The TRANSPARENCY PROGRAM has its own objectives which should be tied to the PARENT PROGRAM, for example: The transparency program shares (or inherits) the objectives of the parent program. If one of the objectives of the parent program is to increase awareness of a particular government service among members of a particular group, the transparency program shares this objective. The objectives "more/better/faster" listed here are intended to describe the manner in which the transparent program supports the parent program, e.g., does the transparency program help the parent program deliver better service to more people at less cost?
The PARENT PROGRAM is the public program or service that has its own set of objectives, e.g., provide a specifc benefit or service to a target citizen or industry group. In this model these basic objectives are defined as LEGAL, SOCIAL, BEHAVIORAL, FINANCIAL, and OTHER. How these are expressed programatically or financially will vary by program with some objectives being defined via legislation.
The stakeholder "roles" listed here are the basic RACI formula used for defining the types of relationships different individuals and groups have with any given program or product. The idea is that, for a basic decision or event, the relationship of the person or group with the project can range from being "responsible" to "informed," for example: If one is RESPONSIBLE, the consequences for acting incorrectly or not acting at all can be severe. If one is only INFORMED after the fact about a decision or event, failure to perform or perform correctly may not be linked with that individual. In actual practice, the same individual associated with a program may perform multiple roles and may possess multiple levels ranging from RESPONSIBLE to MUST BE INFORMED. This overlapping of roles needs to be taken into account when managing the program's transparency related processes.
METRICS are the quantitative and qualitative measures we use to determine how -- and how well -- a given program operates. Ideally we want to understand how the transparency program supports and improves how well the parent program performs so that we can make good decisions about the resources expended on developing and supporting the program's transparency efforts. We also want to ensure that the manner in which the transparency program operates is itself effective and efficient. For example, if the program is designed to provide direct financial benefits to target constituents, we may want to minimize the ratio of transparency program and parent program costs to the total dollars transferred to clients.
VOLUME is a quantitative measure of how much work the program performs, e.g., number of constituents helped, number of housing units repaired, pounds of radioactive materials buried, etc.
PROGRAM COST is a measure in doillars of the resources expended in planning, developing, and operating the program.
OPERATIONAL EFFICIENCY refers to the cost per unit of service delivered by the program.
PROGRAM IMPACT refers to the outcomes generated by the program, e.g., number of individuals housed temporarily in an elergency, reduction in cases of a given disease, improved scores on standardized tests, etc. Impacts can be intended or unintended and also quantifiable or non-quantifiable (e.g., non-quantifiable benefits).
Positive, Quantifiable, Non-quantifiable
Negative, Quantifiable, Non-quantifiable
Often different individuals, groups, and roles will be involved in a program depending on whether the program is in the planning stages, is under development, or is operational.The same will be true of the transparency program that supports that program.
What makes a program "transparent"? TRANSPARENCY COMPONENTS address what we mean, specifically, by "transparency" for the program in question. These components may vary from program to program in their detail and may, in some cases, be converted into "use cases" that are used as the basis for testing or system acceptance.
DESCRIPTIVE INFORMATION means that information about the program and its services are available to the people it is intended to serve. This includes information about changes in the program and how they may impact how the program performs and how its services are managed.
MANAGEMENT IDENTITY means that the names, qualifacations, responsibilities, and contact information of those responsible for managing the program and its services are available to those the program is intended to serve.
OPERATIONAL COSTS means that the actual cost of resources needed to operate the program are known and available to management, oversight groups, and constituents.
COOPERATIVE MANAGEMENT means that the different groups or departments involved in managing the program actually cooperate and share information about the program.
PERFORMANCE STATISTICS means that objective data about program performance (e.g., dollars distributed, number of trabnsactions, contact hours, etc.) are available and updated frequently.
QUALITY MEASURES means that performqance quality data (e.g., error rates, user satisfaction, etc.) are collected and published on a regular basis.
MULTIPLE CHANNELS means that both services and information about the services are available through a variety of appropriate media and channels, e.g., in person, online, by mail, via print and electronic media, etc.
REUSABLE DATA means that data about the program are available both to program operators and to others in a form that can be reused, aggregated, and analyzed in a variety of different ways.
Different technologies can be used to promote program transparency. Here we divide them into two categories: ACCESS technologies are those that the user employs to engage with or otherwise use the services provided by the government program. HOSTING technologies are those employed by the program to manage the operation of the program's services.
ACCESS technologies are those that the user employs to engage with or otherwise use the services provided by the government program.
HOSTING technologies are those employed by the program to manage the operation of the program's services.