1. Contacts Quick Reference Guide
1.1. Starting with exsisting guide Dave K Provided
1.2. Store in XLS for quick reference and Editing
1.3. Update Process:Guide to be checked monthly for accuracy and necessary updates
2. Server & Drive Mappings
2.1. Store in XLS for quick edit by network team
2.2. Update Process: Network team is updating as changes are made (or emailing Help Desk updates as needed)
3. Personel Info
3.1. Tech Schdule
3.2. Help Desk Schdule
3.3. Phone Contact List
4. News
4.1. Bullitens
4.2. Known Issues/Resolution
5. Mobile Devices
5.1. iOS
5.2. Black Berry
5.2.1. Device Setup
5.2.2. BES usage
5.3. Andriod
5.3.1. Moto Droid
5.3.2. HTC Droid
5.3.3. Eris
5.3.4. Droid Pro
6. Telcom
6.1. Voicemail Support
6.2. Fax Support
7. Update Process
7.1. Update Via Tickets
7.2. SNOW KB Group?
7.2.1. Andrew L.
7.2.2. Aaron K
7.3. Dave Approves?
8. common issues with resolution
8.1. Outlook Siganture Active X
8.2. Invalid H Drive (1327 Error)
8.3. MyHearst Marketplace IE8
8.4. Outlook Download Cache
8.5. IE images (Mixed Content)
9. Legacy
9.1. Timbuktu
9.2. Lexis Nexus (just one contact)
9.3. Entourage
9.3.1. Entorage Error codes
9.3.2. Entourage signutare
9.4. HFM
9.4.1. Passwords
9.4.2. Email Setup
9.4.3. Novell Client
9.4.4. Old Floor Plans
9.5. K4
9.6. PC Anywhere
10. Hearst Systems Documentation
10.1. Guides
10.1.1. Email
10.1.1.1. Postini
10.1.1.2. Ironport
10.1.1.3. Access Request Process
10.1.2. Hearst Systems
10.1.2.1. Meeting Maker
10.1.2.2. My AIS
10.1.2.3. BetaPreview
10.1.2.4. Magnus/MagLite
10.1.2.5. Druva
10.1.2.5.1. Documentation
10.1.2.5.2. Restore
10.1.2.6. Citrix
10.1.2.7. 41-Where
10.1.2.8. AD
10.1.3. Procedures
10.1.3.1. VPN Setup
10.1.3.1.1. Hearst SC VPN
10.1.3.1.2. Remote Desktop Setup
10.1.3.1.3. FTP info and process
10.1.3.1.4. Mapping network Drives via VPN
10.1.3.2. Naming Conventions
10.1.3.2.1. Mac
10.1.3.2.2. PC
10.1.3.3. Directory Services
10.1.3.3.1. Collaboration Calendars List (monthly update process?)
10.1.3.4. Access Requests
10.1.3.5. Help Desk Tasks
10.1.3.6. Escalation Process
10.1.3.7. FA Process
10.1.3.7.1. Email Process/Template
10.1.3.7.2. Update Process
10.1.3.8. PubTech
10.1.3.8.1. Woodwing Guides
10.1.3.8.2. Elements Panel Issue
10.1.3.8.3. Telescope
10.1.3.8.4. Nica
10.1.4. Legal
10.1.4.1. CPi
10.1.4.2. InfoTrax
10.1.4.3. Legal Invoices (Lotus)
10.1.4.4. Legal Matters (Lotus)
10.1.4.5. Worksite (iManage)
11. Software
11.1. Repository
11.2. Caper Commands
12. Printers
12.1. SafeCom
12.1.1. Safecom Install
12.1.2. Safecom End User Info
12.1.3. Trouble Shooting
12.1.4. ID process