1. Communications
1.1. Service user communications
1.1.1. Review for easy read format
1.1.2. Develop leaflets explaining the service
1.2. Staff communications
1.2.1. What the programme is about
1.2.1.1. Objectives
1.2.1.2. Who is involved and their roles
1.2.1.3. Regular updates - what have we achieved
1.2.1.4. How can people get involved?
2. Information Technology
2.1. IEG4 CHC2DST
2.2. Capita CHKS
3. Workforce and Training
3.1. Roles
3.1.1. Mapping of roles to tasks (through the process redesign work)
3.1.2. Identification of new / changes to existing roles
3.1.2.1. Restructuring / adjustments to contracts as applicable
3.1.3. Mapping of roles to new competency framework
3.1.4. Review of training offer against new competency framework
3.1.5. Identification of additional training needs
3.1.6. Training of staff aligned to competency framework requirements
3.1.7. Culture change training elements
4. Process Redesign
4.1. Review existing processes
4.2. Set up design workshops
4.3. Identify attendees (include service users)
4.4. Cost processes
4.5. Identify value and waste steps
4.6. Identify opportunities for improvement and impacts on current processes (admin through to commissioning / brokerage)- feed into training plans
4.7. Prioritisation of changes to be implemented
4.8. Design new processes including costing
4.9. Verify processes against framework & policies (change policies if applicable)
4.10. Write up user documentation
4.11. Identify interface points with IT systems
5. Finance and Performance
5.1. Costs
5.1.1. Current process costs
5.1.2. Modelling of future costs against projected demand
5.1.3. Average package costs
5.1.4. Staffing costs
5.2. Performance measures
5.2.1. National measures
5.2.2. Staff targets - baseline
5.2.3. Quality measures (patient satisfaction)