FAQ / Support / Contact

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FAQ / Support / Contact by Mind Map: FAQ / Support / Contact

1. Post-Buy

1.1. Settings

1.2. Getting help / Contact

1.3. How to use

1.3.1. Bright eyes

1.3.2. Dark eyes

1.3.3. Elderly - Children

1.3.4. Different morphologies

1.3.5. Bright / Dark room

1.3.6. Gaze direction

1.3.7. IPB - Inner Pupillary Border

1.4. Troubleshooting

1.4.1. Lights flashing on/off

1.4.2. Image too dark

1.4.3. Image too bright

1.4.4. Image out of focus

1.4.5. Camera keeps trying to focus even when not taking a photo

1.4.6. Flash does fire

1.4.7. Camera seems to take photos, but nothing goes onto the card

1.4.8. IrisExplorer doesn’t fit onto my lens

1.4.9. IrisExplorer isn’t in the up position

1.5. Receiving your order

1.6. Upgrading

2. Before Buy

2.1. Equipment & Quality

2.1.1. Compatible Equipment

2.1.2. Quality of Images

2.1.2.1. Why quality is important

2.1.2.2. Importance of colour

2.1.2.3. Very high quality - Large prints

2.1.3. Blue / Mixed / Brown / IPB / Sclera

2.1.4. Is it for practitioners or photographers

2.1.5. How long do the LED’s last?

2.1.6. Safety

2.1.7. IPB - Inner Pupillary Border

2.1.8. Mac or Windows

2.1.9. Comparisons with other brands

2.1.10. Change the battery

2.2. How to use

2.2.1. Transferring and saving photos

2.2.2. How to use in a consultation

2.2.3. Ease of Use

2.2.4. Software

2.2.4.1. IrisMapper

2.2.4.2. HealthDataLab

2.2.4.3. Photo Editing

2.2.5. Recording Video

2.2.6. Light reflections

2.3. Buying

2.3.1. Buying

2.3.1.1. Prices

2.3.1.2. Untitled

2.3.2. Shipping & Import Taxes

2.3.2.1. Can you ship to my country

2.3.2.2. How long

2.3.2.3. Import tax/duty

2.3.3. VAT

2.3.4. Currency - Payment options

2.3.5. Refund Policy

2.3.6. Offers - Group & Students

2.3.7. Distributors, Affiliates, Enthusiast Promoters

2.3.8. Warranty (Standard/Gold)

2.3.9. Tech Support - Repaires

2.3.10. Software

2.3.11. Upgrading

2.3.11.1. IrisExplorer

2.3.11.2. Camera

2.3.11.3. Lens

2.3.11.4. Software

2.4. Training

2.5. Misc.

2.5.1. Lab & Iridology services

2.5.2. Help with Iridology

2.5.3. Untitled