לקוחות מתעניינים

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לקוחות מתעניינים by Mind Map: לקוחות מתעניינים

1. OMS: Order Management Service

1.1. Target group: "This is our electronic order handling tool between sales units and factories. There is extension that extends the orders to quotations. Reminds very much SAP."

1.2. Main Functionalities needing to be integrated in CQP:

2. BOL: Business Online

2.1. Target group: "Quotation tool used mainly by our Robotics unit. Web tool that uses OMS in the backround."

2.2. Main Functionalities needing to be integrated in CQP:

3. CBOL: Common Business Online

3.1. Target group: "This is our web shop for ABB customers. Only for order placing by customers. Orders are then forwarded to OMS for ABB's internal order management. Web based tool that uses OMS in the backround."

3.2. Main Functionalities needing to be integrated in CQP:

4. CCP: Common Configurator Platform

4.1. Target group: "Quotation tool used by our Power Products division for quotation creation. Web based tool. I might not have access here so we have to go through with screenshots."

4.1.1. about 11000 registred users

4.1.2. 3500 concurrent users on peak times

4.1.3. Used ty power products division 100 % (where it's mandatory to use it) Used also by other divisions but only to a share of their quotations.

4.2. Main Functionalities needing to be integrated in CQP:

4.2.1. easy to use, intuitive

4.2.2. support of various devices, such as tablets, desktops and notebooks

4.2.3. flexible to match country specific work flows and standards

4.2.4. changing tenders / quotations to an order

5. לידים

5.1. לא מעוניין

5.1.1. What are repetitive tasks?

5.1.2. What should be optimized?

5.1.3. What are commonly used data bases?

5.1.4. How fast can the data / information be accessed?

5.2. מעוניין

5.2.1. What is the average life span of a quotation? work days weeks?

5.2.1.1. CH: 1 Tag bis 2 Jahre - durchschnittlich ca. 3 Monate

5.2.1.2. 1 day to a few weeks

5.2.2. הפוך בלקוח

5.2.2.1. מתחבר לקורס

5.2.2.2. Most usually from scratch. Also because searching for tenders is not possible.