1. Part 1. An Excellent Manager
1.1. Before
1.1.1. You were a staff
1.1.2. Performance is measured by your own results
1.2. Now
1.2.1. You are a manager
1.2.2. Performance depends on the results of your team
1.3. Performance of a manager =
1.3.1. =Competence of the manager x (motivation of staff + competence of staff)
1.3.2. Motivation + Competence of staff <=
1.3.2.1. GOOD COACHING!
1.4. ACT
1.4.1. Apply
1.4.1.1. Use of flipcharts
1.4.1.1.1. Make people explain graphs
1.4.1.2. Definition of coaching
1.4.1.2.1. Put key words in cards
1.4.1.2.2. Use body language to make people remember the definition
1.4.1.3. Groups analysis
1.4.1.4. Watch videos and ask people to explain the behaviors and choices
1.4.1.5. Draw a sandwich and ask people to give feedback
1.4.1.6. Assess the way people give feedback
1.4.1.7. Consolidate learnings of yesterday
1.4.1.8. Keep open mind in communication
1.4.1.9. Use tennis balls
1.4.2. Change
1.4.2.1. Teach staff how to find the answers themselves
1.4.2.2. Look for an expert to demonstrate a standard
1.4.2.3. Feedback methods
1.4.2.4. Vary the feedback methods
1.4.2.5. Invest 10% of your income for learning
1.4.3. Teach Back
1.4.3.1. KASH
1.4.3.2. Hi-Po matrix
1.4.3.3. GLAP
1.4.3.4. FAST
1.4.3.5. Sandwich
1.4.3.5.1. Remove "but"
2. Part 2. What is coaching? Why is it important?
2.1. What is Coaching?
2.1.1. Huấn luyện là sự hợp tác để tăng cường kết quả công việc và khả năng học tập thông qua sự tin tưởng và ham muốn khám phá tiềm năng chưa được bộc lộ của NV
2.1.2. Education/Training/Coaching
2.1.2.1. Education
2.1.2.1.1. Provide knowledge
2.1.2.1.2. Limited in time
2.1.2.2. Training
2.1.2.2.1. Provide knowledge
2.1.2.2.2. Focus on competency acquisition
2.1.2.2.3. Limited in time
2.1.2.3. Coaching
2.1.2.3.1. Give the keys of how to learn
2.1.2.3.2. Coach and feedback on real time situation
2.1.2.3.3. Take place daily, anytime during the work
2.2. Why the manager is not a coach?
2.2.1. Doesn't understand the importance
2.2.2. They think the staff already knows what to do
2.2.3. Not enough time
2.2.4. Doesn't know it is their duty
2.3. Why is coaching important?
2.3.1. Improve staff performance
2.3.2. Improve company's performance
2.3.3. Talent retention
2.3.4. Coach learns from coachee
2.3.5. Develop the staff
2.3.6. Understand the staff better
2.3.7. Creates a bond with the staff
2.3.8. Helps the coach remember how to do things
2.3.9. Receive feedback
2.3.10. Train a new coach
2.3.11. Facilitate onboarding
2.3.12. Strengthen the culture
2.3.13. Delegate in the future to the coachee
2.4. 7 principles
2.4.1. Manager's responsibility
2.4.2. Daily
2.4.3. Best return on time-invested
2.4.4. Greatest source of motivation
2.4.5. Helps shape the attitude
2.4.6. Talent retention
2.4.7. Helps the manager to improve
3. Part 3. Planning and Development
3.1. ABCDVN
3.1.1. AM HIỂU
3.1.1.1. Describe the ideal staff, how is this person?
3.1.1.1.1. Attitude is the most important factor
3.1.1.1.2. 4 factors
3.1.2. BÀN BẠC
3.1.3. CHỈ DẪN
3.1.3.1. Ap dung thuoc de chua
3.1.3.1.1. GLAP
3.1.3.1.2. Grow
3.1.3.1.3. 4R
3.1.4. ĐÚC KẾT
3.2. ABCD English
3.2.1. ACTION
3.2.2. BEHAVIOR
3.2.3. COMPENTENCY
3.2.4. DESIRE
3.3. KASH
3.3.1. Knowledge
3.3.1.1. GLAP
3.3.1.1.1. Giải thích
3.3.1.1.2. Làm mẫu
3.3.1.1.3. Áp dụng
3.3.1.1.4. Phản hổi FEEDBACK
3.3.2. Attitude
3.3.2.1. GROW
3.3.2.1.1. Goal
3.3.2.1.2. Reality
3.3.2.1.3. Options
3.3.2.1.4. Will or Way forward
3.3.3. Skills
3.3.3.1. COACH
3.3.3.1.1. Clear Expectation
3.3.3.1.2. Observe behaviors and results/actions
3.3.3.1.3. Ask for their perspective
3.3.3.1.4. Create action plan
3.3.3.1.5. Help
3.3.3.2. Activity: 7 nguoi/nhom - 3 nhom - truyen bong cach nguoi 10 lan trong thoi gian ngan nhat
3.3.4. Habits
3.3.4.1. 4R
3.3.4.1.1. Reflect
3.3.4.1.2. Routine
3.3.4.1.3. Remind
3.3.4.1.4. Reward
4. Part 4. Methodology
4.1. Who should you chose to coach
4.1.1. Potential-Performance Matrix
4.1.1.1. Don't spend your time on Low Performer+Low Potential group
4.1.1.2. Prority 1: High Pot - Low Perf
4.1.1.3. Prority 2: High Pot - High Perf
4.1.1.4. Priority 3: Low Pot - High Perf
4.2. Youtube Video
4.2.1. The Death Crawl scene from Facing the Giants with subtitles | Amara
5. Part 5. Motivation
6. Part 6. Five important skills
6.1. Communication
6.1.1. What you say
6.1.2. How you say
6.1.3. Listening
6.1.4. Reacting
6.1.5. Feedback