Omni Channel

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Omni Channel by Mind Map: Omni Channel

1. Admin Account

1.1. Intelligence

1.1.1. Graphical View

1.1.1.1. Inbound message Channels

1.1.1.1.1. outbound message Channels

1.2. Inbox

1.2.1. Ticketing Syetem

1.2.1.1. Multiple Channels

1.2.1.1.1. Whatsapp

1.3. Contact Book

1.3.1. Customer Profile

1.3.1.1. Create Group

1.3.1.1.1. Customer Block System

1.4. Reports

1.4.1. Chat history

1.4.1.1. Agents Details

1.4.1.1.1. Customer Journey

1.5. Setting

1.5.1. Create Agent

1.5.1.1. Create CHatbot

1.5.1.1.1. Change Theme Setting