1. What is Business Communication & Why Do You Need It?
1.1. Business communication is the process of sharing information between people within and outside a company.
1.2. The importance of business communication also lies in:
1.2.1. Presenting options/new business ideas
1.2.2. Making plans and proposals (business writing)
1.2.3. Executing decisions
1.2.4. Sending and fulfilling orders
1.2.5. Reaching agreements
1.2.6. Successful selling
1.2.7. Effective meetings
2. Methods of Business Communication
2.1. When business communication actually happens, it’s eithe
2.1.1. verbal
2.1.2. written
2.1.3. in person/face-to-face
2.1.4. remotely
2.1.5. methods of business communication applicable to some or all of the above scenarios:
2.1.5.1. Web-based communication
2.1.5.2. Telephone meetings
2.1.5.3. Video conferencing
2.1.5.4. Face-to-face meetings
2.1.5.5. Reports and official documents
2.1.5.6. Presentations
2.1.5.7. Forum boards and FAQs
2.1.5.8. Surveys
2.1.5.9. Customer management activities
3. Problems That Effective Business Communication Can Solve
3.1. Email overload and lack of everyday productivity and clarity
3.2. Horizontal and vertical communication silos
3.3. Poor communication with remote employees
3.4. Employee turnover/Low employee engagement
3.5. Poor customer service
4. Types of Business Communication
4.1. Types of communication in a typical organization
4.1.1. internal business communication
4.1.1.1. Upward communication
4.1.1.2. Downward communication/Managerial communication
4.1.1.3. Lateral communication/Technical communication
4.1.2. external business communication
4.1.2.1. Getting and receiving instructions and assignments both upward and downward.
4.1.2.2. Sharing and discussing information, including information sharing that goes on in meetings
4.1.2.3. Giving feedback, correction, and discipline to people who report to you so that they can have the knowledge and the tools that they need to do their jobs better.
4.1.2.4. Problem-solving and decision-making meetings and discussions