1. Support work
1.1. Material
1.1.1. Material % to Revenue/ Cost
1.2. Labour
1.2.1. Recruitment Time
1.2.2. Churn Rate
1.2.3. Promotion Rate
1.2.4. Productivity
1.3. Payroll
1.3.1. Zero wages total count
1.4. Camp
1.4.1. Improved CPH occupancy/capacity
1.4.2. % occupancy at owned facility vs at rented facility
1.4.3. Operational expense metric
1.4.4. Addiitonal service costs
1.4.5. Monthly Reports
1.5. Transport
1.5.1. Seat Utilization
1.5.2. Trips/ Person
1.5.3. Defensive Driving Training Sessiosn
1.5.4. Monthly Reports
1.6. Accreditions
2. Cost Centre
3. Revenue Stream
3.1. Renewals
3.1.1. Renewal Rate
3.2. New Jobs
3.2.1. Strike Rate
3.2.2. Total Bids Made
3.2.3. Cross Sales
3.3. Variations
3.3.1. Operations Based Variations
4. Performance
4.1. Main Activity
4.1.1. Operations
4.1.1.1. Key Service
4.1.1.1.1. Key Equipment Downtime
4.1.1.1.2. Planned Preventive Maintenance
4.1.1.1.3. B/D Maintenance
4.1.1.1.4. Reactive Maintenance
4.1.1.1.5. Subcontractor Management
4.1.1.2. Support Service
4.1.1.2.1. Incidence Reporting
4.1.1.2.2. Resource Management
4.1.1.2.3. Compliance
4.1.1.2.4. Reporting
4.1.1.2.5. Strategic
4.1.1.2.6. Variable work
4.1.2. Operations Support
4.1.2.1. Training
4.1.2.1.1. Total training hrs/Total manpower hrs
4.1.2.1.2. HSE trainnig percentage
4.1.2.2. QHSE
4.1.2.2.1. No. of SOPs drafted
4.1.2.2.2. No. of HSE Audits conducted
4.1.2.2.3. Fire Prevention Strategy/Health Safety Plans
4.1.2.2.4. HSE audits
4.1.2.2.5. Management of HSE
4.1.2.2.6. QHSE training
4.1.2.3. Customer Care
4.1.2.3.1. RM
4.1.2.3.2. PPM Report Generation
4.1.2.3.3. No. of calls attended
4.1.2.3.4. Time/call
4.1.2.3.5. Response Time
4.1.2.4. Finance
4.1.2.4.1. Invoicing Processing
4.1.2.4.2. Subcontractor Invoicing
4.1.2.4.3. Audit Compliance
4.2. Support Activity
4.2.1. Contracts
4.2.2. Procurement
4.2.2.1. TAT
4.2.2.2. Orders pending %
4.2.3. Planning
4.2.3.1. Initiatives/Innovations/Process Improvements
4.2.3.2. Benchmarking
4.2.3.3. Demonstrated cost savings