London Hosts Training Week (April 2009)

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London Hosts Training Week (April 2009) by Mind Map: London Hosts Training Week (April 2009)

1. 1. Introduction

1.1. Vision: A world where diverse people are pioneering imaginative and enterprising initiatives for a radically better world

1.2. Intent: To inspire and support people

1.3. Values: conviviality, courage, imagination

2. 2. Experience

2.1. Ordinary (space)

2.2. People (members, hosts, stakeholders)

2.3. Extraordinary (events, rythm, suprise)

2.4. Channels/Protocols

3. 3. Programming

3.1. Events

3.2. Mentoring

3.2.1. peer

3.2.2. professional

3.3. Business Clinics

3.4. Member initiatives

3.5. Living library

3.6. Rythms?

4. 12.Hub World

4.1. 5 stakeholders (20% power each, different return)

4.1.1. Foundation (golden share)

4.1.2. Investors (investment)

4.1.3. Talent (work and value)

4.1.4. Hubs (running hubs)

4.1.5. Members (investment)

4.2. 50+ people working in the world

4.3. 10 hubs operating with space + 63 in 5 years

4.4. Organizational Chart

4.4.1. Hub World Board

4.4.2. Executive Team

4.4.3. 3 Groups

4.4.3.1. Futures (Jonathan)

4.4.3.2. Operations/Hub Services (Manfred)

4.4.3.3. Member services (Tom)

4.5. "SWOT" (Tom, Nils, Oliver, Jonathan, Manfred, Maria)

4.5.1. Support in phases

4.5.2. Codification in handbooks

4.5.3. Hosting the communities of practice

4.5.4. Developing systems

4.6. 700 serious expressions of interest

5. 10. Case study: Kings Cross

5.1. Host 1 month before starting

5.2. Every 3 people you get 20% discount

5.3. Guest membership for interns/volunteers

5.4. 200 members every 6 months

5.5. 3 major problems: BPlan, design project, community after the building, no consultation of host during construction

5.6. tip: make a space that can be re-created

5.7. staff of 3 1/2 people per day: 1 phone, 1 door, 1 café and 1/2 for lunch breaks

5.8. events team comes at 5pm, they work with a partner (not hosts, don´t offer the experience!)

5.9. New node

6. 11. Hub past and future

6.1. Story

6.2. Q1: Who to work with? Who are the right people that will make it happen?

6.3. Q2: How do you measure a healthy Hub?

6.4. Q3: Where are we going to be in 5 years-time?

6.5. Q4: What are the qualities we are looking for in the founders? Mandate/Checklist

7. 4. Technology

7.1. Mailing Lists

7.1.1. TEam

7.1.2. Announce (all members go automatically)

7.1.3. Locals (2 or 3 days a week)

7.1.4. Hosts

7.2. Jabber (chat to get support and stay connected)

7.3. Calendars

7.4. Local hub infrastructure

7.5. Contact

7.5.1. [email protected]

7.5.2. tickets to report

8. 6. Hosting Team structure

8.1. space (supplies)

8.2. programming

8.3. attraction

8.4. ICT

8.5. services

8.6. finance

8.7. legal

9. 5. Attraction

9.1. Who are we inspiring and supporting?

9.1.1. Doers, people taking risks, people who see, ego mature, alive, passionte, creative people, vision, freshness, kindness, smart, humor, open, vulnerable, humble, give/get, rebel/challenge, don´t take themselves so seriously! the potential we see in them...

9.1.2. Who are the right members? Criteria

9.1.2.1. 1. Involved in realizing and initiative (people who know what they are doing)

9.1.2.2. 2. In transition, imagining (people that are looking for something)

9.1.2.3. 3. Have the attitud and see the potential, they are attracted to this. if they appreciate it... (people that bridge the world)

9.2. What is the right mix of people?

9.2.1. Who do you need to invite?

9.2.1.1. Who do you have know?

9.2.1.2. Who do you need?

9.2.1.3. How do you attract them?

9.2.2. Balance of areas of practice

9.2.3. 4 moments: design/map, gathering data, develop material/strategy, invite!

10. 7. Finance

10.1. Weekly team meeting

10.1.1. extracting figures from hub space

10.1.2. it quickly changes from week to week: its normal!

10.2. 2 cash flows

10.2.1. mini: next 2-4 weeks

10.2.2. year

10.3. 3 main areas

10.3.1. invoicing

10.3.1.1. membership and service charges separately

10.3.1.2. month ahead

10.3.1.3. system crashes if all do it the same day

10.3.1.4. do it from home, respect from your team

10.3.1.5. try to personalize emails as much as possible

10.3.2. banking

10.3.2.1. how to take money and when

10.3.2.2. cash, check, int. transfers, credit and debit cards

10.3.2.3. name of member, nº of invoice, nº of member

10.3.2.4. monitor cash flow, note down income and the stream of it

10.3.2.5. incentive to pay by "standing order"

10.3.3. credit control

10.3.3.1. photo id, registerd companies

10.3.3.2. after 7 days start chasing by calling or face to face

10.3.3.3. 1/2 hour everyday at Bristol

11. 9. Software

12. 8. Social media