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Cerri.com by Mind Map: Cerri.com

1. Changes & fixes

1.1. Builds & Releases

2. Product evolution

2.1. New Product Version

3. Customer

4. Technical Support

4.1. Ticketing

4.1.1. Tickets

4.1.2. BLI

4.2. Customer Support

4.2.1. Support packages, SLA

4.3. New Installation

4.3.1. Installation

5. Development

5.1. New Feature development

5.2. 3rd Level Support

5.3. Customizing

5.3.1. Customizations

6. Sales

6.1. Customer Contact

6.2. Existing Business

6.2.1. Support packages, SLA, Maintenance

6.3. New Business

6.3.1. Accounts

6.3.2. Contacts

6.3.3. Opportunities

7. Consulting

7.1. Personal Contact

7.1.1. GPS Packages

7.2. Configure GP and Train PL

7.2.1. Implementation Contract

7.3. Functional Support

7.3.1. GPS Contracts

7.4. Tips & Tricks

7.5. Existing Requirements

7.5.1. Opportunities

8. Product Managing

8.1. Market Requirements

9. Account Managing

9.1. Customer care

9.2. Roleplaying in between

9.3. Inform Customers

9.4. Requirements and Needs (all)

9.5. Optain new Business

10. Marketing

10.1. New Market

10.2. Market tracking

10.3. Campains

11. Accounting

11.1. Invoice Order

11.2. Invoice Maintenance