1. ATTENDING
1.1. Attending Skills
1.1.1. Psychological Attending
1.1.1.1. sensing experiences; extent of possibilities, through clients' eyes than our/your own
1.1.1.2. sensitivity to clients' emotional background
1.1.1.3. comprehend and process multiple clients' messages
1.1.2. Physical Attending
1.1.2.1. bodily communication (understand)
1.1.2.2. favorable attends leads to much greater empathy; you are respectable through client engagement processes
1.1.3. PROS
1.1.3.1. calm & pleasent
1.1.3.2. trustworthy
1.1.3.3. be more interactive
1.1.3.4. freely expressing their thoughts
2. IDENTIFYING PROBLEMS
3. INTERVENTION SKILLS
4. INTERPRETATION SKILLS
5. RESPONDING SKILLS
5.1. Evaluative
5.2. Interpretative
5.2.1. guides clients in connecting their story
5.2.2. focus on main objective of the problem
5.2.3. gives new meaning, reason or description fro behaviours, thoughts or emotions
5.3. Supportive
5.4. Probing
5.4.1. open ended
5.4.2. avert clients' attention on a certain feeling, situation or behaviour
5.4.3. gives direction to clients on needed areas
5.5. Understanding
5.5.1. reflects
5.5.2. reframes
5.5.3. rephrases
6. BARRIERS TO EFFECTIVE COMMUNICATION
6.1. judging
6.2. sending solutions
6.3. avoid others' concern
7. LISTENING
7.1. Listening Skills
7.1.1. attention(listen) given to not only the story, but the flow, the tone of language, their voices and body movement
7.1.2. aware of verbal & non-verbal clues (info)
7.1.3. Models of Listening
7.1.3.1. hear
7.1.3.2. understand
7.1.3.3. remember
7.1.3.4. interpret
7.1.3.5. evaluate
7.1.3.6. response