THE VIEWS OF DEMING, JURAN AND CROSBY ABOUT QUALITY
by Belen Rivera
1. CROSBY
1.1. 14 POINTS PROGRAM
1.2. -Management commitment
1.3. -Quality improvement team
1.4. -Quality measurement
1.5. -Cost of quality evaluation
1.6. -Quality awareness
1.7. -Corrective action
1.8. -Zero defects planning
1.9. -Supervisor training
1.10. -Zero defects day
1.11. -Goal setting
1.12. -Error cause removal
1.13. -Recognition
1.14. -Quality councils
1.15. -Do it all over again
2. The system of quality is prevention
2.1. QUALITY MANAGEMENT MATURITY GRID
2.1.1. Uncertainty
2.1.2. Awakening
2.1.3. Enlightenment
2.1.4. Wisdom
2.1.5. Certainty
3. DEMING
3.1. 14 POINTS
3.2. - Create purpose for improvement
3.3. -Adopt the new philosophy
3.4. -Cease dependence on mass inspection
3.5. -Work with one supllier to reduce cost
3.6. -Continuous Improvement
3.7. -On-The-Job Training
3.8. -Leadership
3.9. - Drive out fear
3.10. -Break down barriers
3.11. -No quotas or numerical goals
3.12. -Remove Barriers that hinder the hourly workers
3.13. -Institute education and self-improvement programs
3.14. - Involve all workers in the transformation
4. JURAN
4.1. CATEGORIES OF QUALITY COSTS
4.1.1. Internal failure costs
4.1.2. External failure costs
4.1.3. Appraisal costs
4.1.4. Prevention costs
4.2. BREAKTHROUGH SEQUENCE
4.2.1. Breakthrough in attitudes
4.2.2. Identify the vital few projects
4.2.3. Organize for breakthrough in knowledge
4.2.4. Conduct the analysis
4.2.5. Determine how to overcome resistance to change
4.2.6. Institute the change
4.2.7. Institue controls
5. Fitness for use
5.1. 5 MAJOR DIMENSIONS
5.1.1. -Quality of design
5.1.2. -Quality of conformance
5.1.3. -Availability
5.1.4. -Safety
5.1.5. -Field use
6. Quality is everyone's responsability
6.1. Constant innovation
6.2. Improvement of products and services
6.2.1. 2 means of process
6.2.1.1. Changing the common causes
6.2.1.2. Removing the special causes