Organizational Communication

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Organizational Communication by Mind Map: Organizational Communication

1. Identity

1.1. Social Identity Approach

1.1.1. Social Identity Theory Criticism: Mostly experimental studies and high variability of measurement Criticism: Identity not just a result of belonging to a group, also of the context Gaps: Changing identities over time. Influence of role transitions

1.1.2. Self-Categorization Theory In-group/Out-group

1.1.3. Development: Change in research focus due to changing organizations

1.2. Employee identity

1.2.1. Situated identity

1.2.2. Identity work

1.2.3. Similarity-distinctiveness paradox

1.2.4. IT identity

1.3. Team identity

1.3.1. Multiple team membership Parallel identities Virtual teams Semi-virtual teams Technical and interpersonal skills Self-managing teams

1.3.2. Social category diversity

1.3.3. Informational diversity

1.4. Organizational identity

1.4.1. Partial definition of the self

1.4.2. Central, distinctive and enduring

1.4.3. Organizational change

1.4.4. Organizational image

1.4.5. Organizational commitment

2. Relationships

2.1. Relationships

2.1.1. Social Exchange Theory Criticism: too abstract/ambitious for a theory

2.2. Leadership

2.2.1. Leader-Member Exchange Criticism: it is assumed that a good LMX relationship has a positive effect on work performance, but it is rarely tested.

2.2.2. Leadership Styles Transactional Transformational Authentic Ethical Theory Y Paternalism (Asia, Latin America) Theory X Servant Theory Z E-Leadership

2.2.3. Gaps: Effectiveness of leadership in different cultural contexts

2.2.4. Criticism: Leadership is more complex than a "simple style of" and having characteristics

2.3. Mentoring

2.3.1. The Mentoring Life Cycle

2.4. Socialization

2.4.1. Organizational Socialization Socialization Tactics

2.4.2. Social Capital Model of the Organizational Socialization Process

3. Trust and Justice

3.1. Trust

3.1.1. 1. Interpersonal Trust High-Level Model of Initial Formation of Trust Personality-based Trust Cognition-based trust Institution-based trust

3.1.2. 2. Group trust Theory of trust formation and group development

3.1.3. 3. Interorganizational Trust 1. Ecomomic exchange theory Criticism: States that firms behave opportunistically; "cross-level fallacy" - inaccurate! 2. Relational exchange theory Criticism: Only personal relations determine trust, not organizational context 3. RECENT: Duality of Structure approach Common Exploration of new techologies Gap: Interorganizational trust in joint-ventures, across cultures, contextual antecendents of trust

3.1.4. Customer trust Commitment-trust theory Development: Investigation of offline environment to online environment Gap: Traditional theory must be updated for online contexts Gap: Use commitment-trust theory to investigate interorganizational trust

3.2. Justice

3.2.1. 1. Distributive justice Equity theory

3.2.2. 2. Procedural justice Conceptualisation of procedural justice

3.2.3. 3. Interactional justice Social Exchange theory Leader Member Exchange

3.2.4. Gap: Personal values influencing perceived justice

4. ICT use in organizations

4.1. E-collobaration

4.1.1. Determinism Technological determinism Materialism theory Social determinism Socio-technical theory Common language Virtual Teams Criticism: Duration research Gap: Effects of videoconference on team interaction styles

4.2. E-leadership

4.2.1. Media Richness Theory Text vs FtF media Transactional vs Tranformational leadership

4.2.2. Leadership framework Traditional vs E-leadership E-leadership = proactive Servant leadership Expertise hierarchy Criticism: E-leadership is more complex than having soms additional skills

4.2.3. (Adaptive) Structuration Theory Communication style Aggressive Defensive Structure Duality of structure Hierachy -> expertise hierachy Micro -> Macro Gap: Research mostly in laboratory setting

5. Reputation

5.1. Image

5.1.1. Analogues School & Differentiated School (Gotsi, 2001)

5.2. Reputation

5.2.1. Analogues School & Differentiated School (Gotsi, 2001)

5.2.2. Corporate reputation

5.2.3. Brand Management

5.3. Crisis

5.3.1. CSR Effect on firm reputation Stakeholder Theory Attribution Theory Value Theory Organizational commitment/Employee satisfaction Purchase intention Investor loyalty Motives Address social concerns Create a favorable image Postive relation consumers & other stakeholders Gap: Why do consumers respond different to same CSR strategy--> Decreasing of sales

5.3.2. Stakeholder Theory

5.3.3. Stakeholders Integrated Crisis Mapping Model (Jin, Pang, & Cameron, 2012)

5.3.4. Threats Social Media PR/Marketing Unpredictable Networked Crisis Communication Model Social Mediated Crisis Communication Model (Austin, Liu, & Jin, 2012) Transparancy Trust Social media vs traditional media

5.3.5. Theory of Image Restoration (Benoit, 1995)

5.3.6. SCCT (Coombs, 1995) Primary response strategies Secondary response stratgeies Gaps: Theory & Practice and doesn't consider the medium

6. Theory of Planned Behaviour