1. Needs analysis
1.1. Process of stablishing the what and how of a course
1.1.1. Basis of training programmes
2. Needs assessment
2.1. Unique to language teaching
3. Language analysis
3.1. Influenced by General English
4. Needs
4.1. subjective and felt
4.1.1. "To feel confident"
4.2. objective and perceived
4.2.1. "To be able to follow instructions accurately"
5. Means Analysis
5.1. Looks at the environment of the course
5.1.1. What works well in one situation, might not work well in another
6. Needs analysis establishes
6.1. Environmental Situation
6.1.1. personal information on learners
6.1.2. language information about target situations
6.1.3. learner's lacks
6.1.4. learner's needs
6.1.5. language learning needs
6.1.6. how to communicate in the target situation
6.1.7. professional information about learners
7. Collecting data
7.1. by outsiders or insiders
7.1.1. Sources
7.1.1.1. The learners
7.1.1.2. People working or studying in the field
7.1.1.3. Ex-students
7.1.1.4. Documents relevant to the field
7.1.1.5. Clients
7.1.1.6. Employers
7.1.1.7. Colleagues
7.1.1.8. ESP research in the field
7.1.2. Methods
7.1.2.1. Questionnaires
7.1.2.2. Analysis of authentic spoken and written texts
7.1.2.3. Discussions
7.1.2.4. Structured interviews
7.1.2.5. Observations
7.1.2.6. Assessments
8. Results
8.1. Feedback
9. Evaluation
9.1. Process of estableshing the effectiveness,can be qualitative and quantitative
9.1.1. formative
9.1.1.1. series of mini-evaluations
9.1.2. summative
9.1.2.1. evaluation at the end of an activity
9.2. aspects of the teaching-learning situation
9.2.1. materials used
9.2.2. classroom activities
9.2.3. the out of class support
9.2.4. the course design
9.2.5. methodologies
9.2.6. the role of assessment
10. Evaluation results
10.1. can influence decisions in teaching and provide evidence
11. Before an evaluation
11.1. audience and purpose
11.2. criteria for evaluation
11.3. criteria for analysis of results
11.4. surces of information
12. Collecting data
12.1. by outsiders or insiders
12.1.1. Sources
12.1.1.1. The learners
12.1.1.2. People the learners work or study with
12.1.1.3. Documents and records used
12.1.1.4. Ourselves
12.1.1.5. Colleagues
12.1.2. Methods
12.1.2.1. Checklists/Questionnaires
12.1.2.2. Assessment
12.1.2.3. Discussion
12.1.2.4. Record Keeping