Create your own awesome maps

Even on the go

with our free apps for iPhone, iPad and Android

Get Started

Already have an account?
Log In

Central Desktop Competency Map by Mind Map: Central Desktop Competency
Map
0.0 stars - 0 reviews range from 0 to 5

Central Desktop Competency Map

Over the past 10 years, human resource and organizational development professionals have generated a lot of interest in the notion of competencies as a key element and measure of human performance. Competencies are becoming a frequently-used and written-about vehicle for organizational applications such as: • Defining the factors for success in jobs (i.e., work) and work roles within the organization • Assessing the current performance and future development needs of persons holding jobs and roles • Mapping succession possibilities for employees within the organization • Assigning compensation grades and levels to particular jobs and roles • Selecting applicants for open positions, using competency-based interviewing techniques

Definitions

COMPETENCY: Competencies include the collection of success factors necessary for achieving important results in a specific job or work role in a particular organization. Success factors are combinations of knowledge, skills, and attributes (more historically called “KSA’s”) that are described in terms of specific behaviors, and are demonstrated by superior performers in those jobs or work roles. Attributes include: personal characteristics, traits, motives, values or ways of thinking that impact an individual’s behavior

KSA+A We actually use Knowledge, Skill, and Attitude (vs. Attribute) as our standard format. One reason for this is that attitudes are addressable by training and other interventions... I'm not sure that attributes (like traits) are.

"Hockey" model

Original Belt Level Concept

Level 1: Can perform basic tasks confidently, accurately, and efficiently. Asks for help effectively.

Level 2: Skilled at performing intermediate tasks. Can transfer skills and adapt from one context into another. Can learn new skills on their own, as needed. Can train initiates in the skills necessary to achieve Novice status.

Level 3: Skilled at performing advanced tasks. Can define structures and workflows within the tools / domain. Creates training materials for new users.

Level 4: Skilled at defining structures, workflows, and processes within the domain. Innovates new uses and approaches for tools and technologies. Improves the tools and technologies themselves as required.

Functions

Searching CD

Conduct a Basic Search, Filter Search Results, Sort Search Results, Navigate through search results, Select a document

Conduct an Advanced Search, Filter Search Results, Sort Search Results, Navigate through results, Select a document

Accessing the Help Center

Utilize Help Center "Resources", Select and watch appropriate video tutorial, Use the User Forum, Search Forum, Post to Forum, Subscribe to forum topic, Review CD Customer Network, Participate in Free Live Training, Review available Webinars, Participate in a Webinar, Review Implementation & Other Services, Submit questions, problems, suggestions, or feedback via the "Contact Us" page

Review System & Network Status

Review "Tools & Plug Ins" How-To documents

Review API Instructions, Development, & Release notes

Review available White Papers

Using Help Center Page Tabs, Explore Help Topics, Review "Getting Started" help topics, Review "My Account and Dashboard" help topics, Review "Workspaces" help topics, Review "Administration" help topics, Review "Web Meetings & Conference Calling" help topics, Select and watch appropriate video tutorial, Submit questions, problems, suggestions, or feedback via the "Contact Us" page, Review the "What's New" page

Using Feedback Support, Submit questions, problems, suggestions, or feedback via the "Contact Us" page

Utilizing the User Forum, Search Forum, Post to Forum, Subscribe to forum topic

Accessing New Features, Review the "What's New" page

Using Dashboard

Using My Dashboard, Using the Sidebar (pop-up), Open CD Sidebar, Modify Options, Subscribe/Unsubscribe to RSS Feed, Search the CD Sidebar, Review & Select a link from the Sidebar, Move/Resize Sidebar, Close the CD Sidebar, Create a New Workspace (See same function under "Workspaces") (admin only), Disable banner ads, Select a Workspace, Review and Select an "Upcoming Activities", Review Recent Activities (sorted by workspace or date), Review "Recent Activity" help screen

Using My Tasks, Sort / Group Tasks, Expand / Collapse Tasks, Select a Specific Task, Add & Review Comments, Mark a Task as Complete, Request Status Update, Delete Task, Edit Task, Edit Task Name, Assign Task to a Person or Persons, Assign/Remove a Due Date, Assign/Change/Deselect a Priority, Add a Comment, Edit/Delete existing comments, Select/Deselect "Notify via Email" option, Select/Deselect "Recurring" feature, Delete Task, Move a task to another list and/or workspace, Add a Personal Task, Enter a Descriptive Task Name, Assign a due date, Select one of the 4 Priority options, Select (or not) Recurring option

Using My Calendar, Add New Event, Add an event title, Select a Workspace or add event to "My Calendar", Assign a start/end date/time, Toggle "Recurring" option, Add event to "My Outlook Calendar", Toggle "Include Conference Call Dial in Number" option, Add an event description, Select iCal Subscription Options, Manage/Review Existing Events, Select View, Perform a "mouse over" for a quick view of a specific event, Edit Event/Series, Delete, Add event to Outlook/iCal, Add Comments, Change Organizer, Change Date/Time/Duration, Toggle "Internal Use" option, Toggle "Include Conference Call Dial in Number" option, Edit/Add Description, Refer to "Editing Basics" in Workspace area, Select/Deselect Participants, Toggle email notification option, Select Recurring Option (Series Only), Edit Title (series or standalone events), Single Click to Review a specific event

Using Project Reports, Run a system report, Email report, Print report, Manipulate report filters

Using Web Meetings (see Worm Hole)

Tracking Activities, Review Upcoming Activities, Review Recent Activity (Grouped by Workspace), Review All Recent Activity (list view)

Using Workspaces

Create a New Private Workspace, Assign a Workspace Name, Assign a Workspace URL, Assign the Workspace to a Group, Enter a Workspace Description, Assign a Workspace Type, Select Project Management, Select WIki, Select Database, Select Corporate Blog, Select User Forum, Select Help Desk, Select Let me Decide what Features to Use, Enable/Disable SSL Security

Create a New Public Workspace, Assign Workspace Name, Assign Workspace URL, Assign Workspace Group, Enter a Workspace Description, Select a Workspace Purpose, Select Event Site / Wiki, Select Create a Public Microsite, Select Public User Forum, Select Create a Public Wiki, Select Other-I want to start with a Blank Workspace. I am an advanced user., Select a Style Template

Using an Existing Workspaces, Perform Administrative Workspace Tasks, Mange Workspace Settings, General Settings, Edit Workspace name, Rename URL, Edit workspace description, Switch between Private/Public Workspace Type, Allow External Members to Access This Workspace?, Enable/Disable SSL Security in this Workspace?, Edit Default Member Permissions Settings, Enable/Disable Comments, Edit Comment Sorting Options, Enable/Disable Rss & iCal Feeds in this Workspace?, Select/Deselect System Navigation, Allow/Disallow Central Desktop Support Access to this Workspace, Enable/Disable Public URL File Access?, Edit appropriate Comment Format for Tasks, Select/Change the Workspace Start Page, Select/Edit Discussion Mode Setting, Enable/Disable Audit Log, Edit "Hide/Archive Completed Tasks" option, Enable/Disable Make this Workspace available as a Template in the Workspace Creation Wizard, Edit Default Document Status Options, Edit Collaboration Features (Configuration Panel), Create a Custom Tab, Clone a Workspace, Style Templates, Select a New Style Template, Create Your Own Custom Style Template, Edit Project Properties, Colors, Select Workspace Colors, Create Your Own Workspace Colors, Manage Workspace Membership, Add Internal Member or Group, Add External Member or Group, Update Workspace Permissions, Export Workspace Members, Perform Collaboration Feature specific Tasks, Calendar, Add New Event, Add an event title, Select an Event Organizer, Assign a start/end date/time, Toggle "Recurring" option, Add event to "My Outlook Calendar", Toggle for Internal Use Only Option, Toggle "Include Conference Call Dial in Number" option, Add an event description, Select/Deselect Participants, Toggle Notify Subscribed Users Via Email, Select iCal Subscription Options, Manage/Review Existing Events, Perform a "mouse over" for a quick view of a specific event, Edit Event/Series, Delete, Add event to Outlook/iCal, Add Comments, Change Organizer, Change Date/Time/Duration, Toggle "Internal Use" option, Toggle "Include Conference Call Dial in Number" option, Edit/Add Description, Refer to "Editing Basics" in Workspace area, Select/Deselect Participants, Toggle email notification option, Select Recurring Options (Series Only), Edit Title (series or standalone events), Single Click to Review a specific event, Print Calendar, Utilize Calendar Help, Use links on Home/Front Page, Files & Discussions, Create New Native CD Document Type, Create new Document (see core functions), Create new Spreadsheet (see core functions), Create New Discussion (see core functions), Upload New Non-Native CD File, Upload Single File, Upload Multiple Files, File Drag & Drop Zone, Toggle Between Simple/Detailed View, Sort document list (ascending/descending) by one of the three sortable columns, Send File(s) to Trash, Bulk Actions, Email FIles, Download Files, Set File Status, Move Folder, Apply New or Existing Tags, More Actions, Switch to Gallery View, Obtain Folder Email Address, Review File & Discussion Help, Review "Learn how to save web pages/links" help, Perform Operations on System Folders, View Recently Modified documents, View Draft Documents, View Announcements, View Attachments, View Archive, View Trash, Actions, Reply to Discussions or Blogs, Preview non-Native CD files, View Native Spreadsheets in "Full Screen" Mode, Edit Files, Download File, Navigate through Directory Structure (see core functions), Access Revision History (see core functions), Databases, Create New Database, Create a new database by importing data from Excel, Create a new database from a template, Select a template, Enter a database name, Enter a description, Toggle the "Show Database Activities in Recent Activity Log" option, Select Tabs to be displayed (Comments, Files & Discussions, & Tasks), Toggle the Internal Use option, Toggle the "Make a Custom Tab" option, Create a Database from Scratch, Add Database Name, Add Database Description, Toggle Show Database Activities in Recent Activity Log, Select Tabs to Display, Toggle Make this Database for Internal Use Only, Toggle Make a Custom Tab for this Database, Design Database, Name Columns, Select Column Type, Toggle Primary Field, Toggle Required?, Toggle Searchable?, Add Default Values in any, Display Existing Database, Change Database View, Create New View, Select Individual Record, Print Record, Delete Record, Clone Record, Edit Record, Move Database to another workspace, Additional Database Actions, Import Data into this Database, Export Entire Database to CSV, Create a New Field, Edit/Delete/Rearrange Fields, Web HTML Form, Edit Database Properties, Delete This Entire Database, Move Database to another Workspace, Copy Database to a new Database, Utilize Help with Databases, Add a New Record, Edit Database Properties, Change Database Name, Edit Database Description, Toggle the "Show Database Activities in Recent Activity Log" option, Select Tabs to be displayed (Comments, Files & Discussions, & Tasks), Toggle the Internal Use option, Delete the Database, New node, Reports, Run Project Status Report, Run Activity Log Report, Login Report, Utilize Report Help, Milestones, Create a New Milestone, Add Milestone Title, Add Milestone Due Date, Add a description using the text edit box, Toggle Send Notification Email, Toggle Internal Use Only, Assign Milestone, View Milestones in Calendar View, Utilize Milestone Help, Edit a Milestone, Edit Title, Change Due Date, Edit description using the text edit box, Toggle Send Notification Email, Toggle Internal Use Only, Change Milestone Assignment, Delete Milestone, Clone a Milestone, Use Media Tab to manage/view media assets, View/Edit/Manage Blogs, Start a New Blog Post, Post a Comment to an Existing Blog, Add a New Category (Admin), Collapse and Expand Posts, Edit and Delete Posts, Access Archives, Accessing More Actions, Obtain Discussion Email Address, Save Discussion as Vcard, Print Discussion, Password Protect Discussion, Move Blog Post, Move to Another Folder, Move to Another Workspace (Admin), Delete Discussion, Change/Set Discussion Status, Change Tags, Tasks, Sort Tasks, Expand / Collapse Tasks, Select a Specific Task, Add & Review Comments, Mark a Task as Complete, Request Status Update, Delete Task, Edit Task, Edit Task Name, Assign Task to a Person or Persons, Assign/Remove a Due Date, Assign/Change/Deselect a Priority, Add a Comment, Edit/Delete existing comments, Select/Deselect "Notify via Email" option, Select/Deselect "Recurring" feature, Delete Task, Move a task to another list and/or workspace, Add Time Spent on Task, Add a Task, Enter a Descriptive Task Name, Assign a due date, Select one of the 4 Priority options, Select (or not) Recurring option, Assign task to user, Select/Deselect "Notify via Email" option, Use "Our Team" to view profiles for members that have access to the current workspace, View Another Members Profile, Edit Your Own Profile, Use Alphabetic Quick Links to view team members, Rearrange/Edit Columns (Admin), Add Members (Admin), Time, View Time Tracker Database, Add New Record, Run a Filtered Report, Export to CSV, Sort Data, View Record, Edit Record, Delete Record, Create a New Field, Edit/Delete/Rearrange Fields, Utilize Help With Time Tracking, Use "Company Directory" to view profiles for members not part of current workspace, View Another Members Profile, Edit Your Own Profile, Use Alphabetic Quick Links to view team members, Rearrange/Edit Columns (Admin), Add Members (Admin), View/Edit/Manage Forum, Start a New Forum Post, Post a Comment to an Existing Forum, Add a New Category (Admin), Collapse and Expand Forums, Edit and Delete Forums, Accessing More Actions, Obtain Discussion Email Address, Save Discussion as Vcard, Print Discussion, Password Protect Discussion, Move Discussion, Move to Another Folder, Move to Another Workspace (Admin), Delete Discussion, Change/Set Discussion Status, Change Tags, Perform Core Workspace Tasks, Edit CD-Native Documents, Edit standard (MS Word-like) document, Insert current date & time, Create new sub-document, Insert an Application Block, Insert a "Folders & Documents" Application Block, Insert a "Tag Clouds" Application Block, Insert a "Project Management" Application Block, Insert a Task List, Insert a Milestone, Display Overdue/Upcoming Activities, Insert the Project Status Report Block, Insert Project Properties, Insert a "Calendar" Application Block, Insert a "General Workspace Tools" Application Block, Insert "Workspace Members" Block, Insert a "Recent Activity" Block, Insert a "Search" Block, Insert "Most Popular Pages" Block, Insert "Announcements" Block, Insert "All Workspaces" Block, Insert a "Database" Application Block, Insert a "News Feeds & External Syndication Feeds" Application Block, Insert file/image, Insert file/image from outside of CD, Insert a file/image that already resides in CD, Insert a hyperlink, Insert an External Link, Insert an Internal Link, Use standard document editing features (i.e. font size, color, alignment, etc.), Toggle "Full Screen" Mode, Edit document using HTML, Save Document, Enter Document Title (New docs only), Select appropriate folder for document (New docs only), Select Document Status, Assign Tags, Toggle "Notify via Email" option, Add comments, Assign member participation, Add comment to document, Edit CD-Native Spreadsheet, Use standard document editing features (i.e. font size, color, alignment, etc.), Use standard spreadsheet features via the pull-down menus and icons, Toggle "Full Screen" Mode, Use "More Actions" functions, View Document Properties, Rename Spreadsheet, Move Spreadsheet, Delete Spredsheet, Copy Spreadsheet, Password Protect Document, Change/Set Document Status, Change Document Tags, Add comments to spreadsheet, Start a new discussion, Create a content-specific subject, Add text using standard text editing tools, Select a category, Assign a Discussion Status, Assign tag(s), Toggle the "Associate this Message with an Existing Milestone" option, Select/Deselect participants, Manage document subscriptions, Use document tags, Assign existing tag to document, Assign a new tag to document, Create a document list based on tag(s), Modify a document's tag(s), Subscribe to RSS Feed, Edit Nav Bar (Admin), "Media" Asset Management, Upload New File, Using File Directory Window, Using Drag and Drop Feature, Create new media folder, View / Download file, Delete file, Change sort criteria (category and ascending/descending), Conduct Directory Navigation / Management, Navigate by Bread Crumbs, Navigate through workspace directory structure, Create new directory folder, Enter an appropriate folder name, assign parent/child relationship of new folder, Toggle "Internal Use" option, Access Revision History, View a previous version, Compare current version to a previous one, Revert back to a previous version, Review "Back Links", Manage attached files, Check out/in a file, Replace an attached file, Rename an attached file, Change/Set file status, View/Add/Edit/Delete attached file comments, Review attached file history, Use file preview feature, Email file to others, Obtain email address for file comments

Access Account Settings via the "My Account" menu item

Updating your Profile, Change your login password, Edit your Contact Information, Edit your Support Forum Username, Upload a photo to your profile, Edit your IM/VOIP Profile, Personalize your User Preferences, Add/Edit comments in the "Notes/Comments" area of your profile

Set/Edit your Email & RSS Subscriptions

Review/Edit (as necessary) Central Desktop Billing

Review Affiliate Program data stream

CD Structure

Search

Basic, All, Current Workspace, Users, Tags, Help

Advanced, Content inclusion / exclusion, File Type(s), Tag(s), Comment Inclusion / Exclusion, Workspaces

Results (Basic/Advanced)

Main Navigation Bar (Blue Banner)

Help, Help Center, Resources, Video Tutorials, User Forum, Customer Network, Free Live Training, Implementation & Other Services, Contact Us, Network Information, Network and System Status, Data Security and Infrastructure, Tools / Plug Ins, Development, White Papers, Page Tabs, Help Topics, Getting Started, My Account, Dashboard, Administration, Web Meetings & Conference Calling, Contact Us, What's New, Video Tutorials, Feedback/Support, User Forum, New Features

Dashboard, My Dashboard, CD Sidebar, Banner Ads, Create a New Workspace (See same function under "Workspaces"), My Tasks, New node, Project Reports, Web Meetings, My Calendar, Activities, Upcoming Activities, Recent Activity Grouped by Workspace, All Recent Activity (list view)

Workspaces, New Workspace, 1. Workspace Type (Private / Public), Creating a Workspace, Workspace Name, Workspace URL, Workspace Description, Workspace Type, Allow External Members to Access This Workspace?, Enable SSL Security in this Workspace?, Default Member Permissions Settings, Enable Comments, Comment Sorting, Enable Rss & iCal Feeds in this Workspace?, Comment Format for Tasks, Use System Navigation, Allow Central Desktop Support Access to this Workspace?, Enable Public URL File Access?, Workspace Start Page, Discussion Mode, Enable Audit Log?, Hide/Archive Completed Tasks, Make this Workspace available as a Template in the Workspace Creation Wizard, Default Document Status Options, Existing Workspaces, Administrator Only, Settings, General Settings, Configuration Panel, Custom Tabs, Cloning, Style Templates, Project Properties, Colors, Members, Internal Members, External Members, Standard Users, Front Page / Home, Files & Discussions, Tasks, Calendar, Databases, Reports, Milestones, Media, Blog, Forum, Our Team, Time, Company Directory

Account Settings, Profile, Login Credentials (change password), Support Forum Username, Photo, User Preferences, IM/VOIP Profile, Contact Information, Notes/Comments, Email & RSS Subscriptions, Central Desktop Billing, Affiliate Program

Worm Hole

Blue Banner (with "The Lounge") -- How do we get something on the banner?

Links on CD Page footers

"Web Meetings" Under Dashboard

Review Document "Back Links" Tab in Version History