JM&A Group Performance Enhancement

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JM&A Group Performance Enhancement by Mind Map: JM&A Group Performance Enhancement

1. In Store

1.1. Team Leads

1.1.1. Technical

1.1.1.1. Identify Team AOO (leverage data)

1.1.1.1.1. Weekly Attachment Review Meeting w/CSs

1.1.1.1.2. Group role plays

1.1.1.1.3. Failure Shares (creates synergy)

1.1.1.1.4. Monthly mini Metric Review Meetings

1.1.1.2. TL Core Competency Exams

1.1.1.2.1. Customer Product Presentation

1.1.1.2.2. Overcoming Objections

1.1.1.2.3. Walser Product Features/Benefits

1.1.1.3. "Show Me" Approach w/ Active T.O.s

1.1.2. Soft Skills

1.1.2.1. Managing by objectives

1.1.2.1.1. Building Relationships

1.1.2.1.2. Accountability vs Victim Loop

1.1.2.1.3. Implementing Change

1.1.2.2. Leveraging Tools to Drive Behaviors

1.2. CSs / AEs

1.2.1. Management Advancement Program

1.2.2. "Show Me" Approach w/ Low Performers (starts at lender approval ends at delivery)

1.2.3. (optional) Menu Week Involvement- 1/2day

2. Technology

2.1. SEcure Metrics Analytics

2.1.1. Daily Achievement Reporting

2.2. Power of 3rd Party Data

3. Off-site Monthly Team Lead Report Outs

3.1. Accountability Loop

3.2. Clear Visions / Game Plans

3.3. Implements Change

3.4. Positive Energy

3.5. Associate Development

4. Forecasting

4.1. Annual Goals

4.1.1. Per Team Lead

5. Development through Walser Core Values