COMM391 Section 201 Phase 5

Get Started. It's Free
or sign up with your email address
Rocket clouds
COMM391 Section 201 Phase 5 by Mind Map: COMM391 Section 201 Phase 5

1. What if provider of cloud goes out of bankrupt?

1.1. Mitigation: Backup data on separate server

2. Telecommunication

3. Since MoveIt provides moving services which require the use of various sized fleet, a GPS system is a crucial technology that improves efficiencies of business processes. A GPS system allows the company to monitor the location of its vehicles in real time, providing information for the company and the customers on estimated arrival time of the movers, potential delays, traffic gridlocks and driver safety. It also allows the company to monitor employees driving records, therefore enforcing good driving habits and reducing insurance premiums. Additionally, Worksafe BC has a law mandating the protection and maintanence of employee’s working alone, therefore GPS allows MoveIt to comply with this law. Limitations consist of the privacy of employee information and employees objection to constantly being monitored by the company. Also, the accuracy of data generated by the GPS poses a limitation. The cost of saving the mass amounts of data needs to be taken into consideration.

4. workers everywhere can give real time updates that the company can access

5. Group 101

5.1. VanRealty

5.1.1. Cloud Computing

5.1.1.1. Cloud computing will allow data to be updated to all technologies or sources that the data can be seen. We collect data and feedback from our buying clients. So when they give feedback ie, through their mobile phones, the agents can view the data in real time and adjust accordingly. For example, if the customer says she really liked the location of a place and wanted to look at other properties in the area regardless of the number of bedrooms she originally preferred, an agent could then see if any other properties were available for viewing immediately following the customer feedback. We are able to respond quickly to our customer needs and make sure any change in preferences is carried over to all sources of the data so that we can continue catering more and more to their needs.

5.1.1.2. Limitations- security. Cloud computing can allow data and information to be interrupted during transmission by hackers and used in negative consequences. We must have tight security of our data and databases as the personal information is located in many different areas.

6. Choose a technology, e.g. mobile computing. Highlight the strengths and limitations of the technology for your company. Identify some ways you can mitigate these limitations.

7. Group 105

7.1. cloud computing

7.1.1. We need global reach to inform customers our product information but not to sell online products to them because it doesn't go with our value propostition

7.1.2. our website's purpose is personalization - customers get to see what other customers buy along with the same product. (we get to recommend recipes or other products that they may buy)

7.1.3. It enables a service that stores all our data and everyone can view it at the same time and update it.

7.1.4. Limitations: giving suppliers more information than we want them to know giving us a disadvantage.

7.1.4.1. Place barriers and restriction to what we share with suppliers

7.1.5. There could be formatting errors or misunderstandings with other users.

7.1.5.1. Implement a general format. Comments and communication can minimize misunderstandings

7.1.6. There could be loss of control with people updating all the time

7.1.6.1. Place restrictions in how many people are updating it and how much they're changing and adding

7.2. good foods canada

7.3. We also need mobile technology to let customers scan QR codes from their mobile phones

8. Group 106 - DataMed

8.1. Technology: Mobile Computing

8.1.1. To gain competitive advantage, DataMed aims to decrease emergency wait time while maintaining the same high quality service. A mobile app that can instantaneously connect patients at all hours of the day with DataMed's hospital wait time for emergencies will let patients know exactly how long they will need to wait for our medical institution using location aware services to identify where our patients are as well as provide them information for the options they can take.

8.1.1.1. Strengths

8.1.1.1.1. Location aware services identify where a person is and sends data based on their location

8.1.1.1.2. The app will be for all our current patients and there is the option for potential patients to log on as a guest

8.1.1.1.3. Online apps to deal with real world locations: revolutionary way to decentralize connections with customers

8.1.1.1.4. Decreases administrative work on our part by accessing patient's conditions before they even enter the hospital

8.1.1.1.5. "New Fad" concept allows us to attract new patients if we are the first to use it

8.1.1.1.6. Online apps allow us to make instant updates and is easy to maintain

8.1.1.1.7. Important emergency procedures are simplifed and the general public can easily access immediate feedback on their mobile phone in the event of an emergency on the road

8.1.1.2. Limitations

8.1.1.2.1. Patients may not wish to go through this intermediary and request immediate access to our staff

8.1.1.2.2. Communication barriers/errors may occur and cause misunderstanding

8.1.1.2.3. Will be difficult to use for elders who do not use technology

8.1.1.2.4. Can only be used by patients who have a smart phone

8.1.1.2.5. Will need more technology savvy employees to monitor, update and maintain the new technology

9. Group 107

9.1. City Workforce

9.1.1. Knowledge Management – When people apply with us and then work for a company, their experience in past work will be kept in the knowledge management system so that when they apply to another job we can keep track of the their performance and allows us to know the type of employee they are because we have their project experience from their past work. One limitation of this technology is that it could be hard to quantify the performance of their past work and also it could be hard to collect data and how can we transfer that into information and then into knowledge we can use. This system can be timely, especially when companies are looking for workers as soon as possible

10. Group 116

10.1. DataMed

10.1.1. Online database

10.1.1.1. S: Create easy to use and speedy delivery of information to patients at home as well as our staff

10.1.1.2. S: Instantaneous updates - when one person updates the system, everyone will be notified of changes. This eliminates need to always reprint any changes in patient data and reduces the chance that people will have old information sitting around.

10.1.1.3. Weakensses: Privacy issue. Client's privacy issue is extremely important, due to nature of information, as we are a medical clinic. To fix that, we will encrypt all data, and make sure we provide our clients with top-notch security services

10.1.1.4. Weakness: possiblity of systerm crashes that will affect our efficiency of service. But we could introduce a back up data server ( perhaps a cloud system) that will protect/store all our client information

11. Group 117

11.1. CityWorkforce

11.1.1. Mobile computing - Mobile computing will allow our workers to stay connected to our network without having to be in the office. This will allow them to review information about their schedule or current employment position at the job site or at home. To enable this we would have to develop a mobile app or a mobile friendly web site that workers could access over a mobile network. Both of these options would have development costs. Furthermore, this implementation would put more responsibility with the worker who could be considered a third party. There would be less checks and balances than if they had regular contact with our office. This could lead to issues that would give our company a bad reputation.

12. Group 118

12.1. MoveIT

12.1.1. Cloud Computing

12.1.1.1. Multiple people can access and edit the data

12.1.1.1.1. workers everywhere can give real time updates that the company can access

12.1.1.2. No risk of losing data as data is saved across multiple networkss

12.1.1.2.1. No fear of an executive computer malfunctioning and losing all the customer data

12.1.1.3. Easy to set up, with cheap costs

12.1.1.4. Possible security and privacy concerns, as multiple people can access the source

12.1.1.4.1. We have collected customer/employee data (ie. name, address, phone number, etc), so there is possible privacy issues if certain peopleare able to access the site

12.1.1.5. Requirement of constant internet connection to get the info

12.1.1.5.1. If there is a remote location that a worker has to deliver to (ie. Hope), there might be limited internet access, especially in the mountains

12.1.1.6. As it is in the early stages of development, there are limited features

12.1.1.6.1. possible not enough functionality for our needs

13. Group 119

13.1. Good Foods Canada

13.1.1. Online Database where Clients can access their past purchase patterns, sign up for fitness classes and cooking classes, purchase foods online, and gain points towards free foods.

13.1.1.1. Strengths: Simple to manage, easy to use, interactive and engaging for users, clearly tracks past purchase patterns, recommends grocery items and recipes, micro-marketing, promotes increased purchasing with food-reward point system

13.1.1.1.1. Limitations:With the past purchase patterns available for users, they could potentially cut spending, Recommending recipes could get difficult and convoluted, due to data overload system could be slow, and cost to create database would be large considering Good Foods is a smaller company

14. Group 120

14.1. CIty Workforce

14.1.1. ERP

14.1.1.1. Strengths: -ERP is efficient for integrating our information into a central database. -Since our company follows a structure and routine, this system allows us to stay to organized while maintaining an efficient database that can be centralized throughout all our locations. -All aspects of the process will be able to be centralized: for example, the accounting department, customer service, marketing, etc., can access and contribute.

14.1.1.1.1. Limitations: we will have to initially invest a high amount in order to implement it. -our company has LOTS of data (client names, capabilities, resumes), and updating it from different areas may slow down the process -differentiation: since we compete with other similar companies, we will need to implement another way to differentiate ourselves -if inputted information is false, it will take time and effort to fix, and there is a risk that everyone will follow this false information quickly -risk of system crashing

15. Group 115

15.1. Cloud Computing

15.1.1. Strengths

15.1.1.1. Provides easy access to agents and clients no matter their location or time of day - Can be accessed from any computer

15.1.1.1.1. Can be beneficial if we have numerous realtors dealing with the same client

15.1.1.2. Can be customized to our size: scalable (as we get bigger, we can scale it up easily)

15.1.1.3. Cost-effective

15.1.1.3.1. Centralizes data storage; avoid extra spending on hardware and software

15.1.1.3.2. No need for software licenses; much cheaper to implement compared to a in-house; on-premise solution

15.1.1.4. More sustainable in the long run of the business as data can be carried over through various internal and external technology upgrades

15.1.1.5. Companies can share resources (trends they notice in the real estate market, sales data, etc.) all in one place!

15.1.1.6. Takes pressure of I.T. staff

15.1.1.6.1. Up to cloud supplier to offer support; outages/issues are not the responsibility of our IT staff

15.1.1.6.2. I.T. staff can spend less time maintaining our files and resources and more time on other tasks, fundamental to our operations

15.1.1.7. Security of data

15.1.2. Limitations

15.1.2.1. Ownership issues: we don't have direct control over the storage and security of the data

15.1.2.1.1. Mitigation: Backing up data on separate server

15.1.2.2. Security of client information

15.1.2.2.1. Mitigation: Personal and confidential info (such as income, addresses, banking information) will be encrypted while stored in the cloud

15.1.2.3. Cost fluctuation: we pay when we need it (could be costly in temporary spikes in demand)

15.1.2.3.1. Mitigation: Watch cloud usage in first year so we can predict which months have highest demand, budget for these peak demands, and scale up and down to meet demand

15.1.2.3.2. Cheaper than having to upgrade our equipment and our servers just because we require more storage

15.1.2.4. Risk of losing connectivity to the Internet and therefore our resources

15.1.2.4.1. This is comparable to servers crashing temporarily. There are bound to be problems whether we store our info off site or on site

16. Group 113

16.1. Mobile Computing

16.1.1. As a real estate company, much of the business is performed on the go, meeting with clients and showing houses in places around the city. A mobile computing technology that allows agents to be connected to their office computer, company databases, and connect with clients will be beneficial. With all the time spent away from the office, agents will be able to stay connected to their clients and transactions no matter where they are.

16.1.1.1. Agents can keep up with new offers, counter offers, new listings, cancellations of meetings with clients (which can be a time saver), and connect with other VanRealty agents while on the go

16.1.1.2. The use of a tablet to show information to clients as opposed to printouts from the office may reduce costs in the long run, as well as the time required to print out sheets of information, and things like offer sheets, sales contracts, and legal documents.

16.1.2. Limitations that may arise include the security of the information that is being shared between the realtors that are sending and receiving information while they are working with clients in the field. A possible way to solve this problem may be to encrypt the data before being transferred.

16.1.3. Another limitation is the cost of mobile technology. It is clear that having a mobile phone to stay connected is worth the cost, but the costs arising from connecting company data and information from the office may not be worth it. Technology such as connecting to the MLS system on the go may not be worth the costs compared to the benefits of keeping up with new listings. These costs can be mitigated by doing an assessment of which information is useful to be available to a mobile device for the cost.

17. Group 112

17.1. ERP (enterprise resource planning): we can use this system as a quick way to stay organized. For example when an order is made through our online sales system or through our sales representative, it is inputted into our system, this data then goes to operations, account receivable, management team, partners (such as our cleaning services), and payrolls.

17.1.1. Limitations: high costs of implementation, lowers physical communication between people in the organization, if the initial data is input in the wrong way everyone gets the wrong data and this will take time to fix, another weakness is also a chance of the system crashing

17.1.2. Advantages: convenience, organization, speed, easy access, everyone gets the same information, organization will be more structured in terms of the roles that each department has to carry out to fulfill the job, the system is a lot quicker than doing things on paper and pen, also provides an integrated system for the overall company in terms of delivering trying to deliver the best service we can

18. Group 111

18.1. Cloud computing is a specific type of technology that we can see as a useful tool for our company: it allows all useful data to be stored in one central location

18.1.1. Advantages: It allows us to integrate our systems with our clients systems for advanced and improved operation (reduced time and costs, simplicity, better communication by all individuals within the organization)

18.1.2. Disadvantages: - Client's systems may not be fully compatible or willing to alter in order for compatibility to take place - Privacy issues due to all information from different entities being stored in one location that is monitored and controlled by a variety of entities (Who owns what information? Who is able to use ?

18.1.2.1. Mitigation of disadvantages: - Legal contracts with those that have access to information to not misuse or abuse any of the sensitive information - Track users uses and record what they do - Have information be labelled or marked on who is the original owner of it

19. Group 108

19.1. Good Foods Canada

19.1.1. DSS - Decision Support System, used in our campaign to promote Customer Relationship Management (CRM). We chose this system over MIS because we wish to automatically locate trends in consumer purchase history and generate personalized coupons whereas MIS is used towards more strategic planning for our company

19.1.1.1. Strength: DSS is fast and provides an easy way to generate personalized coupons for a medium-sized consumer pool, attracting our individual customers in a way that large generic food companies cannot (because they can only release discounts for the overall trend, not personalized coupons for individual consumers.

19.1.1.2. Weaknesses: The DSS system must be carefully created beforehand in order to avoid catastrophic "results" (i.e. Trends indicate that a customer likes to buy super-expensive mushrooms; we cannot afford to offer them discounts on such items). An oversight will lead to misprinted coupons which will in turn lead to catastrophic results (we cannot honor coupons that sell products below cost, for example).

19.1.1.3. Notes: To use this system we have to acquire a server to act as a database and then create the actual system to identify trends for consumers, and then link these trends to specific offers. The startup cost may be a factor particularly for our company because it is a small, locally-based firm. However, we can use the database to mitigate the costs of other implemented technologies such as cloud computing and general database servers for our online market.

20. Group 109

20.1. MoveIT

20.1.1. Technology: GPS

20.1.1.1. MoveIT is a start-up moving company, therefore a suitable technology for our company to use would be GPS.

20.1.1.1.1. Strengths: GPS provides information on estimated and approximate times to arrive at destinations and variations of possible routes so that the user can choose the most convenient and efficient route to carry out the day's schedule of moves. The technology also has a user-friendly interface and is relatively inexpensive.

20.1.1.1.2. Limitations: GPS systems may be limited in terms of unreliable time estimates or route calculations (may not give us the most efficient route). It is also limited in terms of transportation scheduling and storing large amounts of historical data.

21. Group 110

21.1. MoveIt - Since MoveIt provides moving services which require the use of various sized fleet, a GPS system is a crucial technology that improves efficiencies of business processes. A GPS system allows the company to monitor the location of its vehicles in real time, providing information for the company and the customers on estimated arrival time of the movers, potential delays, traffic gridlocks and driver safety. It also allows the company to monitor employees driving records, therefore enforcing good driving habits and reducing insurance premiums. Additionally, Worksafe BC has a law mandating the protection and maintanence of employee’s working alone, therefore GPS allows MoveIt to comply with this law. Limitations consist of the privacy of employee information and employees objection to constantly being monitored by the company. Also, the accuracy of data generated by the GPS poses a limitation. The cost of saving the mass amounts of data needs to be taken into consideration.

21.2. MoveIt

22. Group 104

23. Group 103

23.1. Good Foods Technology: Collaborative Filtering Advantages & Strengths: -Educate customers about variations of foods and recipes -Increase sales -Increase switching costs -Convenient for customers -Personalization -Integrate into re-ordering system & online check-out Limitations: -Hard to locate family profile when buying for families -Hard to integrate into physical store, but can use phone application -May give wrong recommendations (recipes and foods) -Need to take into consideration of seasonal availability of foods. To overcome this, the filtering system will need to be able to filter the trends in the seasonal market.

24. Group 102

24.1. Telecommunication allows VanRealty to share critical data of our properties (ie. prices, location) with our foreign clients overseas in form of an online website. Since our target market is based of Chinese immigrants who may not have landed in Vancouver yet but are interested in purchasing properties prior to their landing. An online system provides clients with real time data despite their location of origin. The speed of data transfer between VanRealty agents and clients will be enhanced as any update or change in properties in the market (ie. prices, number of offers) can be transmitted to all clients.

24.1.1. Limitations: If online system "breaks down", the communication link between realtors and clients is hindered. The backup process is more costly because more data needs to be backed up. If the server of the website fall we may experience loss of potential income.

24.2. VanRealty: Telecommunication

25. New node