Phase 6 Mindmap

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Phase 6 Mindmap by Mind Map: Phase 6 Mindmap

1. input data

1.1. easier to assign tasks to movers (database program do that for us)

2. Group 401

2.1. Yes

2.1.1. RFID

2.1.1.1. Reduce time spent on inventory check

2.1.1.1.1. New node

2.1.1.2. Increase the efficiency of inventory checks

2.1.1.3. Reduce the time spent filling out order forms, and determining quantities of products to order

2.1.1.4. Increase sales by up to 30% by having products on shelf rather than out of stock, or in back stock

2.1.1.5. Reduces time spent running back and forth from backstock to shelves, by creating a comprehensive list of what needs to be restocked and in which quantities

2.1.1.6. Reduces the time spent unloading with suppliers. Able to quickly determine which products have been delivered to store, rather than having to hand count each product bin.

2.1.1.7. Ensures that each product is at the right price, so that the need for price checks is elminated, leaving employees with more time to aid customers in a positive, proactive manner

2.1.1.8. The overarching theme in implementing the RFID tags is so that employees spend their time with customers in a PROACTIVE manner, helping customers with purchasing decisions, giving feedback, engaging in positive customer relations, rather than REACTING to customer complaints or questions, or spending time with menial tasks in the back room rather than on the sales floor

2.1.1.9. Check out process will be faster rather than the traditional method of scanning each individual item, improving check out lines, and requiring less checkout employees

2.1.1.10. Able to efficiently find all products in the store, without the hastle of searching throughout the aisles.

2.2. Website

2.2.1. Opens up channel of conversation between employees and customers that was previously not available

2.2.1.1. New node

2.2.2. Employees may need to have a base form of technological intelligence, such as the ability to log onto the webite in case a customer needs help with this feature

2.2.3. New node

2.3. Good- comprehensive and detail, for the RFID, since you've got so many items, it would be better if you arrange them by such categories, like reducing time or increase sales.

3. Discussion Question: Will the technology you plan to implement in your company change the way employees do their work? How?

4. Group 405

4.1. Yes

4.1.1. Video Conferencing

4.1.1.1. Incorporating video technology will change the way clients are interviewed

4.1.1.1.1. Different interview process

4.1.1.2. Time efficient and Cost effective

4.1.1.2.1. No need to adjust to time zone differences

4.1.1.2.2. Potential employees can conduct the first phase of interview from the comfort of their home

4.1.1.3. Workers can use the time used previously to conduct interviews to do other tasks for City Workforce

4.2. Adequate Your points are somewhat too obvious, it would be better if you explore something deeper. Besides, I don't know why video conferencing do not need to adjust to time zone differences.

5. Group 406

5.1. City Workforce

5.1.1. We chose to implement a recommendation filter system that will match qualified job seekers to specific job postings. This requires our current employees to first become educated on how the technology works and how it will assist them in their daily routines. Essentially, their entire work responsibility will be transferred over to the recommendation agent. They will no longer need to manually look through numerous files and information to complete one job matching. This new recommendation agent will save the employees a lot of time and effort, and will also provide higher accuracy. Overall, this is much more efficient for the firm as a whole as it will remove human error and add to the value proposition of City Workforce providing the fast job matching.

5.1.2. Due to the employee’s old job description becoming obsolete with this technology, some individuals may need to be relocated to other divisions within the firm. The introduction of new technology would require additional personnel to maintain it, and this would simply be a reallocation of labour within the agency. New jobs would be created, and more employees would be needed in the technical side of the company, and thus current employees who follow the traditional method of job matching do not face a real threat of layoffs. There should be little reason for them to resist adjusting to and learning the new technology.

5.2. Adequate Your explanation is very detail, it would be better if you make your answer more structural.

6. Group 407

6.1. Mobile E-Commerce

6.1.1. Inbound Logistics

6.1.1.1. Our mobile e-commerce technology will make it easier for our employees to keep track of inventory. When foods are ordered through a mobile phone, that data is tracked into a database, and it no longer needs to be counted by hand. This is less manual labour, and can save costs for keeping track of items and expiration.

6.1.2. Outbound Logistics

6.1.2.1. Customers can purchase from home, so now employees would be filling different needs, such as delivery.

6.1.3. Marketing and Sales / Customer Service

6.1.3.1. Employees will be able to provide better customer service through the mobile e-commerce technology. They will be able to better understand customer needs and wants by tracking their purchase history and patterns.

6.2. Adequate- your points are too general, more detail and deeper things should be developed.

7. Group 416

8. Group 417

8.1. MoveIT

8.1.1. yes

8.1.1.1. Employees no longer have to go through all the paperwork in finding the customer information and changing the booking details

8.1.1.1.1. This will increase efficiency in handling customer information, which will decrease the work load for the employee

8.1.1.1.2. More time can be spent doing other things, such as marketing and customer service

8.1.1.1.3. There may need to be another job created for IT functions, as there may be problems that occur with the IT systems which need upkeeping

8.1.1.1.4. Employees must be trained to handle the new systems

8.1.1.1.5. 2 or more departments are able to access the same files at the same time, as the information is now stored in a computer database, as opposed to paper files

8.1.2. New node

9. Group 418

9.1. Mobile Computing and Good Foods

9.1.1. Employees will have to focus more on efficient use of portable technology and develop efficiency with the software and devices. Shifting more of the mental labour from mind to machine.

9.1.1.1. Therefore, it will enable employees to have a more efficient work schedule.

9.1.2. The application of the new technology will require less work because there is automatic updates (employees will not need to update the data).

9.1.3. With technology making it more efficient, employees can focus more on providing friendly and knowledgeable customer service

9.1.3.1. Employees can work on personalizing the customer service when working with an individual customer because they have all the customers information handy in the database

9.1.4. There will be a reduction in conflicts in terms of communication between levels of management due to the accessibility and storage of data.

10. Group 419

10.1. Document Management System

10.1.1. YES

10.1.1.1. Time efficiency in getting documents known to the group

10.1.1.1.1. This will take time as adaptation to this system may be difficult because of the new technologies however, once understood it will be less time consuming to look for specific key words on employees

10.1.1.2. Accessible to all with a central database

10.1.1.2.1. With accessibility there will less need to move around the work space in looking for information

10.1.1.3. Consumes less physical space as paper documents are not needed, leaving more room for employees to go about their work with a more friendly atmosphere

10.1.1.4. Less time spent on personal attention to clients but more towards online/ electronic database

10.1.1.4.1. This leads to inputing data, matching information, and more time spent on a quality match

10.1.1.5. Steps:

10.1.1.5.1. Step 1: Acquire the DMS System Step 2: Get familiar with the system Step 3: Integration of current paper based documents with the technology at hand Step 4: Develop quality matches with data mining in conjunction with the DMS system for further efficiency Step 5: Conclude with response data that is given to provide match to client

10.1.1.6. Overall: this will provide further efficiency so that people can spend less time scurrying for paper documents as looking up key definitions and qualities is easier, quicker, and user friendly

11. Group 420

11.1. Good Foods

11.1.1. Yes

11.1.1.1. Employees spend less time doing inventory

11.1.1.1.1. Employees can concentrate on helping customers

11.1.1.2. Employees will be more organized and will better understand where things go

11.1.1.3. Many employees have access to it and can easily search and filter data

11.1.1.3.1. Avoid double counting by checking if inventory counts have been done already

11.1.1.4. Keeps an accurate historical record

11.1.1.4.1. Employees can see if a product is being over or understocked and can adjust future orders accordingly

11.1.1.5. Changes in inventory levels are traceable to the employee that performed them holding the employee accountable

11.1.1.5.1. Employees will provide more accurate inventory counts

11.1.1.6. Track inventory costs

11.1.1.6.1. Easier to keep track of budget

11.1.1.7. Restock warnings warn employees when a product is low in stock via email

11.1.1.7.1. Avoids under-stocking products which leads to customer dissatisfaction which the employees usually deal with

11.1.1.8. Makes ordering easier for employees

11.1.1.8.1. Less stress for employees

12. Group 415

12.1. CITY WORKFORCE

12.1.1. Yes- it will make every level of usage much more efficient. It will allow real time decision making, save cost by having a paperless system, work from home will be available, consistent training programs to stay current with the technology therefore increasing employee satisfaction. Some more benefits to our employees using this technology would be; minimizing pure data entry (converted to computer work), better communication between levels of management and employees, automated initial screening process to avoid un—qualified applicants within the database.

13. Group 414

13.1. RFID

13.1.1. Our technology will change a few roles of employees. Firstly the RFID system for tracking the bulk food shipments will emphasise digital integration of the logistics department. Members of that department will have to familiarize themselves with the new method. After an initial learning curve the department will see increased inventory tracking efficiencies. A smaller work force may also be a result from the increased efficiencies. Secondly the ability to pre order food from our online based system will require an additional workforce. However some of this demand could possibly be supplemented by idle workers.

14. Group 413

14.1. Yes, by implementing the EMR (Electronic Medical Records) system, employees will need to change the way they do their work in the following ways:

14.1.1. Input/update/filter medical records through a secure network

14.1.1.1. More secure storage of the files since it provides the best industry firewall, anti-virus against external threats from the public and internal threats from the local area networks (LANs)

14.1.1.2. Highly private since it does not travel through the public Internet and separate from other medical clinics that also use EMR

14.1.2. Reading information when meeting with a client will be easier as they will not have to flip through 10-30 page files with unrelated information

14.1.3. Less manual labour since faster prescription writing, referrals, recalls, and filling files

14.1.4. Can see all the information in a standardized & categorical format

14.1.5. Employees get automatic reminders to send clients information pertaining check-up schedules and other scheduled recommendations (making the whole process more efficient)

14.1.6. Reduce work to generate end-of-day/annual reports (aggregate) with visual charts since it can be pulled directly from the EMR

14.1.7. Reduce having to repeat activities due to lost information, as they are all recorded to one uniform database

14.1.8. Receive records from previous clinics through the provincial health care system so doctors only need to access one system for patients’ complete and reliable medical information

14.1.9. Easier access to files in different departments of the clinic if referred

15. Group 412

15.1. Data Collection

15.1.1. A decision support system that uses collected data on customer preference on risk intake and stock preferences will help our financial advisors make better and more accurate investment suggestions for stock options.

15.2. Customer Service

15.2.1. We will be implementing an interactive interface using Knowledge Management of employee's experiences with customers and how they resolved certain conflicts or answer customer needs, so that other employees can access this information for insight on customer dealings of their own and make suggestions for future customer problems.

16. Group 411

16.1. Yes it will. We plan to connect listings on MLS therefore the proper training will be necessary for our employees to take on in order to learn how to process MLS effectively

16.1.1. In order to do so they will need to know how to input data correctly, the format MLS uses etc.

16.1.2. Employees will also need to work with our international buyer database to sort through suitable buyers and follow up with them

16.2. We also will be creating mobile apps that can help employees (agents) to sell housings effectively and sufficiently as the mobile apps will notify every employee once a house in open for showings or an apartment has been sold etc...

16.2.1. Employees will need to learn and adapt to this new technology to make full use of it. ie. Instead of having to phone or browse through a website to check for new listings, which is time consuming, they should automatically open the app which will contain all the information they need.

17. Group 408

17.1. Yes: all employees will be required to operate with the new digital database.

17.1.1. search data

17.1.2. understand capabilities and limitations of new technology

17.2. some work will be done for them i.e some functions replaced with digital media.

17.2.1. increased efficiency: employees no longer have to go through the paper-based files

17.2.1.1. ex. online booking service

17.2.1.2. scheduling operations

17.2.1.2.1. work schedule

17.2.1.2.2. truck assignments

17.2.1.3. better routes for drivers

17.3. Weak+ Your explanation wil be better if you add more details and description to each of the category you've made.

18. Group 409

18.1. DataMed

18.1.1. Yes, these technologies will change the way employees do their work

18.1.1.1. Electronic Medical Records

18.1.1.1.1. Yes, doctors will be inputting information and and accessing medical records electronically. This is considerably different from the current paper record system.

18.1.1.1.2. Doctors will be typing rather than writing down information.

18.1.1.1.3. Records will be accessed by the push of a button rather than sifting through physical files.

18.1.1.1.4. Staff will not have to worry about sharing physical files, or the worry about misplacing or misfiling a file. Instead, files will be accessible by all staff where necessary through the electronic record system.

18.1.1.2. Online Appointment Bookings

18.1.1.2.1. Receptionists will receive fewer phone calls regarding appointment bookings and will not have to make phone calls will have more time for other tasks

18.1.1.2.2. The system could reduce the number of no shows and cancellations, which makes it more convenient for the employees to predict and become more organize with the daily appointments.

18.1.1.2.3. The managers can easily analyze the procedures and performance by keeping the record of patients check in and check out time. Therefore makes it more time saving for the employees by not having to recollect these information when needed.

18.1.1.2.4. The system also monitors performance of each physicians. This could provide more motivation for physicians to keep up the quality performances and they would feel the need to do better as they do not wish to be replace by poor performances.

18.2. New node

19. Group 404

19.1. missing

20. Group 403

20.1. Yes it will change the way employees interact, especially between different departments since the structure of the company would have to be modified in order to accomodate the ERP system

20.1.1. Weak More details should be added.

21. Group 402

21.1. MoveIT

21.1.1. Yes. Cloud Computing

21.1.1.1. Employee spend less time on filing/logging customer information since they're stored online (on online customer accounts)

21.1.1.1.1. Employee start to pay more attention on delivery of goods and focus more on the company promise of on-time delivery

21.1.1.2. Employees may have more time and a new outlook in their role in terms of analyzing customer information and subsequently interacting with its customers

21.1.1.2.1. establish a good platform for the communication between customer and company

21.1.1.3. Easy and more convenient for employees to find one particular customer's information

21.1.1.3.1. save time to search the specific customer information instead of looking on the paper by page and page

21.1.1.4. Managers can update the company information relatively easier. No reliance on the obsolete paper-based system.

21.1.1.4.1. spend time and cost more efficeny

21.1.1.5. Employees are likely to work in groups when handling customer estimate forms/orders, and so when it comes to "file-sharing" (online), cloud computing services similar to dropbox or google docs make it quick and easy for staff to execute daily operations.

21.1.1.6. Employees would prefer access to their files through many different mediums (Work/Home computer, iPhone, iPad etc) from any place. Cloud Computing enables and allows for that to take place for employees.

21.1.1.6.1. Such a provision can go a long way to motivate and drive employees to work more efficiently and productively since such convenience could not have been achieved through a paper-based system

21.2. Good I like your analysis which is very comprehensive for it concerned not only managers and employees

22. Group 410

22.1. Social Media

22.1.1. Yes

22.1.1.1. Customers and employees will both be able to use social networking for their needs

22.1.1.1.1. Customers: find listings

22.1.1.1.2. VanRealty: find customers

22.1.1.2. Employees can add specific customers as connections and network with them to provide specific buying information to the customers

22.1.1.2.1. Adequate , Your answer will be better if you develop some categories and map your detail description into certain category, now some of your points overlap, like the first one and the fourth one.

22.1.1.3. this facilitates faster and easier information spread

22.1.1.4. It will be easier to connect customers because the online services support hyperlinking listings, and it would be a match between networking and database services

22.1.2. Problems with employees

22.1.2.1. Social media may be difficult to adapt to for the older demographic and the older employees

22.1.3. New node

23. New node

24. New node

25. (:

25.1. but why not