learning&development content development

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learning&development content development by Mind Map: learning&development content development

1. Service Management

1.1. Support Audience

1.1.1. First Level

1.1.1.1. Basics of Service Management

1.1.1.2. Basics of ServiceNow

1.1.1.3. Call Log

1.1.1.4. Incident Management

1.1.1.5. Problem Management

1.1.1.6. Change Management

1.1.1.7. Request Fulfillment

1.1.1.8. Service Catalogue

1.1.1.9. Knowledge Base

1.1.2. Second Level

1.1.2.1. Basics

1.1.2.2. Incident Management

1.1.2.3. Problem Management

1.1.2.4. Change Management

1.1.2.5. Request Fulfillment

1.1.2.6. Asset Management

1.1.2.7. Knowledge Base

1.1.3. Fulfillers

1.1.3.1. Basics

1.1.3.2. Request Management

1.1.3.3. Service Catalogue

1.1.3.4. Service Portal

1.2. Management Audience

1.2.1. Managers / Directors

1.2.1.1. Dashboards

1.2.1.1.1. KPIs

1.2.1.1.2. Reports

1.2.1.2. Service Portal

1.2.2. Approvers

1.2.2.1. Change Management

1.2.2.2. Request Management

1.2.2.3. Service Portal

1.3. End User Audience

1.3.1. Service Portal

2. Internal Audit

2.1. Internal Audit

3. Cost Centre Owner

3.1. Cost Centre Audience

3.1.1. Budgeting

3.1.2. Forecasting

3.1.3. Procurement

3.1.4. Manager's Guide to Dayforce

3.1.5. Internal Audit

3.2. Everyone Audience

3.2.1. Procurement

4. Security

4.1. Everyone Audience

4.1.1. Security Awareness Training

4.1.2. Security Orientation for New Employees

4.1.3. Asset Classification

4.1.4. Password Manager

5. Onboarding

5.1. COST CENTRE OWNER

5.2. SECURITY

5.3. SERVICE MANAGEMENT

5.4. Everyone Audience

5.4.1. LVTS

5.4.2. ACSS

5.4.3. CSN

5.4.4. CODE OF CONDUCT

5.4.5. HARASSMENT

5.4.6. VIOLENCE IN THE WORKPLACE

5.4.7. Manager's Guide to Dayforce

6. LEGEND

6.1. learning content

6.1.1. Learning Path

6.1.1.1. Learning Path Group

6.1.2. e-learning module/course

6.1.3. instructor-led session

6.1.4. Compliance

6.1.5. not started

6.1.6. mandatory

6.1.7. hands on lab

6.1.8. status

6.1.8.1. not started

6.1.8.2. underway

6.1.8.3. almost done

6.1.8.4. done, needs update

7. G Suite

7.1. Google Forms

7.2. Google Docs

7.2.1. Basics

7.2.2. Advanced

7.3. Gmail

7.3.1. Basics

7.3.2. Advanced

7.4. Google Calendar

7.4.1. Basics

7.4.2. Advanced

7.5. Google Slides

7.5.1. Basics

7.5.2. Advanced

8. General

8.1. Apply for Jobs Dayforce

8.2. Open Office Etiquette