1. Admin Dashboard
1.1. BACKLOG
1.2. Track
1.2.1. ADMIN should be able track all scheduled services (filters by Date or Garage or Service Type)
1.2.2. ADMIN should be able track all doorstep services (filters by Date or Garage or Service Type or Location)
1.2.3. ADMIN should be able track all doorstep service payouts which will be initiated from SG every fortnight
1.2.4. Support
2. SG
2.1. Homepage with About SG
2.1.1. Showcasing all business offerings
2.1.2. Explaining Vision and Mission of SG
2.2. Contact SG
2.2.1. Increase Reliability of the Brand
2.3. FAQ
2.3.1. Static Support Desk for clarification
2.4. SG Gallery
2.4.1. Showcase our offerings
2.5. Blogs
2.5.1. For SEO
2.5.2. Customer Engagement
3. CO APP
3.1. SCD - Service Centre Discovery
3.1.1. Features
3.1.1.1. Add & Edit Review/Rating
3.1.1.1.1. Empower Car Owners to share Feedback
3.1.1.1.2. A Window for Customer Relationship Enhancement
3.1.1.1.3. Enhance Brand value
3.1.1.2. Notification
3.1.1.2.1. Send notification to Admin Dashboard
3.1.1.2.2. Dashboard to have a SCD section where all details are accessible
3.1.1.3. Integrated Map Search & List page
3.1.1.3.1. User's current location indicator
3.1.1.3.2. Map marker with a tool tip indicating Name and Proximity to service centre
3.1.1.3.3. Sort by Parameters (distance, rating, popularity)
3.1.1.3.4. Better map theme that suits Geni logo as map marker
3.1.1.3.5. Enhance the content shown in list
3.1.1.4. Refined GDP (Garage Description Page)
3.1.1.4.1. Virtual Garage Experience
3.1.1.4.2. Service Slot Scheduling Capability
3.1.1.4.3. Show Directions to reach
3.1.1.5. BACKLOG
3.1.2. Revenue
3.1.2.1. A feature that we intend to keep FREE always
3.1.2.2. Indirect Revenue avenues certainly being worked upon
3.1.2.2.1. Exclusive Partnership on Homepage or better suggestions - targeted users attracting automotive services domain suppliers
3.1.2.2.2. Brand Sponsorship on Details page - inviting space for sponsorship based income generation
3.1.2.2.3. Garage Speciality services carousel @ premium subscription
3.1.3. Scope
3.1.3.1. Right to Infromation
3.1.3.1.1. accurate and right volume of information to choose suitable garage online by knowing their service offerings
3.1.3.1.2. scheduling slots within a few clicks and engaging with local service centres at ease
3.1.3.2. NexGen Solution
3.1.3.2.1. user can virtually locate garages around him and know the proximity to intended service centre
3.1.3.2.2. unbiased and largest list of car service centres
3.1.3.3. Core Feature to generate user traffic
3.1.3.3.1. lean approach from the current user journey
3.1.3.3.2. auxiliary features promotion starts here (eg., Doorstep Services)
3.2. Doorstep Servicing
3.2.1. Features
3.2.1.1. Package Options
3.2.1.1.1. Periodic Services
3.2.1.1.2. Distress Services
3.2.1.1.3. Spa & Detailing
3.2.1.1.4. Inspection Services
3.2.1.2. Cart Management
3.2.1.3. Payment Gateway Integration
3.2.1.4. Service Slot Booking Capability
3.2.1.5. Notification
3.2.1.5.1. Send notification to Admin Dashboard
3.2.1.5.2. Dashboard to have a Doorstep services section where all details are accessible
3.2.1.6. Backlog
3.2.2. Revenue
3.2.2.1. Initial Stages - Flexible depending on the MOU we sign with individual vendors
3.2.2.2. 30% share on the net (excluding offers) package cost acquired from Customers
3.2.2.3. Net Revenue after payment gateway charges
3.2.3. Scope
3.2.3.1. New concept for Chennai market - end user education and creating awareness of the offering - VITAL
3.2.3.2. With Pandemic backdrop HUGE market potential
3.2.3.3. FOCUS - Initially we will focus on count and not on ₹ value
3.2.3.4. TARGET - At least 1 customer per zone per service sub-category
3.3. Track
3.3.1. CO should be able track all scheduled services (filters by Date or Service Type)
3.3.2. CO should be able track all doorstep services (filters by Date or Garage or Service Type)
4. GO APP
4.1. Features
4.1.1. Garage 1st time Registration & Edit
4.1.1.1. Fast & Easy OnBoarding
4.1.1.1.1. will eradicate garage onboarding failure due to data input issues
4.1.1.1.2. capable system to handle new garage addition or details modification without directly modifying DB or API calls
4.1.1.2. Maintain Data Consistency
4.1.1.2.1. with better market research put in place we will capture and display right amount of information
4.1.1.2.2. improved methods to capture acurate data eg., garage location capturing, image quality & consistency, right services offered info
4.1.1.3. Render Next Level UX
4.1.1.3.1. Correct Usability Flaws and UI asthetics
4.1.1.3.2. Maintain better UI consistency across product
4.1.2. Notify
4.1.2.1. GO to receive a push notification of Incoming Service Slot schedules
4.1.2.2. GO to receive a notification of Incoming Doorstep Service requests
4.1.3. View
4.1.3.1. GO should be able to see Incoming Service Slot schedule and Car details
4.1.3.2. GO should be able to see Incoming Doorstep Service requests and Car details
4.1.4. Action
4.1.4.1. GO should be able to accept/decline Incoming Service Slot schedules
4.1.4.2. GO should be able to accept/decline Incoming Doorstep Service requests
4.1.4.3. GO should be able to update the status of Service completed/pending
4.1.5. Track
4.1.5.1. GO should be able track a list of scheduled services for a week
4.1.5.2. GO should be able to track a list of scheduled Doorstep services for a week
4.1.5.3. GO should be able track their doorstep service payouts which will be initiated from SG every fortnight
4.1.6. FEATURE BACKLOGS
4.1.6.1. JOB CARD
4.1.6.1.1. History
4.1.6.1.2. Current Issues
4.1.6.1.3. Car Condition
4.1.6.1.4. SG/Walkin
4.1.6.2. DISPUTE REDRESSAL
4.1.6.2.1. Mediate Dispute with CO
4.1.6.2.2. Reputation Revival
4.1.6.3. LEGAL CELL
4.1.6.3.1. On Call Information Desk
4.1.6.3.2. Full-fledged Case Handling
4.1.6.4. GST INVOICE
4.1.6.4.1. Calculation Tools
4.1.6.4.2. Payment Processing
4.1.6.5. SPARES & TOOLS PROCUREMENT
4.1.6.5.1. Express Delivery
4.1.6.5.2. Shipment Delivery
4.1.6.6. HR SERVICES
4.1.6.6.1. Outright Body Shopping
4.1.6.6.2. Recruitment Support
4.1.6.6.3. Resource Management
4.2. Revenue
4.2.1. HIGH Potential with multiple BLs
4.2.2. Subscription based model
4.2.2.1. Service Centre Scheduling Leads
4.2.2.2. Jio approach - Initially provide unlimited leads for GOs to taster success through our model
4.2.3. Pay-as-you-go model
4.2.3.1. Doorstep Service Leads
4.2.3.2. Flat Percentages over individual service packages
4.3. Scope
5. UMS - User Management System
5.1. Mobile No. OTP (sms/call) based Primary Authentication and Email based secondary authentication
5.2. Capable of storing
5.2.1. Car Owner's Profile info
5.2.2. Car info
5.2.2.1. PUC renewal
5.2.2.1.1. Notification & Schedule
5.2.2.1.2. Mobile vehicle visit
5.2.2.2. Insurance renewal
5.2.2.2.1. Notification & Quote
5.2.2.2.2. Renewal processed with preferred provider
5.2.2.2.3. Claim history
5.3. Capable of audit logging
5.3.1. History of SCD scheduling done by the given customer for a particular car
5.3.2. History of Doorstep Services availed by the given customer for a particular car
5.4. BACKLOG
5.4.1. new
6. ECU & Coding
6.1. Features
6.1.1. Brands - Vehicle Model - Coding Type
6.1.2. Cart Management
6.1.3. Payment Gateway Integration
6.2. Revenue
6.2.1. Initial Stages - Flexible depending on the MOU we sign with individual vendors
6.2.2. 30% share on the net (excluding offers) package cost acquired from Customers
6.2.3. Net Revenue after payment gateway charges
6.3. Scope
7. BL BACKLOGS
7.1. Accessories Store
7.2. Insurance Renewal
7.3. Spa/Detailing - Non-Doorstep
7.4. Stories
7.5. Ultimatum
7.5.1. 1-stop-shop for all car maintenance needs - an integrated marketplace that facilitates tools & services required
7.5.2. MOA - Mother of all: Cosco model - 1 ultimate subscription that relieves car owners from all maintenance cost overhead
7.5.2.1. Net Zero Margin on services offered from SG
7.5.2.2. Worry-free assistance through Geni a touch away
7.5.2.3. Single maintenance package that covers all periodic maintenance services/statuatory requirements (eg., PUC, Insurance)
7.5.3. AI/ML based conversation bot that can be the magical companion the Car owner can talk to for all his car maintenance needs
7.5.3.1. Find me the nearest service centre
7.5.3.2. Show accessories for my car
7.5.3.3. Do we have parking slots vacant in Pheonix Mall?
8. Tech Discussion Points
8.1. Open Source Dashboards for Admin Dashboard
8.2. Context setup on Microservice Architecture
8.3. Map Plugins to be used GoogleMaps, Mapbox, Leaflet
8.4. Readymade code package for App
8.5. Current Tech stack and DevOps implementations
8.6. AI/ML
8.6.1. For Tele & Social media Marketing - Voice & Chat Bots - eg., Conversational AI Bot | Conversation AI Solutions | Engagely
8.6.2. NLP/NLU for voice based interaction with App
8.6.3. Suggestion, Recommendation & Anticipation Engine
8.6.3.1. Suggest Doorstep service for users searching for Service Centre nearby
8.6.3.2. User opting for a Car Spa might well be interested in the accessories of that particular car
8.6.3.3. Recommending the most suitable service centre in Neighborhood
8.6.3.4. Recommending contextual accessories depending on CO's age/gender/car he owns
8.6.3.5. Anticipate Insurance Renewal based on the expiry date (which can be calculated from the vehicle registration date if we do not have specific insurance records)
8.6.3.6. Service reminder based on the last service done timeline
8.6.4. Image based Search for Product identification for COs and Spare identification for GOs
8.6.5. Usage of Genetic Algorithm to optimise routes that provide better directions for COs navigating to Garages or for our in-house delivery management