

4. Gets crowded at the entrance/exit

4.1. Checkout is right at the only door in-out of the store.

4.2. Customer service is at tills

5. Easy to identify staff

5.1. Staff wear shirts that identify them as a staff member.

5.1.1. New node

6. No music

7. Store is completely renovated

7.1. Inviting and very tastefully designed.

7.1.1. Westcoast design aesthetic

7.1.2. New node

7.2. Improved layout and flow

7.3. Wider range of products on display

8. Staff product knowledge

8.1. All staff have overall product knowledge

8.1.1. New node

8.1.2. Continually get new knowledge through PKs (Product Knowledge sessions

8.2. Staff have specialized knowledge EG. Hockey equipment

9. Product lines

9.1. Sports

9.1.1. Hockey

9.1.1.1. ...

9.1.2. Tennis

9.1.2.1. ...

9.1.3. Hiking/camping

9.1.3.1. ...

9.1.4. Baseball/Softball

9.1.4.1. ...

9.1.5. Pickle ball

9.1.6. ...

9.2. Footwear

9.2.1. Mens

9.2.2. Womens

9.2.3. Kids

9.3. Clothing

9.3.1. Outer wear

9.3.2. Basics

9.3.2.1. T-shirts

9.3.2.2. Sweaters

9.3.3. Team wear

9.3.4. Technical

9.3.4.1. ...

9.3.5. Caps and hats