Chapter 1: The Management Process Today
por Paul Venhaus
1. Competitive Advantage
1.1. Efficiency
1.2. Quality
1.2.1. Total Quality Management (TQM)
1.3. Innovation
1.4. Responsiveness to customers
2. Managerial Tasks
2.1. Planning
2.1.1. Identify and set appropriate goals
2.1.2. Develop Strategies
2.1.2.1. low-cost strategy
2.1.2.2. differentiation strategy
2.2. Organizing
2.2.1. Organizational Structure
2.3. Leading
2.3.1. Vision
2.4. Controlling
3. Managerial Levels
3.1. First-line Managers
3.1.1. supervise non-managerial employees
3.2. Middle Managers
3.2.1. find best ways to use resources
3.2.2. supervise First-line Managers
3.3. Top Managers
3.3.1. cross-department responsibility
3.3.2. establish organizational goals
3.3.3. supervise Middle Managers
3.4. CEO (Chief Executive Officer)
3.4.1. Most important manager
4. Managerial Skills
4.1. Conceptual
4.1.1. Analyze a situation
4.1.2. Distinguish between cause and effect
4.2. Human
4.2.1. Be a good leader
4.2.2. Understand people's problems
4.2.3. Alter people's opinions
4.3. Technical
4.3.1. Job-specific skills
5. Miscellaneous
5.1. Core Competency
5.2. Organizational Performance
5.2.1. Efficiency
5.2.2. Effectiveness