Essentials of Excellence Training Program
by Danielle Plank
1. Communication Standards
1.1. eLearning
1.1.1. Put it into practice checklist
1.1.1.1. Yammer discussion
1.1.1.1.1. Knowledge check
2. Essential 1
2.1. Open your participant guide. Read the training overview, and review the Essential 1 subsets.
2.1.1. Watch Introduction to Creating World-Class/Wow Experiences. On page 4 of your guide, respond to questions 1 and 2
2.1.1.1. Watch World-Class/Wow Experiences in Action. On page 4 of your guide, respond to questions 3 and 4.
2.1.1.1.1. Watch Empathize with Customers and Go the Extra Mile, and complete page 5 in your guide.
3. Essential 2
3.1. eLearning
3.1.1. Yammer discussion
3.1.1.1. Role Play
3.1.1.1.1. Knowledge Check
4. Essential 3
4.1. Videos & worksheet
4.1.1. Yammer discussion
4.1.1.1. Knowledge check
4.1.1.1.1. Self-assessment
5. Essential 4
5.1. eLearning
5.1.1. Yammer discussion
5.1.1.1. Role play
5.1.1.1.1. Knowledge Check
6. Essential 5
6.1. eLearning
6.1.1. Yammer discussion
6.1.1.1. Case studies
6.1.1.1.1. Knowledge check