LISTENING SKILLS

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LISTENING SKILLS by Mind Map: LISTENING SKILLS

1. Barriers to Active Listening

1.1. INADEQUATE LANGUAGE BASE

1.1.1. lack of technical vocabulary

1.2. PARTIAL LISTENING

1.2.1. multitasking

1.3. DISINTERESTEDNESS

1.4. PRE-JUDGING THE SPEAKER/SPEECH

1.5. NEGATIVITY TOWARDS THE SPEAKER

1.6. DIFFIDENCE

1.6.1. underestimate their own self-capabilities

1.7. OVER ENTHUSIASM/INTOLERANCE

1.7.1. assumes the speaker's flow of thoughts and interrupts them , impeding their own mind from active listening

1.8. DEEP-ROOTED BELIEFS

1.8.1. -close minded - cause disagreement

2. Meaning

2.1. analysing sound $ organizing them into recognizable pattern

2.2. Receiving part of communication

3. Barriers to Effective Listening

3.1. Preconceived idea/bias

3.2. Interrupting for many reasons

3.2.1. when the listener is interrupting , he/she is certainly not listening fully

3.3. Previous experiences

3.4. Preoccupation

3.5. Having a closed mind

3.6. Bringing in emotions

3.7. Noise

3.8. Faking attention

4. Ways to overcome barriers in listening

4.1. Provide clues that you are actively involved

4.2. Concentrate

4.3. Refrain from formulating an immediate response

4.4. Try to prepare beforehand

4.5. Be prepared to accept revision

4.6. Be sure the environment is conductive to listening

5. Types

5.1. DISCRIMINATIVE LISTENING

5.1.1. differentiating b/w different sound

5.2. COMPREHENSION/CONTENT/FULL/INFORMATIVE LISTENING

5.2.1. comprehend the meaning

5.3. BIASED LISTENING

5.3.1. hear what they want to hear

5.4. APPRECIATIVE LISTENING

5.4.1. helps to meet our needs $ goals

5.5. EVALUATIVE/CRITICAL/JUDGEMENTAL/INTERPRETIVE LISTENING

5.5.1. making judgements

5.6. SYMPATHETIC LISTENING

5.6.1. showing concern

5.7. EMPATHETIC LISTENING

5.7.1. feel what others are feeling

5.8. THERAPEUTIC LISTENING

5.8.1. helping one to develop in some way

5.9. DIALOGIC/RELATIONAL LISTENING

5.9.1. learning through conversation

5.10. RELATIONSHIP LISTENING

5.10.1. develop a relationship

5.11. SELECTIVE LISTENING

5.11.1. filter the message and strengthen bias for future

5.12. ACTIVE $ EFFECTIVE LISTENING

5.12.1. active: listening keenly effective: understanding perspective of the speaker

6. Types of Listeners

6.1. ACTIVE LISTENER

6.1.1. keenly listening $ quite sensitive towards the feeling of others and understand the mood of audience

6.2. PASSIVE LISTENER

6.2.1. attention to partial message "ONLY HEARING"

6.3. NON-LISTENERS

6.3.1. disinterested

6.4. MARGINAL LISTENERS

6.4.1. jump to conclusions

6.5. EVALUATIVE LISTENERS

6.5.1. presume the meaning before speaker completes a sentence *JUDGEMENTAL *

7. Principles of Effective Listening

7.1. Stop talking

7.2. Prepare yourself to listen

7.3. Put the speaker at ease

7.3.1. help the speaker feel free to speak

7.4. Remove distractions

7.5. Empathise

7.5.1. understand the other's point of view

7.6. Be patient

7.7. Avoid personal prejudice

7.7.1. don't let the person's habit distract you from the speech

7.8. Listen to the tone

7.9. Listen for ideas-not just words

7.10. Wait and watcWait h for NON-VERBAL COMMUNCIATION