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IAM by Mind Map: IAM

1. Joiners

1.1. Onboarding entry corrections

1.1.1. Update corporate directory

1.1.1.1. CSV into Sailpoint

1.2. On boarding of a new employee (HR)

1.2.1. Permanent

1.2.1.1. Chris 21

1.2.1.1.1. Corporate directory

1.2.2. Contractors, consultants

1.2.2.1. 3SS

2. Movers

2.1. HR enters into corporate directory

2.1.1. Moving Offices

2.1.1.1. Sailpoint raise ticket into Service now

2.1.1.1.1. disonnected - Building Access

2.1.2. Change of name

2.1.2.1. Update name in Corporate Directory

2.1.2.1.1. CSV into Sailpoint

2.1.3. Promotion/Internal transfer/Secondment/ Employment Type

2.1.3.1. Retain Birthright Access

2.1.3.2. Change RBAC template

2.1.3.3. Change of employment

2.1.3.3.1. Contractor to Perm

2.1.3.3.2. Perm to Contractor

2.1.3.3.3. Supernumerary (Extended leave)

2.1.3.4. Grace days

3. Onboarding of TMCC + TFS users

3.1. Handover document

3.2. Define process

3.2.1. TMCC users into AU environments

3.2.2. TFS users into JIRA US environments

4. Functional Specifications

4.1. Peer reviewed

4.2. Update FRS

4.3. TFA Stakeholer Walkthrough

4.4. Send to Business - review & feedback

4.5. Sign off

4.6. Content

5. Change Management

5.1. Change Management Approach

5.2. Change Management Plan

5.3. Communication Plan

5.4. Business Readiness Surveys

5.5. Training Materials

5.6. Stakeholder Engagement Plan

6. Disconnected Applications

6.1. Define the applications

6.1.1. External Hosted Applications

6.1.1.1. Infrastructure connectivity

6.1.1.1.1. SFTP location

6.1.1.2. Data Transformation

6.1.1.2.1. ETL

6.1.1.3. Vendor engagement

6.1.1.3.1. User Store File

6.1.1.3.2. Agreed SLAs / Communications

6.1.1.4. SailPoint ingestion of User Store - Daily

6.1.1.5. Testing in all environments?

6.1.2. Internal Hosted Applications

6.1.2.1. Infrastructure connectivity

6.1.2.1.1. Internal folder from Apps team

6.1.2.2. Data Transformation

6.1.2.2.1. ETL

6.1.2.3. SailPoint ingestion of User Store - Daily

6.1.2.4. Testing in all environments

7. Leavers

7.1. End of contract

7.1.1. Employee data/CSV into Sailpoint

7.1.1.1. Terminate all system access

7.1.2. HR input end date into CD

7.2. Resignation

7.2.1. Employee data/CSV into Sailpoint

7.2.1.1. Terminate all system access

7.2.2. HR input end date into CD

7.3. Emergency Termination

7.3.1. Terminate all system access

7.3.2. Manual instruction to Service Desk

7.3.3. HR update Corporate Directory

7.4. Email notification to the line manager - user system access has been terminated

8. Self-serve in Sailpoint

8.1. Pitstop Hyperlink into Sailpoint

8.1.1. Line Manager

8.1.1.1. Request for

8.1.1.1.1. New system access

8.1.1.1.2. Remove existing system access

8.1.1.1.3. system access on behalf of a member

8.1.1.2. Approval

8.1.1.2.1. Review a list of tickets pending approval

8.1.1.2.2. Approve tickets

8.1.1.2.3. Approval reminders / notifications

8.1.1.3. Delegation of approval

8.1.1.3.1. Setting a delegate approver

8.1.1.4. Review system access from my team members

8.1.2. User

8.1.2.1. Request for

8.1.2.1.1. New system access

8.1.2.1.2. Remove existing system access

8.1.2.1.3. system access on behalf of a member

8.1.2.1.4. View status of tickets

8.1.2.1.5. Application in Sailpoint vs Pitstop ?

8.2. Differentiate between Apps on SP vs App on PitStop

8.2.1. Pitstop

8.2.2. SailPoint

9. Administration/Maintenance

9.1. Birthright Access Templates

9.1.1. Creating new birthright access

9.1.2. Modifying an existing birthright access

9.1.3. Deleting an existing birthright access

9.1.4. BAU process for request and submission to TMCC

9.1.4.1. Sending requirements to TMCC

9.1.4.2. Testing and sprints

9.1.4.3. Production

9.1.4.4. User guide / training

9.1.4.5. BAU support (info dev operations

9.2. RBAC Templates

9.2.1. Creating a new RBAC template

9.2.2. Modifying a existing RBAC template

9.2.3. Deleting an existing RBAC Template

9.2.4. BAU process for request and submission to TMCC

9.2.4.1. Sending requirements to TMCC

9.2.4.2. Testing and sprints

9.2.4.3. Production

9.2.4.4. User guide/ training

9.2.4.5. BAU support (Infosec Operations)

9.2.4.6. On boarding new RBAC

9.2.4.6.1. Data gathering and mining

9.2.4.6.2. Transformation of data and formatting the RBAC template

9.3. New Applications

9.3.1. Creating a new application

9.3.2. Modifying an entitlement within an application

9.3.3. Deleting an existing application

9.3.4. BAU process for request and submission to TMCC

9.3.4.1. Sending requirements to TMCC

9.3.4.2. Testing and sprints

9.3.4.3. Production

9.3.4.4. User guide/ training

9.3.4.5. BAU support (Infosec Operations)

9.3.4.6. Onboarding of application

9.3.4.6.1. Data gathering and mining

9.3.4.6.2. Transformation of data and Formatting template

9.3.5. User Stores integration

9.3.5.1. On boarding of User stores/ aggregated file

9.3.5.1.1. Regular user store file from application teams

9.4. Update / change of approvers to applications or RBAC

10. Reporting

10.1. Adhoc reports

10.1.1. 5 customised reports

11. Attestation + Certification

11.1. Attestation

11.2. Reports

12. SNOW intergration

12.1. Sailpoint raises a ticket in SNOW

12.1.1. Disconnected Apps

12.1.1.1. Email notification sent to provisioning team

12.1.1.1.1. Provisioning

12.1.1.1.2. De-provisioning

12.1.1.2. Email return “completed

12.1.1.2.1. Close ticket in SNOW

12.1.2. Testing

12.1.2.1. Set up provisioning team in all environments

12.1.2.1.1. Creating queues

12.1.2.1.2. Email templates

13. Corporate directory

13.1. Employee data

13.2. CSV File into Sailpoint

13.2.1. Frequency

13.2.1.1. Location Path for Sailpoint

13.3. Event Handling

13.3.1. Check any job or emails that would duplicate Sailpoint