1. Hospitality & Tourism
1.1. Customer Service & Service Quality
1.1.1. Two Major type of Customers
1.1.1.1. External Customer
1.1.1.2. Internal Customer
1.1.2. Three main types of Service Encounters
1.1.2.1. Remote Encounters
1.1.2.2. Phone Encounters
1.1.2.3. Face to Face Encounters
1.2. Economic & Sociocultural Impacts
1.3. SOCIOCULTURAL IMPACTS
2. Type of tourism
2.1. Economic tourism
2.2. Health & Wellness Tourism
2.2.1. Sun and fun activities Engaging in healthy activities but health is not the central motive (outdoor recreation, adventure tourism, sport tourism activities such as hiking, kayaking, cycling) Principal motive for travel is health
2.3. Adventure Tourism
2.3.1. -Wilderness jeep safaris-Supervised and escorted trekking -Climbing and mountaineering
2.4. SPORTS TOURISM:
2.4.1. Active Sport Tourist Passive Sport Tourist: connoisseurs, casual observers More active Sport Tourist Moderately Active
2.5. Wellness Tourism
2.5.1. -ACTIVE -AYURVEDA -DESTINATION SPA -DETOX: WEIGHT LOSS -HOLISTIC
3. Tourism
3.1. Tour Gude
3.2. Attraction, accommodation, and transportation
3.2.1. ACCOMMODATIONS SECTOR
3.2.1.1. Type of accommodation
3.2.1.1.1. Resort
3.2.1.1.2. Hotel
3.2.1.1.3. Bed and breakfast
3.2.1.1.4. Backbacker hotel
3.2.1.1.5. BOUTIQUE HOTEL
3.2.1.1.6. Guest House
3.2.1.1.7. Lodge
3.2.1.1.8. Motel
3.2.1.1.9. CONDIMINIUM