1. Discussion Question: Will the technology you plan to implement in your company change the way employees do their work? How?
2. Group 411
2.1. Yes it will. We plan to connect listings on MLS therefore the proper training will be necessary for our employees to take on in order to learn how to process MLS effectively
2.1.1. In order to do so they will need to know how to input data correctly, the format MLS uses etc.
2.1.2. Employees will also need to work with our international buyer database to sort through suitable buyers and follow up with them
2.2. We also will be creating mobile apps that can help employees (agents) to sell housings effectively and sufficiently as the mobile apps will notify every employee once a house in open for showings or an apartment has been sold etc...
2.2.1. Employees will need to learn and adapt to this new technology to make full use of it. ie. Instead of having to phone or browse through a website to check for new listings, which is time consuming, they should automatically open the app which will contain all the information they need.
3. Group 412
3.1. Data Collection
3.1.1. A decision support system that uses collected data on customer preference on risk intake and stock preferences will help our financial advisors make better and more accurate investment suggestions for stock options.
3.2. Customer Service
3.2.1. We will be implementing an interactive interface using Knowledge Management of employee's experiences with customers and how they resolved certain conflicts or answer customer needs, so that other employees can access this information for insight on customer dealings of their own and make suggestions for future customer problems.
4. Group 413
4.1. Yes, by implementing the EMR (Electronic Medical Records) system, employees will need to change the way they do their work in the following ways:
4.1.1. Input/update/filter medical records through a secure network
4.1.1.1. More secure storage of the files since it provides the best industry firewall, anti-virus against external threats from the public and internal threats from the local area networks (LANs)
4.1.1.2. Highly private since it does not travel through the public Internet and separate from other medical clinics that also use EMR
4.1.2. Reading information when meeting with a client will be easier as they will not have to flip through 10-30 page files with unrelated information
4.1.3. Less manual labour since faster prescription writing, referrals, recalls, and filling files
4.1.4. Can see all the information in a standardized & categorical format
4.1.5. Employees get automatic reminders to send clients information pertaining check-up schedules and other scheduled recommendations (making the whole process more efficient)
4.1.6. Reduce work to generate end-of-day/annual reports (aggregate) with visual charts since it can be pulled directly from the EMR
4.1.7. Reduce having to repeat activities due to lost information, as they are all recorded to one uniform database
4.1.8. Receive records from previous clinics through the provincial health care system so doctors only need to access one system for patients’ complete and reliable medical information
4.1.9. Easier access to files in different departments of the clinic if referred
5. Group 414
5.1. RFID
5.1.1. Our technology will change a few roles of employees. Firstly the RFID system for tracking the bulk food shipments will emphasise digital integration of the logistics department. Members of that department will have to familiarize themselves with the new method. After an initial learning curve the department will see increased inventory tracking efficiencies. A smaller work force may also be a result from the increased efficiencies. Secondly the ability to pre order food from our online based system will require an additional workforce. However some of this demand could possibly be supplemented by idle workers.
6. Group 417
6.1. MoveIT
6.1.1. yes
6.1.1.1. Employees no longer have to go through all the paperwork in finding the customer information and changing the booking details
6.1.1.1.1. This will increase efficiency in handling customer information, which will decrease the work load for the employee
6.1.1.1.2. More time can be spent doing other things, such as marketing and customer service
6.1.1.1.3. There may need to be another job created for IT functions, as there may be problems that occur with the IT systems which need upkeeping
6.1.1.1.4. Employees must be trained to handle the new systems
6.1.1.1.5. 2 or more departments are able to access the same files at the same time, as the information is now stored in a computer database, as opposed to paper files
6.1.2. New node
7. Group 415
7.1. CITY WORKFORCE
7.1.1. Yes- it will make every level of usage much more efficient. It will allow real time decision making, save cost by having a paperless system, work from home will be available, consistent training programs to stay current with the technology therefore increasing employee satisfaction. Some more benefits to our employees using this technology would be; minimizing pure data entry (converted to computer work), better communication between levels of management and employees, automated initial screening process to avoid un—qualified applicants within the database.
8. Group 416
9. Group 418
9.1. Mobile Computing and Good Foods
9.1.1. Employees will have to focus more on efficient use of portable technology and develop efficiency with the software and devices. Shifting more of the mental labour from mind to machine.
9.1.1.1. Therefore, it will enable employees to have a more efficient work schedule.
9.1.2. The application of the new technology will require less work because there is automatic updates (employees will not need to update the data).
9.1.3. With technology making it more efficient, employees can focus more on providing friendly and knowledgeable customer service
9.1.3.1. Employees can work on personalizing the customer service when working with an individual customer because they have all the customers information handy in the database
9.1.4. There will be a reduction in conflicts in terms of communication between levels of management due to the accessibility and storage of data.
10. Group 419
10.1. Document Management System
10.1.1. YES
10.1.1.1. Time efficiency in getting documents known to the group
10.1.1.1.1. This will take time as adaptation to this system may be difficult because of the new technologies however, once understood it will be less time consuming to look for specific key words on employees
10.1.1.2. Accessible to all with a central database
10.1.1.2.1. With accessibility there will less need to move around the work space in looking for information
10.1.1.3. Consumes less physical space as paper documents are not needed, leaving more room for employees to go about their work with a more friendly atmosphere
10.1.1.4. Less time spent on personal attention to clients but more towards online/ electronic database
10.1.1.4.1. This leads to inputing data, matching information, and more time spent on a quality match
10.1.1.5. Steps:
10.1.1.5.1. Step 1: Acquire the DMS System Step 2: Get familiar with the system Step 3: Integration of current paper based documents with the technology at hand Step 4: Develop quality matches with data mining in conjunction with the DMS system for further efficiency Step 5: Conclude with response data that is given to provide match to client
10.1.1.6. Overall: this will provide further efficiency so that people can spend less time scurrying for paper documents as looking up key definitions and qualities is easier, quicker, and user friendly
11. Group 420
11.1. Good Foods
11.1.1. Yes
11.1.1.1. Employees spend less time doing inventory
11.1.1.1.1. Employees can concentrate on helping customers
11.1.1.2. Employees will be more organized and will better understand where things go
11.1.1.3. Many employees have access to it and can easily search and filter data
11.1.1.3.1. Avoid double counting by checking if inventory counts have been done already
11.1.1.4. Keeps an accurate historical record
11.1.1.4.1. Employees can see if a product is being over or understocked and can adjust future orders accordingly
11.1.1.5. Changes in inventory levels are traceable to the employee that performed them holding the employee accountable
11.1.1.5.1. Employees will provide more accurate inventory counts
11.1.1.6. Track inventory costs
11.1.1.6.1. Easier to keep track of budget
11.1.1.7. Restock warnings warn employees when a product is low in stock via email
11.1.1.7.1. Avoids under-stocking products which leads to customer dissatisfaction which the employees usually deal with
11.1.1.8. Makes ordering easier for employees
11.1.1.8.1. Less stress for employees
12. input data
12.1. easier to assign tasks to movers (database program do that for us)
13. Group 401
13.1. Yes
13.1.1. RFID
13.1.1.1. Reduce time spent on inventory check
13.1.1.1.1. New node
13.1.1.2. Increase the efficiency of inventory checks
13.1.1.3. Reduce the time spent filling out order forms, and determining quantities of products to order
13.1.1.4. Increase sales by up to 30% by having products on shelf rather than out of stock, or in back stock
13.1.1.5. Reduces time spent running back and forth from backstock to shelves, by creating a comprehensive list of what needs to be restocked and in which quantities
13.1.1.6. Reduces the time spent unloading with suppliers. Able to quickly determine which products have been delivered to store, rather than having to hand count each product bin.
13.1.1.7. Ensures that each product is at the right price, so that the need for price checks is elminated, leaving employees with more time to aid customers in a positive, proactive manner
13.1.1.8. The overarching theme in implementing the RFID tags is so that employees spend their time with customers in a PROACTIVE manner, helping customers with purchasing decisions, giving feedback, engaging in positive customer relations, rather than REACTING to customer complaints or questions, or spending time with menial tasks in the back room rather than on the sales floor
13.1.1.9. Check out process will be faster rather than the traditional method of scanning each individual item, improving check out lines, and requiring less checkout employees
13.1.1.10. Able to efficiently find all products in the store, without the hastle of searching throughout the aisles.
13.2. Website
13.2.1. Opens up channel of conversation between employees and customers that was previously not available
13.2.1.1. New node
13.2.2. Employees may need to have a base form of technological intelligence, such as the ability to log onto the webite in case a customer needs help with this feature
13.2.3. New node
13.3. Good- comprehensive and detail, for the RFID, since you've got so many items, it would be better if you arrange them by such categories, like reducing time or increase sales.
14. Group 402
14.1. MoveIT
14.1.1. Yes. Cloud Computing
14.1.1.1. Employee spend less time on filing/logging customer information since they're stored online (on online customer accounts)
14.1.1.1.1. Employee start to pay more attention on delivery of goods and focus more on the company promise of on-time delivery
14.1.1.2. Employees may have more time and a new outlook in their role in terms of analyzing customer information and subsequently interacting with its customers
14.1.1.2.1. establish a good platform for the communication between customer and company
14.1.1.3. Easy and more convenient for employees to find one particular customer's information
14.1.1.3.1. save time to search the specific customer information instead of looking on the paper by page and page
14.1.1.4. Managers can update the company information relatively easier. No reliance on the obsolete paper-based system.
14.1.1.4.1. spend time and cost more efficeny
14.1.1.5. Employees are likely to work in groups when handling customer estimate forms/orders, and so when it comes to "file-sharing" (online), cloud computing services similar to dropbox or google docs make it quick and easy for staff to execute daily operations.
14.1.1.6. Employees would prefer access to their files through many different mediums (Work/Home computer, iPhone, iPad etc) from any place. Cloud Computing enables and allows for that to take place for employees.
14.1.1.6.1. Such a provision can go a long way to motivate and drive employees to work more efficiently and productively since such convenience could not have been achieved through a paper-based system
14.2. Good I like your analysis which is very comprehensive for it concerned not only managers and employees
15. Group 404
15.1. missing
16. Group 403
16.1. Yes it will change the way employees interact, especially between different departments since the structure of the company would have to be modified in order to accomodate the ERP system
16.1.1. Weak More details should be added.
17. Group 405
17.1. Yes
17.1.1. Video Conferencing
17.1.1.1. Incorporating video technology will change the way clients are interviewed
17.1.1.1.1. Different interview process
17.1.1.2. Time efficient and Cost effective
17.1.1.2.1. No need to adjust to time zone differences
17.1.1.2.2. Potential employees can conduct the first phase of interview from the comfort of their home
17.1.1.3. Workers can use the time used previously to conduct interviews to do other tasks for City Workforce
17.2. Adequate Your points are somewhat too obvious, it would be better if you explore something deeper. Besides, I don't know why video conferencing do not need to adjust to time zone differences.
18. Group 407
18.1. Mobile E-Commerce
18.1.1. Inbound Logistics
18.1.1.1. Our mobile e-commerce technology will make it easier for our employees to keep track of inventory. When foods are ordered through a mobile phone, that data is tracked into a database, and it no longer needs to be counted by hand. This is less manual labour, and can save costs for keeping track of items and expiration.
18.1.2. Outbound Logistics
18.1.2.1. Customers can purchase from home, so now employees would be filling different needs, such as delivery.
18.1.3. Marketing and Sales / Customer Service
18.1.3.1. Employees will be able to provide better customer service through the mobile e-commerce technology. They will be able to better understand customer needs and wants by tracking their purchase history and patterns.
18.2. Adequate- your points are too general, more detail and deeper things should be developed.
19. Group 406
19.1. City Workforce
19.1.1. We chose to implement a recommendation filter system that will match qualified job seekers to specific job postings. This requires our current employees to first become educated on how the technology works and how it will assist them in their daily routines. Essentially, their entire work responsibility will be transferred over to the recommendation agent. They will no longer need to manually look through numerous files and information to complete one job matching. This new recommendation agent will save the employees a lot of time and effort, and will also provide higher accuracy. Overall, this is much more efficient for the firm as a whole as it will remove human error and add to the value proposition of City Workforce providing the fast job matching.
19.1.2. Due to the employee’s old job description becoming obsolete with this technology, some individuals may need to be relocated to other divisions within the firm. The introduction of new technology would require additional personnel to maintain it, and this would simply be a reallocation of labour within the agency. New jobs would be created, and more employees would be needed in the technical side of the company, and thus current employees who follow the traditional method of job matching do not face a real threat of layoffs. There should be little reason for them to resist adjusting to and learning the new technology.
19.2. Adequate Your explanation is very detail, it would be better if you make your answer more structural.
20. Group 408
20.1. Yes: all employees will be required to operate with the new digital database.
20.1.1. search data
20.1.2. understand capabilities and limitations of new technology
20.2. some work will be done for them i.e some functions replaced with digital media.
20.2.1. increased efficiency: employees no longer have to go through the paper-based files
20.2.1.1. ex. online booking service
20.2.1.2. scheduling operations
20.2.1.2.1. work schedule
20.2.1.2.2. truck assignments
20.2.1.3. better routes for drivers
20.3. Weak+ Your explanation wil be better if you add more details and description to each of the category you've made.
21. Group 409
21.1. DataMed
21.1.1. Yes, these technologies will change the way employees do their work
21.1.1.1. Electronic Medical Records
21.1.1.1.1. Yes, doctors will be inputting information and and accessing medical records electronically. This is considerably different from the current paper record system.
21.1.1.1.2. Doctors will be typing rather than writing down information.
21.1.1.1.3. Records will be accessed by the push of a button rather than sifting through physical files.
21.1.1.1.4. Staff will not have to worry about sharing physical files, or the worry about misplacing or misfiling a file. Instead, files will be accessible by all staff where necessary through the electronic record system.
21.1.1.2. Online Appointment Bookings
21.1.1.2.1. Receptionists will receive fewer phone calls regarding appointment bookings and will not have to make phone calls will have more time for other tasks
21.1.1.2.2. The system could reduce the number of no shows and cancellations, which makes it more convenient for the employees to predict and become more organize with the daily appointments.
21.1.1.2.3. The managers can easily analyze the procedures and performance by keeping the record of patients check in and check out time. Therefore makes it more time saving for the employees by not having to recollect these information when needed.
21.1.1.2.4. The system also monitors performance of each physicians. This could provide more motivation for physicians to keep up the quality performances and they would feel the need to do better as they do not wish to be replace by poor performances.
21.2. New node
22. Group 410
22.1. Social Media
22.1.1. Yes
22.1.1.1. Customers and employees will both be able to use social networking for their needs
22.1.1.1.1. Customers: find listings
22.1.1.1.2. VanRealty: find customers
22.1.1.2. Employees can add specific customers as connections and network with them to provide specific buying information to the customers
22.1.1.2.1. Adequate , Your answer will be better if you develop some categories and map your detail description into certain category, now some of your points overlap, like the first one and the fourth one.
22.1.1.3. this facilitates faster and easier information spread
22.1.1.4. It will be easier to connect customers because the online services support hyperlinking listings, and it would be a match between networking and database services
22.1.2. Problems with employees
22.1.2.1. Social media may be difficult to adapt to for the older demographic and the older employees
22.1.3. New node