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Service Operation by Mind Map: Service Operation
5.0 stars - 7 reviews range from 0 to 5

Service Operation

Purposes:- Coordinate and carry out the activities and processes required to deliver and manage services - Ensuring that the necessary technology is managed properly to support this service delivery

SO Functions

comprises the measures and the people that carry out a defined process or activity

Service Desk

Technical Management

IT Operations Management

Application Management

The Role of Communication

Effectively Communication practice

Facilities successful meetings

Common SO meetings

Scope and Responsibilities

Scopes

Responsibilities

Goals

Processes

comprises the measures and the people that carry out a defined process or activity

Incident Management

Incident comes from: - through reports from technical staff - as a result of using event monitoring tools - as a result of users' communication with SDesk - through reports from suppliers or business partners

Problem Management

Purpose of PM is to identify, document, and resolve problems

Event Management

Request Fulfillment

Access Management