1. Technology Platforms that Guest are most concerned about
1.1. WiFi
1.1.1. High-speed and consistent service
1.1.2. Wide Bandwidth
1.1.3. One-time log in
1.1.4. Connect on multiple devices
1.2. Guestroom TV
1.2.1. Ability to order Amenities and Services
1.2.2. Surf the Internet
1.2.3. Access info on available hotel services
1.3. Hotel Brand Website
1.3.1. User-Friendliness
1.3.2. Hassle-free booking process
1.3.3. Sufficiency and Accessibility of Information
1.4. Hotel Mobile App
1.4.1. Self-Check-In/Out
1.4.2. Mobile Key
2. Technology Platforms
2.1. Property Management System
2.1.1. Automates operations
2.1.2. Integration with 3rd-party applications
2.1.3. Gathers and stores guest details
2.1.4. Data Security for payment gateways
2.1.5. Guest Applications
2.1.5.1. Customer Relationship Management (CRM)
2.1.5.2. Electronic Locking System (ELS)
2.1.6. Challenges faced
2.1.6.1. Data-duplication
2.1.6.2. Sustainability
2.1.6.3. Property Footprint
2.2. F&B and Restaurant Systems
2.2.1. Online Table Reservation System
2.2.1.1. Convenient
2.2.1.2. Easily managed
2.2.1.3. Online customer database
2.2.2. Table Management System
2.2.2.1. Optimization
2.2.2.2. Service Quality
2.2.3. Point of Sale
2.2.3.1. Sales Reporting
2.2.3.2. Inventory Management
2.2.3.3. Customer Management
2.2.3.4. Employee Management
2.3. Sales & Events Systems
2.4. Meetings & Events System
2.5. Guest Experience Survey System
3. Guest Technology
3.1. In the hotel
3.1.1. WIFI
3.1.1.1. Basic Need
3.1.1.2. Essential Service
3.1.1.3. Determines "choice of stay"
3.1.1.4. Best Practice
3.1.1.4.1. Bandwidth Management
3.1.1.4.2. Simplified login process
3.1.1.4.3. Multi-use development - Requires separate line with cross redundancy
3.1.1.4.4. Minimum of 4 devices
3.1.1.4.5. 24/7 Internet Support
3.1.2. In-room Entertainment
3.1.2.1. Bring Your Own Device (BYOD)
3.1.3. Self Check In/Out
3.1.4. Mobile Application
3.1.4.1. Mobile Key
3.1.4.2. The Brand
3.1.4.2.1. Guard against proliferation
3.1.5. Touch Signage/ Beacon Recognition
3.1.6. Telephony
3.1.6.1. VOIP/IP
3.1.6.1.1. Provide triple play - Voice, Video & Data
3.1.6.2. PBX
3.2. 4Bs
3.2.1. Bed
3.2.2. Breakfast
3.2.3. Bath
3.2.4. Bandwidth
4. Recommendations
4.1. WiFi
4.1.1. Security: provide secured networks
4.1.2. Passwords
4.1.2.1. Simple to key
4.1.2.2. Long validity
4.1.3. Tiered WiFi packages
4.1.3.1. Base: 10mbps
4.1.3.2. Premier: 50-100mbps
4.2. Central Control Unit
4.2.1. Bedside reach for more control
4.2.2. Various offerings: e.g USB ports, speakers
4.2.3. Leave messages for requests
4.3. Mobile Applications
4.3.1. Fully updated
4.3.1.1. Interface
4.3.1.2. Functions
4.3.2. Maximum optimisation
4.3.2.1. Assist with hotel functions i.e. room booking
4.3.3. Seamless and convenient
4.3.4. Enhances processes