1. 21st Century Leadership/Management
1.1. Leadership
2. Job Satisfaction
3. Degree of enjoyment that people derive from performing their jobs
4. Sense of Community
5. Family Orientation
6. Turnover
6.1. Annual % of an organization’s workforce that leaves and must be replaced
7. Psychological Contract
7.1. Employee’s Contributions
7.1.1. Organization’s Inducements
7.2. Human Relations
8. The important of Satisfaction & morale in workplace
8.1. Overall attitude that employees have towards their workplace
8.2. Morale
9. Motivation in the workplace
9.1. Motivation- Forces Affecting People’s Behavior
9.1.1. Classical Theory
9.1.2. Contemporary Motivational Theories
10. Strategies for Enhancing Job Satisfaction and Morale
10.1. Reinforcement/behavior modification
10.2. Management by objectives
10.3. Participative management and empowerment
10.4. Job enrichment and job redesign
10.5. Modified work schedules
11. Managerial Style And Leadership
11.1. Managerial Styles
11.1.1. Autocratic Style
11.1.1.1. Issue orders
11.1.1.2. Expect them to be followed
11.1.1.3. Rapid decision-making
11.1.2. Democratic Style
11.1.2.1. Ask for input from subordinates
11.1.2.2. But still retains final authority
11.2. Behavior Theory
11.3. Free-Rein Style
11.3.1. Manager is advisor to subordinates
11.3.2. Motivation
11.3.3. Subordinates make decisions
11.3.4. Fosters creativity
12. High Priorities For Today’s Workforce
12.1. Quality of Life Issues
12.2. Volunteerism
12.3. Autonomy
12.4. Flexibility & Nonconformity
13. Controlling
13.1. Definition of Controlling
13.1.1. Controlling Process
13.1.1.1. step 2: measure actual performance
13.1.1.2. step 3: compare actual performance with objectives and standards
13.1.1.3. step 4: take neccessary action
13.1.1.4. It facilitates co-ordination
13.1.2. Controlling is the process of measuring performance and taking action to ensure desired result.
13.2. The Important of Controlling
13.3. step 1: Establish performance objectives and standards
13.3.1. Protecting the workplace
13.3.2. It helps in planning