social business framework
by KRISTELL GERALDINNE FLOREZ SEGURA
1. leading practices in social media
1.1. - social marketing
1.2. -social commerce
1.3. - CRM social
2. complementary practices in social media
2.1. - internal communities
2.2. - collaboration
2.3. - knowledge
3. The framework of the work of the social enterprise helps it to improve its markets and create value.