1. Software and its setup
1.1. Software code faults
1.1.1. IOS BUG - IOS Upgrade/Bug
1.1.2. TP IOS BUG- Third party IOS Bug
1.1.3. Outdate IOS code
1.1.4. SOF - Software upgrade recommendation to known Bug
1.2. Software re initialisation
1.2.1. MAN- Manual reboot
1.2.2. CDRBT - Codec Reboot
1.2.3. CODRBT - Codec Reboot
1.2.4. MSET - Module Reset
1.2.5. RLD - Modlue reload
1.2.6. CSMRLD - CSM Reload
1.2.7. PRO- Process restart
1.2.8. BPS - Restart Bulk Provisioning Service
1.3. Incorrect Configuration
1.3.1. MEM - Memory upgrade required
1.3.2. DSGN- Design issue
1.3.2.1. PORTOS -Port oversubscription
1.3.3. CNF - Configuration Problem
1.3.4. ADRSMM - IP - MAC address mismatch
1.3.5. PW- Password recovery
1.3.6. DHCP - IP Address Management Issue
1.3.7. CON - Configuration Issue
1.3.8. SNMP - SNMP Probe Issue
1.3.9. DMNERR- Domain name error
1.3.10. RTNG - Routing issue
1.3.11. MWCC - Wireless Card Configuration
1.3.12. PSC- Port Setting Change
1.3.13. FSET - Firewall Settings Issue
2. not at fault (3rd party fault)
2.1. service provider issue
2.1.1. CIR - Circuit/WAN Problem
2.1.2. CCI -Circuit Carrier Issue
2.1.3. VRZ - Verizon related case
2.1.4. CE - Carrier Error
2.2. interoperability issue
2.2.1. VNDR - Vendor related issue
2.2.2. TPCASE - Third party case
3. fault Not identified
3.1. Out of scope
3.1.1. OS - Out of Scope
3.1.2. LIV - Not a live site.
3.1.3. LOS -Las Date of Support
3.1.4. LDOS - End of Support
3.1.5. EOS - End of Support
3.2. Insufficient information
3.2.1. NFF - No Fault Found
3.2.2. RNDM - Random error
3.2.3. ONG- Ongoing investigation
3.2.4. TRN-Transient issue
3.2.4.1. PAR- Transient Parity Issue
3.3. abandoned by request
3.3.1. CXL - Cancelled case
3.3.2. NR - No reponse from HsBC
3.3.3. CRC - Cannot recreate fault agreed to close
3.3.4. DUP - Duplicate Case
3.3.5. CUS - Customer resolved problem themselves
4. Old codes now defunct
4.1. CMS - CMS feed
4.1.1. No idea what this is
4.2. CMD - Feed timeout
4.2.1. No idea what this is
4.3. BR100 - Annual allotment cases
4.3.1. No idea what this is
4.4. BRUP - Branch cases resolved remotely
4.4.1. This is not a root cause code suggest looking under Hardware repaired for suitable code
4.5. HDW - Hardware
4.5.1. Hardware not a code please use code under hardware replace or hardware repair
4.6. DRP - Packet Drops
4.6.1. Not to be used again as this is a syptom not a root cause
4.7. T&M - Non-branch related T&M work
4.7.1. This is not a route cause
4.8. BRTM - Branch billable T & M engagements
4.8.1. This is not a route cause
4.9. Software
4.9.1. USR - User Training
4.9.1.1. Duplicate exists under not a fault
4.9.2. WOR - Workaround supplied to known bug
4.9.2.1. Not a valid root cause
4.9.3. BUG - New Bug Discovered
4.9.3.1. Not used anymore as we do not always get details of "new" status
4.9.4. PRC - Expidite or circumvent standard process
4.9.4.1. Not used anymore should not be done
4.9.5. ENG - Bespoke solution provided by Cisco engineering
4.9.5.1. Not required insist on a bug ID
5. hardware swapped
5.1. Main unit failed
5.1.1. HAR - Hardware fault discovered
5.1.2. CHS - Chassis Replaced
5.1.3. CHS - Chassis faulty
5.1.4. PCS - Proactive Codec Swaps
5.1.5. CMAL - Codec Malfunction
5.1.5.1. CODF - Codec Fan failure
5.1.5.2. TPFCB - Telepresence Faulty Circuit Board
5.2. Part within a main unit failed
5.2.1. MOD - Module Problem
5.2.2. MGE- Gig Ethernet module failure
5.2.3. EMF- Ethernet Module Failure
5.2.4. DSP - DSP Module Failure
5.2.5. FWAN - Flexwan module failure
5.2.6. WIC - WIC Card Failure
5.2.7. ONS - ONS Card Failure
5.2.8. MBLD - Blade failure
5.2.9. MFAN - Fan Failure
5.2.10. MPS - Power supply failure
5.2.11. MGBIC - GBIC failure
5.2.12. MPA - Port adapter failure
5.2.13. HDF- Hard Drive Failure
5.2.14. NGE - Nexus Gig E failure
5.2.15. MAIM - AIM Card replacement
6. Hardware Repaired
6.1. environment issue
6.1.1. PO- Power outage
6.1.2. UPS - Univesal power supply issue
6.1.3. TEMP - Temperature Issue
6.2. Cabling issue
6.2.1. BNCC - BNC Cabling Issue
6.2.2. CBL- Bad cable
6.2.3. DCN-Device disconnect
6.3. Physically rebuilt
6.3.1. MRST -Module reseat
7. Not a fault
7.1. Direct specific Questions
7.1.1. Q&A - Question re further understanding
7.1.2. QRY - HSBC Query
7.1.3. HSBC- HSBC Inquiry
7.1.4. TANQ - Tandbeg Query
7.1.5. ENCRYP - Encryption question
7.2. Customer education
7.2.1. CUTRNG - Customer training
7.2.2. BU- Back up activity
7.2.3. SNAP - SNAP Vault Replication
7.2.4. CST - Customer Error
7.2.5. NOP - Found to be normal operation
7.3. product/service request
7.3.1. ANREC - Analysis and recommendation request
7.3.2. LIC - Licensing
7.3.3. MTN - Sched. Maintenance