Emotional Intelligence

1. Tools to develop Emotional Intelligence

1.1. Techniques

1.1.1. RET (Rational Emotive Theory)

1.1.2. EFT (Emotional Freedom Technique)

1.1.3. Non-Violent Communication

1.2. Regularly Practice

1.2.1. Meditation (Being in Awareness)

1.2.2. Appreciation and Gratitude

1.2.3. Forgiveness

1.2.4. The Four Agreements (by Don Miguel Ruiz)

1.2.4.1. Be impeccable with your word

1.2.4.2. Don't take anything personally

1.2.4.3. Don't make assumptions

1.2.4.4. Always do your best

2. Responding to Other's Emotions

2.1. Encouraging dialogue and open discussion

2.2. Deep listening

2.3. Reading a group's emotional state. For undercurrent power relationships?

2.4. Interest and empathy for people's concern

2.5. Understanding people's different perspectives

3. Benefits of Emotional Intelligence

3.1. Personal well being

3.1.1. Achievement of your goals

3.1.2. Positive relationships

3.1.3. Enthusiasm

3.1.4. Better Health

3.2. At Work

3.2.1. Leadership

3.2.2. Customer Value delivery

3.2.3. Enhanced Learning

3.2.4. Higher Productivity

3.2.5. Engagement and Retention

3.2.6. Innovation

4. Responding to my Emotions

4.1. Be Aware

4.2. Remember: This too shall pass!

4.3. Use Emotions. Don't be used by them

4.4. Confront negative emotion with compassion

4.5. Emotions remind us to initiate change

4.6. Use positive emotions to create a new vision.

5. The capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically.