Cerri.com
by Kai Krämer
1. Customer
2. Sales
2.1. Customer Contact
2.2. Existing Business
2.2.1. Support packages, SLA, Maintenance
2.3. New Business
2.3.1. Accounts
2.3.2. Contacts
2.3.3. Opportunities
3. Consulting
3.1. Personal Contact
3.1.1. GPS Packages
3.2. Configure GP and Train PL
3.2.1. Implementation Contract
3.3. Functional Support
3.3.1. GPS Contracts
3.4. Tips & Tricks
3.5. Existing Requirements
3.5.1. Opportunities
4. Account Managing
4.1. Customer care
4.2. Roleplaying in between
4.3. Inform Customers
4.4. Requirements and Needs (all)
4.5. Optain new Business
5. Accounting
5.1. Invoice Order
5.2. Invoice Maintenance
6. Changes & fixes
6.1. Builds & Releases
7. Product evolution
7.1. New Product Version
8. Technical Support
8.1. Ticketing
8.1.1. Tickets
8.1.2. BLI
8.2. Customer Support
8.2.1. Support packages, SLA
8.3. New Installation
8.3.1. Installation
9. Development
9.1. New Feature development
9.2. 3rd Level Support
9.3. Customizing
9.3.1. Customizations