Me (June 2020)

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Me (June 2020) by Mind Map: Me (June 2020)

1. One on Ones

1.1. Weekly

1.2. Camden

1.2.1. MARCH/APRIL

1.3. Campbelltown

1.3.1. NOW

1.3.1.1. Feedback

1.3.1.2. Goals

1.3.1.3. Problems to discuss weekly

2. Report to Tim and Mark

2.1. KPI's

2.2. Staff Feedback

2.3. Fair Trading issues

2.4. Recruiting

3. Smaller or No Portfolio

3.1. NOW

4. Running Letting Team

4.1. ONCE I HAVE PA

4.1.1. Monday

4.1.1.1. Update owners after the weekend

4.1.1.2. Check all keys

4.1.1.3. Start at processing

4.1.1.4. Call through open house list

4.1.2. Tuesday

4.1.2.1. Prepare weekly opens

4.1.2.2. Follow up on apps

4.1.3. Wednesday

4.1.3.1. Office (on list, off list, advertising new listings, assisting assigned pm's, app processing)

4.1.4. Thursday

4.1.4.1. Out of office (open houses)

4.1.4.2. Afternoon - approving apps

4.1.5. Friday

4.1.5.1. Out of office (open houses if needed)

4.1.5.2. Prepare for Saturday opens

4.1.5.3. Filing for assigned pm

4.1.5.4. PM training and upskilling

4.1.5.5. Lease signups

5. Budget & Responsibility

6. Policies & Procedures

6.1. NOW

6.1.1. Checklists

6.1.2. Staff Safety

6.1.3. Uniform

6.1.4. First Aid

7. Business KPI's

7.1. MARCH

7.1.1. Arrears

7.1.2. Gains

7.1.3. Losses

7.1.4. Lettings

7.1.5. Portfolio Sizes

8. Weekly Meetings

8.1. Campbelltown

8.1.1. NOW

8.1.1.1. PM numbers

9. Tribunal Assisting

9.1. NOW

9.1.1. Preparing

9.1.2. Training

9.1.3. Attending (when needed)

10. Complaints

10.1. NOW

10.1.1. Calls

10.1.2. Emails

10.1.3. Escalate to Jono when needed

11. Recruiting

11.1. NOW (when needed)

11.1.1. Seek advertising

12. Uniforms

12.1. NOW

12.1.1. Policy to be put in place

13. Meet other senior PM's

13.1. From successful offices

13.2. Policies and Procedures