1. RELEX
1.1. TOP 5 Quality Issues
1.2. Improvement Projects
1.3. Data Entry into RELEX Tool
1.3.1. OTD
1.3.2. OPQ
1.3.3. SOTD
1.4. Reporting at Operation review meetings
1.5. Reporting at CIL & Quality Meetings
2. Incoming Inspection
2.1. Sample size
2.2. Frequency
2.3. MRA Clearance
2.4. Trend chart analysis
2.5. Implementation of Gauges / tools
2.6. Relay Assembly & functionality check
3. Calibration Laboratory
3.1. Lab maintanance
3.2. Marketing
3.3. Masterlist of equipment
3.4. Carry out Calibration
3.5. Inter lab comparison
3.6. Laboratory Documentation
3.7. Masters calibration at external Lab
3.8. Internal audit
3.9. External audit by NABL
4. New Product Development support
4.1. Study drawings & CTQs
4.2. First part approval
4.3. Run PPAP at supplier end
4.4. Internal testing on fuctionality
4.5. Verify PPAP documentation
4.6. Approval for Mass production
5. QMS
5.1. Internal audits
5.1.1. Plan
5.1.2. Execute
5.1.3. Report & Analyze NCs
5.1.4. NC Closure
5.2. ISO documentation
5.2.1. Update doc /procedure (as & when req.
5.2.2. MR Review with management & record
5.3. Certification/ Surveillance audits
5.3.1. Prepare Plan with external agency
5.3.2. Execution of audits
5.3.3. Co-ordinate wit Lead auditor
5.3.4. NC Clousre
6. Supplier Quality
6.1. New Supplier evaluation
6.1.1. Fabrication
6.1.2. Powder coating
6.1.3. Wiring / System integrator
6.1.4. Molding
6.1.5. Stamping
6.1.6. Heat treatment / surface treatment
6.1.7. Component assembly
6.2. Supplier Qualification
6.2.1. Supplier Qualification Questionnaire
6.2.2. Supplier process Questionnaire
6.3. Process / technical Audits
6.3.1. Reporting
6.3.2. Follow up audit on actions
6.4. NCR / RCA analysis
6.4.1. Analyze Root cause
6.4.2. Verify RCA
6.4.3. NCR closure
7. Customer Complaint handling
7.1. Co-ordinate with complaint owner and identify resolution owner
7.2. Assigning CCRP to resolution owner
7.3. Follow up with resolution owner till closure
7.4. Verification of RCA and submit to complaint owner
7.5. Field complaint anlaysis
7.5.1. Track field complaint
7.5.2. Analysis at repair center
7.5.3. Verify root cause and assign actions
7.5.4. RCA submission