Before-What does this TC do?

1. Administration

1.1. Research new software

1.2. Facilitate needs assessment meetings with IT, Faculty, the Instructional Design Team, and Staff regarding software choices prior to making firm recommendations.

1.3. Make new software recommendations and participate in meetings and new software demonstrations

1.4. Ensure licensing agreements are up-to-date

2. Support

2.1. Assist faculty and staff with account set-up

2.2. Serve as a liason between IT and faculty/students with regard to software and hardware usage

2.3. Monitor and create software usage reports

3. Education

3.1. Develop training resources for faculty and students

3.2. Conduct software training for faculty and students

3.3. Regularly review existing training resources and update as appropriate

4. Maintenance

4.1. Troubleshoot any staff or student hardware or software issues

4.2. Report ongoing issues to IT

4.3. Coordinate software updates/upgrades with Networking, IT and Faculty/Staff