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1. hardware swapped

1.1. Main unit failed

1.1.1. HAR - Hardware fault discovered

1.1.2. CHS - Chassis Replaced

1.1.3. CHS - Chassis faulty

1.1.4. PCS - Proactive Codec Swaps

1.1.5. CMAL - Codec Malfunction

1.1.5.1. CODF - Codec Fan failure

1.1.5.2. TPFCB - Telepresence Faulty Circuit Board

1.2. Part within a main unit failed

1.2.1. MOD - Module Problem

1.2.2. MGE- Gig Ethernet module failure

1.2.3. EMF- Ethernet Module Failure

1.2.4. DSP - DSP Module Failure

1.2.5. FWAN - Flexwan module failure

1.2.6. WIC - WIC Card Failure

1.2.7. ONS - ONS Card Failure

1.2.8. MBLD - Blade failure

1.2.9. MFAN - Fan Failure

1.2.10. MPS - Power supply failure

1.2.11. MGBIC - GBIC failure

1.2.12. MPA - Port adapter failure

1.2.13. HDF- Hard Drive Failure

1.2.14. NGE - Nexus Gig E failure

1.2.15. MAIM - AIM Card replacement

2. Hardware Repaired

2.1. environment issue

2.1.1. PO- Power outage

2.1.2. UPS - Univesal power supply issue

2.1.3. TEMP - Temperature Issue

2.2. Cabling issue

2.2.1. BNCC - BNC Cabling Issue

2.2.2. CBL- Bad cable

2.2.3. DCN-Device disconnect

2.3. Physically rebuilt

2.3.1. MRST -Module reseat

3. Software and its setup

3.1. Software code faults

3.1.1. IOS BUG - IOS Upgrade/Bug

3.1.2. TP IOS BUG- Third party IOS Bug

3.1.3. Outdate IOS code

3.1.4. SOF - Software upgrade recommendation to known Bug

3.2. Software re initialisation

3.2.1. MAN- Manual reboot

3.2.2. CDRBT - Codec Reboot

3.2.3. CODRBT - Codec Reboot

3.2.4. MSET - Module Reset

3.2.5. RLD - Modlue reload

3.2.6. CSMRLD - CSM Reload

3.2.7. PRO- Process restart

3.2.8. BPS - Restart Bulk Provisioning Service

3.3. Incorrect Configuration

3.3.1. MEM - Memory upgrade required

3.3.2. DSGN- Design issue

3.3.2.1. PORTOS -Port oversubscription

3.3.3. CNF - Configuration Problem

3.3.4. ADRSMM - IP - MAC address mismatch

3.3.5. PW- Password recovery

3.3.6. DHCP - IP Address Management Issue

3.3.7. CON - Configuration Issue

3.3.8. SNMP - SNMP Probe Issue

3.3.9. DMNERR- Domain name error

3.3.10. RTNG - Routing issue

3.3.11. MWCC - Wireless Card Configuration

3.3.12. PSC- Port Setting Change

3.3.13. FSET - Firewall Settings Issue

4. not at fault (3rd party fault)

4.1. service provider issue

4.1.1. CIR - Circuit/WAN Problem

4.1.2. CCI -Circuit Carrier Issue

4.1.3. VRZ - Verizon related case

4.1.4. CE - Carrier Error

4.2. interoperability issue

4.2.1. VNDR - Vendor related issue

4.2.2. TPCASE - Third party case

5. fault Not identified

5.1. Out of scope

5.1.1. OS - Out of Scope

5.1.2. LIV - Not a live site.

5.1.3. LOS -Las Date of Support

5.1.4. LDOS - End of Support

5.1.5. EOS - End of Support

5.2. Insufficient information

5.2.1. NFF - No Fault Found

5.2.2. RNDM - Random error

5.2.3. ONG- Ongoing investigation

5.2.4. TRN-Transient issue

5.2.4.1. PAR- Transient Parity Issue

5.3. abandoned by request

5.3.1. CXL - Cancelled case

5.3.2. NR - No reponse from HsBC

5.3.3. CRC - Cannot recreate fault agreed to close

5.3.4. DUP - Duplicate Case

5.3.5. CUS - Customer resolved problem themselves

6. Not a fault

6.1. Direct specific Questions

6.1.1. Q&A - Question re further understanding

6.1.2. QRY - HSBC Query

6.1.3. HSBC- HSBC Inquiry

6.1.4. TANQ - Tandbeg Query

6.1.5. ENCRYP - Encryption question

6.2. Customer education

6.2.1. CUTRNG - Customer training

6.2.2. BU- Back up activity

6.2.3. SNAP - SNAP Vault Replication

6.2.4. CST - Customer Error

6.2.5. NOP - Found to be normal operation

6.3. product/service request

6.3.1. ANREC - Analysis and recommendation request

6.3.2. LIC - Licensing

6.3.3. MTN - Sched. Maintenance

7. Old codes now defunct

7.1. CMS - CMS feed

7.1.1. No idea what this is

7.2. CMD - Feed timeout

7.2.1. No idea what this is

7.3. BR100 - Annual allotment cases

7.3.1. No idea what this is

7.4. BRUP - Branch cases resolved remotely

7.4.1. This is not a root cause code suggest looking under Hardware repaired for suitable code

7.5. HDW - Hardware

7.5.1. Hardware not a code please use code under hardware replace or hardware repair

7.6. DRP - Packet Drops

7.6.1. Not to be used again as this is a syptom not a root cause

7.7. T&M - Non-branch related T&M work

7.7.1. This is not a route cause

7.8. BRTM - Branch billable T & M engagements

7.8.1. This is not a route cause

7.9. Software

7.9.1. USR - User Training

7.9.1.1. Duplicate exists under not a fault

7.9.2. WOR - Workaround supplied to known bug

7.9.2.1. Not a valid root cause

7.9.3. BUG - New Bug Discovered

7.9.3.1. Not used anymore as we do not always get details of "new" status

7.9.4. PRC - Expidite or circumvent standard process

7.9.4.1. Not used anymore should not be done

7.9.5. ENG - Bespoke solution provided by Cisco engineering

7.9.5.1. Not required insist on a bug ID