CONFLICT

1. Patience, calmness, weakness, credibility, emotion, consistency, sympathy, enthusiasm

2. Handling conflicts

2.1. a conflict which was handled badly

3. "SMOOTH SEAS DO NOT MAKE SKILFUL SAILORS"

4. Useful language

4.1. Calming down:

4.1.1. I undrestand what you're saying. I can see your point of view. Well, I know/ see what you mean. Why don't we come back to that later? Let's have a break and come back with some fresh ideas. You don't have to worry about...

4.2. Creatin solutions:

4.2.1. A compromise could be to... How about if... What if... Let's look at this another way. Another possibility is ...

4.3. Closing negotiation:

4.3.1. Let's see what we've got. Can i go over what we' agreed. Let's go over the main points again. OK, I think that covers everything. We've got a deal. Fine. Right. That's it then.