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IAM by Mind Map: IAM

1. Joiners

1.1. Onboarding entry corrections

1.1.1. Update corporate directory

1.1.1.1. CSV into Sailpoint

1.2. On boarding of a new employee (HR)

1.2.1. Permanent

1.2.1.1. Chris 21

1.2.1.1.1. Corporate directory

1.2.2. Contractors, consultants

1.2.2.1. 3SS

2. Movers

2.1. HR enters into corporate directory

2.1.1. Moving Offices

2.1.1.1. Sailpoint raise ticket into Service now

2.1.1.1.1. disonnected - Building Access

2.1.2. Change of name

2.1.2.1. Update name in Corporate Directory

2.1.2.1.1. CSV into Sailpoint

2.1.3. Promotion/Internal transfer/Secondment/ Employment Type

2.1.3.1. Retain Birthright Access

2.1.3.2. Change RBAC template

2.1.3.3. Change of employment

2.1.3.3.1. Contractor to Perm

2.1.3.3.2. Perm to Contractor

2.1.3.3.3. Supernumerary (Extended leave)

2.1.3.4. Grace days

3. Leavers

3.1. End of contract

3.1.1. Employee data/CSV into Sailpoint

3.1.1.1. Terminate all system access

3.1.2. HR input end date into CD

3.2. Resignation

3.2.1. Employee data/CSV into Sailpoint

3.2.1.1. Terminate all system access

3.2.2. HR input end date into CD

3.3. Emergency Termination

3.3.1. Terminate all system access

3.3.2. Manual instruction to Service Desk

3.3.3. HR update Corporate Directory

3.4. Email notification to the line manager - user system access has been terminated

4. Self-serve in Sailpoint

4.1. Pitstop Hyperlink into Sailpoint

4.1.1. Line Manager

4.1.1.1. Request for

4.1.1.1.1. New system access

4.1.1.1.2. Remove existing system access

4.1.1.1.3. system access on behalf of a member

4.1.1.2. Approval

4.1.1.2.1. Review a list of tickets pending approval

4.1.1.2.2. Approve tickets

4.1.1.2.3. Approval reminders / notifications

4.1.1.3. Delegation of approval

4.1.1.3.1. Setting a delegate approver

4.1.1.4. Review system access from my team members

4.1.2. User

4.1.2.1. Request for

4.1.2.1.1. New system access

4.1.2.1.2. Remove existing system access

4.1.2.1.3. system access on behalf of a member

4.1.2.1.4. View status of tickets

4.1.2.1.5. Application in Sailpoint vs Pitstop ?

4.2. Differentiate between Apps on SP vs App on PitStop

4.2.1. Pitstop

4.2.2. SailPoint

5. Administration/Maintenance

5.1. Birthright Access Templates

5.1.1. Creating new birthright access

5.1.2. Modifying an existing birthright access

5.1.3. Deleting an existing birthright access

5.1.4. BAU process for request and submission to TMCC

5.1.4.1. Sending requirements to TMCC

5.1.4.2. Testing and sprints

5.1.4.3. Production

5.1.4.4. User guide / training

5.1.4.5. BAU support (info dev operations

5.2. RBAC Templates

5.2.1. Creating a new RBAC template

5.2.2. Modifying a existing RBAC template

5.2.3. Deleting an existing RBAC Template

5.2.4. BAU process for request and submission to TMCC

5.2.4.1. Sending requirements to TMCC

5.2.4.2. Testing and sprints

5.2.4.3. Production

5.2.4.4. User guide/ training

5.2.4.5. BAU support (Infosec Operations)

5.2.4.6. On boarding new RBAC

5.2.4.6.1. Data gathering and mining

5.2.4.6.2. Transformation of data and formatting the RBAC template

5.3. New Applications

5.3.1. Creating a new application

5.3.2. Modifying an entitlement within an application

5.3.3. Deleting an existing application

5.3.4. BAU process for request and submission to TMCC

5.3.4.1. Sending requirements to TMCC

5.3.4.2. Testing and sprints

5.3.4.3. Production

5.3.4.4. User guide/ training

5.3.4.5. BAU support (Infosec Operations)

5.3.4.6. Onboarding of application

5.3.4.6.1. Data gathering and mining

5.3.4.6.2. Transformation of data and Formatting template

5.3.5. User Stores integration

5.3.5.1. On boarding of User stores/ aggregated file

5.3.5.1.1. Regular user store file from application teams

5.4. Update / change of approvers to applications or RBAC

6. Reporting

6.1. Adhoc reports

6.1.1. 5 customised reports

7. Attestation + Certification

7.1. Attestation

7.2. Reports

8. SNOW intergration

8.1. Sailpoint raises a ticket in SNOW

8.1.1. Disconnected Apps

8.1.1.1. Email notification sent to provisioning team

8.1.1.1.1. Provisioning

8.1.1.1.2. De-provisioning

8.1.1.2. Email return “completed

8.1.1.2.1. Close ticket in SNOW

8.1.2. Testing

8.1.2.1. Set up provisioning team in all environments

8.1.2.1.1. Creating queues

8.1.2.1.2. Email templates

9. Corporate directory

9.1. Employee data

9.2. CSV File into Sailpoint

9.2.1. Frequency

9.2.1.1. Location Path for Sailpoint

9.3. Event Handling

9.3.1. Check any job or emails that would duplicate Sailpoint

10. Onboarding of TMCC + TFS users

10.1. Handover document

10.2. Define process

10.2.1. TMCC users into AU environments

10.2.2. TFS users into JIRA US environments

11. Functional Specifications

11.1. Birthrights Access

11.2. JML

11.3. SP to SNOW (Disconnected)

12. Change Management

12.1. Change Management Approach

12.2. Change Management Plan

12.3. Communication Plan

12.4. Business Readiness Surveys

12.5. Training Materials

12.6. Stakeholder Engagement Plan