1. Requirements Management
1.1. Number of affected processes that were not changed
1.2. Number of organizational standards not followed
1.3. Average number iterations (compared to predefined standards)
1.4. Has the BA managed to prioritize his requirements? - Yes/No
1.5. Percentage of requirements prioritized
2. BA Skills and Knowledge
2.1. Number of BA tools & techniques used?
2.2. How successfully are the tools & techniques used?
2.3. Does the BA suggest solutions? - Yes/No
2.4. Percentage of accepted suggestions for improvement that the BA raised
2.5. Does the BA learn and improve his skills?
2.5.1. Number of learning hours, preferably related with results from learning
2.5.2. Number of training (knowledge transfer) hours, preferably related with results from training
2.5.3. Number of self-improvement hours, preferably related with results from training
2.6. Does the BA apply lessons learned? (or repeats same mistakes)
2.7. Number of reusable requirements logged in
2.8. Adaptivity with the organizational culture
2.9. KPIs for BA organizational skills
2.9.1. Number of meetings to number of conclusions and agreements
2.9.2. Number of reviews and comments to number of stakeholders
2.9.3. Percentage of rescheduled meetings
2.9.4. Percentage of deadlines met by stakeholders
3. Communication and Planning
3.1. Percentage deviation from BA estimates
4. Stakeholder Satisfaction
4.1. Subjective opinion on BA skill of stakeholders (Stakeholders feedback)
4.2. Stakeholder satisfaction
4.2.1. Were the requirements clear? (are the requirements clearly documented and visualized)
4.2.2. How would you evaluate the BA’s communication skills?
4.2.3. How would you evaluate the subject matter expertise?
4.2.4. How would you evaluate the completeness of the analysis? (did the BA manage to involve all stakeholders)
4.2.5. How would you evaluate the proactivity of the BA?
4.2.6. (As a BA) Was my opinion taken into consideration?
4.2.7. How would you evaluate the engagement level of the BA?
4.2.8. Open field for recommendations - number of unique recommendations
4.3. Was the BA prepared for each meeting/interview he schedules?
4.3.1. (Percentage) of the implemented features that are actually used after implementation
4.3.2. Number of satisfied business needs
4.4. How long did it take for the solution to be adopted?
4.5. Number of issues escalated for consultation (this would measure the BA reputation with stakeholders)
5. Change Management
5.1. Number of change requests (that are not initiated because of a Business change) within project scope:
5.1.1. on project milestones
5.1.2. after deployment