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Facilitating Teams in a Collaborative Online Environment: An Exploration of 6 Elements effecting VLC by Mind Map: Facilitating Teams in a Collaborative Online Environment: An Exploration of 6 Elements effecting VLC
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Facilitating Teams in a Collaborative Online Environment: An Exploration of 6 Elements effecting VLC

Acknowledge that conflict is a postive dynamic

Dominant Presence

Resource Attachment


Self Reflection: Impact of Self on Others

Well Structured task, social & cognitive processes

Explore "leading opinion" vs "dominance"

Pre-empt through design, supportive activites, strong teacher presence, & discourse

Shared accountability for group dynamics

Establish clear guidelines for tone, language & content in discourse

Sustaining Motivation


Resource Attachement

Advance Scheduler as intro - facilitator continues to engage, monitor, guide interactivity

Take pulse: surveys, private/public interactions,

Reinforce concept of shared accountability for learning

Design for & build social presence: Create safe, fun & comfortable "space" while encouraging deeper discourse

Explore any issues for "silence"/apparent disengagement e.g. need for reflection time on readings, religious observances etc.

Be explicit in expectations, learning outcome measurements, grades, number of postings etc

Initiate unexpected changes to environemnt/methods of presentation, create unusual content, problems, games, quizzes, humour


Resouce Attachment


Know & optimize peer styles/skills, habits, preferences

Take time to establish clear roles & responsibilities

Develop level of comfort with technology

Clear instructional platform, advance scheduler

Create comfort zone online e.g.: video intros, intro social activities, reward risk taking, scaffolding activites, mentorship relationships

Read/take the pulse of cohort stress levels as course evolves - may need to redesign

High Facilitator presence, models flexible attitude toward glitches, disruptions, modicum of humour

Arriving @ Team Consensus


Resource Attachment

Consistent, clear, explicit expectations, advance scheduler

Restate learning outcomes, , stress importance of discourse, ensure communication tools are acccessible

Offer guidelines re: conflict resolution, develop team charter, protocols for communication

Evenly balance team talents

Facilitator interventions scale: soft, hard, shock & awe

Conflict/Personal Attack

Resource Attachment


Intro & Establish Ground Rules

High Facilitator Presence synchrononous & asynch. Intervention: confidential contact, offer other viewpoint, highlight areas of commonality

Be explicit in asking for cues to understanding position

Explicitly explore issues such as "academic tone", "absences/silences"

Expect conflict: take care not to over-react and squash lively debate in opposing views

Social Loafing/Easy Riding


Resource Attachment

Consistent, clear, explicit learning & assessment expectations, advance scheduler

Confidential Peer Assessment reflecting on specific categories

Quantity vs Quality debate worthwhile

Shared accountability for negotiating "prescribed" frameworks and arrive at resolution

Design of Social Presence

Revisit roles, responsibilities, expectations

Strong teacher presence & meaningful activities