Effective communication

1. Chosing the right channel

1.1. The sensitivity and emotional content of the subject.

1.2. The reciever's preferences

1.3. Time constraints

1.4. The need to ask and answer the question

2. Receiving and interpreting a massage

2.1. Look at the person

2.2. Pay attention to his or her body language

2.3. Avoid distractions

2.4. Nod and smile to acknowledge points

2.5. Occasionally think back about what the person has said

2.6. Allow the person to speak, without thinking about what you'll say next

2.7. Don't interrupt

3. Planing your massage

3.1. understand your objective

3.2. understand your audience

3.3. plan what you want to say, and how you send the massage

3.4. seek feedback on how your massage was received

4. Creating a clear, well-crafted massage

4.1. chose excatly word you want to say

4.2. anticipate the other's person reaction

4.3. chose suitable words and body language