1. common issues with resolution
1.1. Outlook Siganture Active X
1.2. Invalid H Drive (1327 Error)
1.3. MyHearst Marketplace IE8
1.4. Outlook Download Cache
1.5. IE images (Mixed Content)
2. Legacy
2.1. Timbuktu
2.2. Lexis Nexus (just one contact)
2.3. Entourage
2.3.1. Entorage Error codes
2.3.2. Entourage signutare
2.4. HFM
2.4.1. Passwords
2.4.2. Email Setup
2.4.3. Novell Client
2.4.4. Old Floor Plans
2.5. K4
2.6. PC Anywhere
3. Contacts Quick Reference Guide
3.1. Starting with exsisting guide Dave K Provided
3.2. Store in XLS for quick reference and Editing
3.3. Update Process:Guide to be checked monthly for accuracy and necessary updates
4. Server & Drive Mappings
4.1. Store in XLS for quick edit by network team
4.2. Update Process: Network team is updating as changes are made (or emailing Help Desk updates as needed)
5. Hearst Systems Documentation
5.1. Guides
5.1.1. Email
5.1.1.1. Postini
5.1.1.2. Ironport
5.1.1.3. Access Request Process
5.1.2. Hearst Systems
5.1.2.1. Meeting Maker
5.1.2.2. My AIS
5.1.2.3. BetaPreview
5.1.2.4. Magnus/MagLite
5.1.2.5. Druva
5.1.2.5.1. Documentation
5.1.2.5.2. Restore
5.1.2.6. Citrix
5.1.2.7. 41-Where
5.1.2.8. AD
5.1.3. Procedures
5.1.3.1. VPN Setup
5.1.3.1.1. Hearst SC VPN
5.1.3.1.2. Remote Desktop Setup
5.1.3.1.3. FTP info and process
5.1.3.1.4. Mapping network Drives via VPN
5.1.3.2. Naming Conventions
5.1.3.2.1. Mac
5.1.3.2.2. PC
5.1.3.3. Directory Services
5.1.3.3.1. Collaboration Calendars List (monthly update process?)
5.1.3.4. Access Requests
5.1.3.5. Help Desk Tasks
5.1.3.6. Escalation Process
5.1.3.7. FA Process
5.1.3.7.1. Email Process/Template
5.1.3.7.2. Update Process
5.1.3.8. PubTech
5.1.3.8.1. Woodwing Guides
5.1.3.8.2. Elements Panel Issue
5.1.3.8.3. Telescope
5.1.3.8.4. Nica
5.1.4. Legal
5.1.4.1. CPi
5.1.4.2. InfoTrax
5.1.4.3. Legal Invoices (Lotus)
5.1.4.4. Legal Matters (Lotus)
5.1.4.5. Worksite (iManage)
6. Personel Info
6.1. Tech Schdule
6.2. Help Desk Schdule
6.3. Phone Contact List
7. Software
7.1. Repository
7.2. Caper Commands
8. News
8.1. Bullitens
8.2. Known Issues/Resolution
9. Printers
9.1. SafeCom
9.1.1. Safecom Install
9.1.2. Safecom End User Info
9.1.3. Trouble Shooting
9.1.4. ID process
9.2. Fiery
10. Mobile Devices
10.1. iOS
10.2. Black Berry
10.2.1. Device Setup
10.2.2. BES usage
10.3. Andriod
10.3.1. Moto Droid
10.3.2. HTC Droid
10.3.3. Eris
10.3.4. Droid Pro
11. Telcom
11.1. Voicemail Support
11.2. Fax Support
12. Update Process
12.1. Update Via Tickets
12.2. SNOW KB Group?
12.2.1. Andrew L.
12.2.2. Aaron K