Hotel Strategy 2020
by Damian Frewer
1. Celebrity Service
1.1. Bring it to life
2. Deliver the numbers
2.1. Use the commitment file
2.1.1. Achieve the forecast
3. BDRC Gold standard
3.1. Food consistency
3.1.1. Conference meeting and greeting
4. Making Guests Smile
4.1. Holiday Inn brand training for everyone
5. ReviewPro and GRI
6. Duty Management
6.1. Available Empowered Ownership
7. Leadership
7.1. Understand your Strengths Profile
7.1.1. Team meetings and briefings
7.1.1.1. Be accountable for your KPI's
8. Team
8.1. Engagement
8.1.1. Recognition
8.1.1.1. Promote
9. HOD Success
9.1. What's your personal goal for 2020
9.1.1. How are you going to execute it?