Quality & Innovation - How to Create Customer Value by Optimizing the KYC-Process

1. Innovation

1.1. Open & Closed

1.2. Shared

1.2.1. Bank-Network

1.3. Uptodate

1.4. Value Adding

1.4.1. Customer

1.4.2. Bank

1.5. Future-oriented

1.5.1. Permissioned Publich DL

1.5.2. Safe

1.6. Instrument

1.6.1. Discovery

1.6.2. Scoping

1.6.3. Plan Concept

1.6.4. Development

1.6.5. Testing

1.6.6. Implementing

2. Project

2.1. Executer

2.1.1. Governmental Organization

2.1.2. External Service Agency

2.1.3. Inhouse Agency

2.2. Cooperations

2.2.1. Other Banks

2.2.2. Clients

2.2.3. Government

2.3. Project Team

2.3.1. Project Manager

2.3.2. Computer Science

2.3.2.1. DLT Specialists

2.3.3. Bankers (that deal with the problem)

2.3.3.1. Several Banks

2.3.4. Governmental people

2.3.5. Jurist

2.3.5.1. Compliance

2.3.5.2. AML/CFT

2.3.5.3. International law

3. Current Situation

3.1. Problem

3.1.1. Not customerfriendly

3.1.2. Missing Standardization

3.1.3. Resource-intensive

3.1.3.1. Time

3.1.3.2. Employees

3.1.4. Legislation

3.2. Process

3.2.1. Data Gathering

3.2.1.1. Language Barriers

3.2.1.2. Different Documents

3.2.1.3. Different Standards

3.2.2. Analysing

3.2.2.1. Missing Analysing standards

3.2.3. Categorizing

3.2.4. Ranking

3.2.4.1. Low Risk

3.2.4.2. Medium Risk

3.2.4.3. High Risk

3.2.5. Repeating

3.2.5.1. Yearly

3.2.5.2. Every Three Years

3.2.5.3. Every Six Years

4. Goal

4.1. Customer

4.1.1. Fast & smooth processing

4.1.2. Versatile

4.1.3. Easy to use, understand and edit

4.2. Bank

4.2.1. Cost & resource effiecent

4.2.2. adaptable

4.2.3. Focus on core competences

4.2.4. Exchange

4.3. General Environment

4.3.1. Modifiable

4.3.2. Universal

4.3.3. Better understanding

4.3.4. Bundled Competence in Third Party