Service Management

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Service Management by Mind Map: Service Management

1. Admin

1.1. Verify news

1.2. Authentication

1.2.1. Logout

1.2.2. Change password

1.3. Delete or block an account

1.3.1. Verify Register of Provider

1.3.1.1. Feedback about registration of provider include valid/invalid

1.4. Interact with other system

1.4.1. send data from current system to other system

1.4.2. receive data from other system

1.5. Communicate with users

1.5.1. Provider

1.5.2. User

1.5.3. Other role

1.6. Create or delete Category

1.7. Create and delete Role

1.8. Verify news and services of Provider

1.8.1. Check validation of news, provider services

1.8.1.1. Approve news, provider services

1.8.1.2. Dismiss news, provider services

1.9. Check validation of provider

1.10. Approve news, provider services

1.11. Feedback about registration of provider include valid/invalid

1.12. Check validation of news, provider services

1.12.1. Approve news, provider services

1.12.2. Dismiss news, provider services

1.13. Dismiss news, provider services

1.14. Customer Supporter

1.14.1. Chat with customer,provider

1.15. Chat with customer,provider

1.16. Create Roles

1.17. Permission for Roles

2. Provider

2.1. Authentication

2.1.1. Fogot password

2.1.2. Change password

2.1.3. Login

2.1.4. Logout

2.2. Register to become Provider

2.2.1. normal register

2.2.2. Register premium

2.3. Manage

2.3.1. Quản lý thông tin Provider

2.3.1.1. Edit image of provider

2.3.1.2. Edit Description of company

2.3.2. Quản lý thông tin dịch vụ

2.3.2.1. Edit image

2.3.2.2. Edit service description

2.3.2.3. Edit price

2.4. View

2.4.1. View information of serviecs

2.4.1.1. View description of services

2.4.1.2. View Rating, Comment of Services

2.4.1.3. View Rating, Comment of Providers

2.4.1.4. View Price of services

2.4.1.5. View detail information of Providers

2.4.1.6. View sale of services

2.4.2. View description of services

2.4.3. View Rating, Comment of Services

2.4.4. View Rating, Comment of Providers

2.4.5. View Price of services

2.4.6. View detail information of Providers

2.4.7. View sale of services

2.5. Communicate

2.5.1. Chat with Supporter

2.5.2. Chat with User

2.6. Ranking

2.6.1. Marking a service

2.6.2. Comment in a service

2.6.3. Comment and reply comment in a service

2.6.4. Like and dislike a comment

2.7. Post a service ( service )

2.8. Interact with the post

2.8.1. Change post status ( from show to hide )

3. Non-user

3.1. Search

3.1.1. Search by filter

3.1.1.1. Filter by ranking

3.1.1.2. Filter by time

3.1.1.3. Filter by views

3.1.2. Manual Search

3.1.2.1. Search a service by keywords

3.1.2.1.1. By title of service

3.1.2.1.2. Description of service

3.1.2.1.3. By category of provider

3.1.2.2. Search a service by name of Provider

3.1.2.3. Search by news

3.2. View

3.2.1. View news of services

3.2.2. View information of serviecs

3.2.2.1. View description of services

3.2.2.2. View Rating, Comment of Services

3.2.2.3. View Rating, Comment of Providers

3.2.2.4. View Price of services

3.2.2.5. View detail information of Providers

3.2.2.6. View sale of services

3.2.3. View catergory

4. Other Roles

4.1. Customer Supporter

4.1.1. Chat with customer,provider

4.2. Provider Admin

4.2.1. Verify Register of Provider

4.2.1.1. Check validation of provider

4.2.1.2. Feedback about registration of provider include valid/invalid

4.2.2. Verify news and services of Provider

4.2.2.1. Check validation of news, provider services

4.2.2.1.1. Approve news, provider services

4.2.2.1.2. Dismiss news, provider services

5. User

5.1. Search

5.1.1. Search by filter

5.1.1.1. Filter by ranking

5.1.1.2. Filter by time

5.1.1.3. Filter by views

5.1.2. Manual Search

5.1.2.1. Search a service by keywords

5.1.2.1.1. By title of service

5.1.2.1.2. Description of service

5.1.2.1.3. By category of provider

5.1.2.2. Search a service by name of Provider

5.1.2.3. Search by news

5.2. View

5.2.1. View news of services

5.2.2. View information of serviecs

5.2.2.1. View description of services

5.2.2.2. View Rating, Comment of Services

5.2.2.3. View Rating, Comment of Providers

5.2.2.4. View Price of services

5.2.2.5. View detail information of Providers

5.2.2.6. View sale of services

5.2.3. View catergory

5.2.4. See the track number of follower of a service / provider

5.2.5. See recent search services

5.2.6. See recent search keyword

5.3. Chat with Customer Support

5.4. Authentification

5.4.1. Login

5.4.2. Register

5.4.3. Fogot password?

5.4.4. Change password

5.5. Ranking

5.5.1. Marking a service

5.5.2. Comment in a service

5.5.3. Comment and reply comment in a service

5.5.4. Like and dislike a comment

5.6. Service interaction

5.6.1. Follow a service

5.6.2. Follow a Provider

5.7. See the track number of

5.8. Notification

5.8.1. receive notifications of changes in the services they follow

5.8.2. receive notifications of respon in comment in service

5.9. Giao tiếp

5.9.1. chat với provider

5.9.2. chat với supporter