Customer's experience when reporting lost or stolen card

Get Started. It's Free
or sign up with your email address
Rocket clouds
Customer's experience when reporting lost or stolen card by Mind Map: Customer's experience when reporting lost or stolen card

1. Mapping Customer Journeys

2. Share Best Practices (what people, process and technology aspects could be improved to deliver memorable customer experience)

2.1. People

2.2. Process

2.3. Technology

2.4. Quick Wins

2.5. Strategy

3. Is this a moment of truth?

3.1. New node

3.1.1. New node

3.1.1.1. New node

4. What does customer need to do?

4.1. New node

4.1.1. New node

4.1.1.1. New node

5. What does business need to do?

5.1. New node

5.1.1. New node

5.1.1.1. New node

6. Describe steps for customer journey

6.1. Awareness: Customer is made aware of the promotion or offer

6.1.1. Evaluation: Customer is empowered/allowed to evaluate the offer

6.1.1.1. New node

7. Who's responsible within the business?

7.1. New node

7.1.1. New node

7.1.1.1. New node

8. Upload and Share Youtube Videos

9. Upload and Share Documents and Illustrations

10. Discussion Feed

11. What impact does this have on the business?

11.1. New node

11.1.1. New node

11.1.1.1. New node

12. What is customer's emotional state?

12.1. New node

12.1.1. New node

12.1.1.1. New node