1. CONTROLLING
1.1. IMPORTANT OF CONTROLLING
1.1.1. 1.IT FACILITATES CO-ORDINATION
1.1.2. 2.IT HELPS IN PLANNING
1.1.2.1. 3.PROTECTING THE WORKPLACE
1.2. DEFINITION OF CONTROLLING
1.2.1. ACCORDING TO SCHERMERHORN CONTROLLING IS THE PROCESS OF MEASURING PERFORMANCE AND TAKING ACTION TO ENSURE DESIRED RESULT
1.3. CONTROLLING PROCESS
1.3.1. STEP 1:ESTABISH PERFORMANCE OBJECTIVES AND STANDARDS
1.3.2. STEP 2:MEASURE ACTUAL PERFORMANCE
1.3.3. STEP 3:COMPARE ACTUAL PERFORMANCE WITH OBJECTIVES AND STANDARDS
1.3.4. STEP 4:TAKE NECESSARY ACTION
2. MOTIVATION
2.1. PSYCHOLOGICAL CONTRACT
2.1.1. THE IMPORTANCE 0F SATISFACTION & MORALE IN WORKPLACE
2.1.1.1. 1. JOB SATISFACTION
2.1.1.2. 2.MORALE
2.1.1.3. 3.TURNOVER
2.1.2. SATISFIED EMPLOYEES ARE MORE PRODUCTIVE AND MORE COMMITTED
2.1.2.1. 1.JOB SATISFACTION
2.1.2.2. 2.HIGH MORALE
2.1.2.3. 3.LOW TURNOVER
2.1.3. HIGHT PRIORITIES FOR TODAY'S WORKFORCE
2.1.3.1. 1.FAMILY ORIENTATION
2.1.3.2. 2.SENSE OF COMMUNITY
2.1.3.3. 3.QUALITY OF LIFE ISSUES
2.1.3.4. 4.VOLUNTEERISM
2.1.3.5. 5.AUTONOMY
2.1.3.6. 6.FLEXIBILITY & NONCONFORMITY
2.2. MOTIVATION IN THE WORKPLACE
2.2.1. BEHAVIOR THEORY
2.2.2. CLASSICAL THEORY/SCIENTIFIC MANAGEMENT
2.2.3. CONTEMPORARY MOTIVATIONAL THEORIES
2.2.3.1. 1.HUMAN RESOURCES MODEL
2.2.3.1.1. THEORY X
2.2.3.1.2. THEORY Y
2.2.3.2. 2.MASLOW'S HIERARCHY OF NEEDS MODEL
2.2.3.2.1. SELF ACTUALIZATION NEEDS
2.2.3.2.2. ESTEEM NEEDS
2.2.3.2.3. SOCIAL NEEDS
2.2.3.2.4. SECURITY NEEDS
2.2.3.2.5. PHY
2.2.3.3. 3.TWO-FACTOR THEORY
2.2.3.3.1. HYGIENE
2.2.3.3.2. MOTIVATION
2.2.3.4. 4.EXPECTANCY THEORY
2.2.3.4.1. INDIVIDUAL EFFORT
2.2.3.4.2. INDIVIDUAL PERFORMANCE
2.2.3.4.3. ORGANIZATIONAL REWARDS
2.2.3.4.4. PERSONAL GOALS
2.2.4. 2.MANAGEMENT BY OBJECTIVES
2.3. STRATEGIES FOR ENHANCING JOB SATISFACTION AND MORALE
2.3.1. 1.REINFORCEMENT/BEHAVIOR MODIFICATION
2.3.2. 3.PARTICIPATIVE MANAGEMENT AND EMPOWERMENT
2.3.3. 4.JOB ENRICHMENT AND JOB REDESIGN
2.3.4. 5.MODIFIED WORK SCHEDULES
2.3.5. 5.MODIFIED WORK SCHEDULES
2.3.6. 1.REINFORCEMENT/BEHAVIOR MODIFICATION
3. LEADERSHIP
3.1. MANAGERIAL STYLES
3.1.1. 1.AUTOCRATIC STYLE
3.1.2. 2.DEMOCRATIC STYLE
3.1.3. 3.FREE-REIN STYLE
3.2. 21st CENTURY LEADERSHIP
3.2.1. 1.MOTIVATION
3.2.2. 2.LEAERSHIP